Outlook 2003
 

Hi Bill,

Please try the following two suggestions and check the effect.

Test in Outlook Safe Mode
===============================

1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

Rename the Cache Files
================================
Please search for the following four files and rename them by changing the
file extension from ".dat" to ".old". These four files are temporary cache
files that Outlook loads on startup. Some of the files may not exist on your
machine since they are generated when you have made customization in Outlook.
(Be sure to check the "Search hidden files and folders" box under "More
advanced options" if you are using Windows XP)

outcmd.dat
extend.dat
frmcache.dat
views.dat

In Windows XP/2000, they are stored in the following folders by default.

frmcache.dat: C:\Documents and Settings\username\Local
Settings\Application Data\Microsoft\FORMS
outcmd.dat: C:\Documents and Settings\username\Application
Data\Microsoft\Outlook
extend.dat: C:\Documents and Settings\username\Local Settings\Application
Data\Microsoft\Outlook



Iverson Xue
"bill w." wrote:

BTW, I also used "scanpst.exe" to repair my .pst files. Outlook still does
not work.

"bill w." wrote:

I started Outlook 2003 and it told me that my .pst file has not been closed
properly and proceeded to repair it. It completed the repair and Outlook
quits without any error. When you restart it, it just stays on for a few
seconds and quits again. I've tried repairing Outlook and that didn't work.
So I uninstalled it and reinstalled it. When I started Outlook again after
the re-installation, it again says that my .pst file has not been closed
properly and will repair. After Outlook completes repairing the .pst file,
Outlook then quits; no errors whatsoever. Please help...

thanks,
bill w.