Add Favorites won't save
 

I add folders to the favorites folder location on the navigation pane and
when I exit and enter Outlook, the favorite folder I have added is gone. I
can't get it to save the favorite folder. This is Outlook 2003 from Small
Business, would that make it a problem?

Add Favorites won't save
 

Chris wrote:

I add folders to the favorites folder location on the navigation pane
and when I exit and enter Outlook, the favorite folder I have added
is gone. I can't get it to save the favorite folder. This is
Outlook 2003 from Small Business, would that make it a problem?

With Outlook closed, try deleting
%AppData%\Microsoft\Outlook\yourprofile.xml and let Outlook recreate it.
--
Brian Tillman

Add Favorites won't save
 

"Brian Tillman" wrote:

Chris wrote:

I add folders to the favorites folder location on the navigation pane
and when I exit and enter Outlook, the favorite folder I have added
is gone. I can't get it to save the favorite folder. This is
Outlook 2003 from Small Business, would that make it a problem?

With Outlook closed, try deleting
%AppData%\Microsoft\Outlook\yourprofile.xml and let Outlook recreate it.
--
Brian Tillman

Brian,
I probably should have mentioned this in my original post. I am not too
computer savvy and have no idea where to find what you asked me to delete.
If you could send me in that direction, I would be more than happy to give it
a try. Thanks
Chris

Add Favorites won't save
 

Chris wrote:

I probably should have mentioned this in my original post. I am not
too computer savvy and have no idea where to find what you asked me
to delete. If you could send me in that direction, I would be more
than happy to give it a try.

I told you exactly where to find it because I gave the complete path. With
Outlook closed, open Windows Explorer and enter

%AppData%\Microsoft\Outlook

in the Address field. Click Go. Select the file whose extension is ".xml"
and either rename it or delete it. Restart Outlook and try again.
--
Brian Tillman

Add Favorites won't save
 

start outlook with the /resetnavpane switch - instructions are at:
http://www.outlook-tips.net/beginner/switches.htm
enter
Outlook /resetnavpane
in the start run dialog.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
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"Chris" wrote in message
...
I add folders to the favorites folder location on the navigation pane and
when I exit and enter Outlook, the favorite folder I have added is gone.
I
can't get it to save the favorite folder. This is Outlook 2003 from Small
Business, would that make it a problem?