I just installed the Microsoft Office Professional Plus on my computer,
everything is fine except when I start up Outlook it says "A data file did
not close properly last time it was used..." the program then crashes without
sending or recieving. I tried downloading XP updates and Office updates, I
reconfigured and repaired Office, but it still doesn't work. I have not tried
uninstalling then reinstalling the entire suite.

also, the first time I started outlook a window came up that said "the file
'personal folders' is being checked for errors"

any help would be great. thanks

try running the inbox repair tool (scanpst.exe) against your *.PST file(s).
(scanpst.exe is under the program files\common files\system\.... area)

"Mechame" wrote in message
...
I just installed the Microsoft Office Professional Plus on my computer,
everything is fine except when I start up Outlook it says "A data file did
not close properly last time it was used..." the program then crashes
without
sending or recieving. I tried downloading XP updates and Office updates, I
reconfigured and repaired Office, but it still doesn't work. I have not
tried
uninstalling then reinstalling the entire suite.

also, the first time I started outlook a window came up that said "the
file
'personal folders' is being checked for errors"

any help would be great. thanks

I ran scanpst.exe on outlook.pst (%username%/local settings/application
data/microsoft/outlook) and it fixed the file. However, now when I start
Outlook, it simply crashes without giving me a notice.
I am considering reinstalling the entire Office suite... little noob
question: when I uninstall the suite will MS reenable my product key so I can
reinstall it or will I need to get another key?

"neo [mvp outlook]" wrote:

try running the inbox repair tool (scanpst.exe) against your *.PST file(s).
(scanpst.exe is under the program files\common files\system\.... area)

"Mechame" wrote in message
...
I just installed the Microsoft Office Professional Plus on my computer,
everything is fine except when I start up Outlook it says "A data file did
not close properly last time it was used..." the program then crashes
without
sending or recieving. I tried downloading XP updates and Office updates, I
reconfigured and repaired Office, but it still doesn't work. I have not
tried
uninstalling then reinstalling the entire suite.

also, the first time I started outlook a window came up that said "the
file
'personal folders' is being checked for errors"

any help would be great. thanks

You should be able to reuse the same key since the you are not changing out
any machine components.

Before doing the uninstall/reinstall routine... will Outlook start in safe
mode?

How to:
Start Run type: outlook.exe /safe ok button


"Mechame" wrote in message
...
I ran scanpst.exe on outlook.pst (%username%/local settings/application
data/microsoft/outlook) and it fixed the file. However, now when I start
Outlook, it simply crashes without giving me a notice.
I am considering reinstalling the entire Office suite... little noob
question: when I uninstall the suite will MS reenable my product key so I
can
reinstall it or will I need to get another key?

"neo [mvp outlook]" wrote:

try running the inbox repair tool (scanpst.exe) against your *.PST
file(s).
(scanpst.exe is under the program files\common files\system\.... area)

"Mechame" wrote in message
...
I just installed the Microsoft Office Professional Plus on my computer,
everything is fine except when I start up Outlook it says "A data file
did
not close properly last time it was used..." the program then crashes
without
sending or recieving. I tried downloading XP updates and Office
updates, I
reconfigured and repaired Office, but it still doesn't work. I have not
tried
uninstalling then reinstalling the entire suite.

also, the first time I started outlook a window came up that said "the
file
'personal folders' is being checked for errors"

any help would be great. thanks

I can run outlook in the safe mode. I tried messing with some configuration
options while it was in safe mode, but it still won't work in the normal
mode...
Is there anything I can do to fix this through the safe mode?

"neo [mvp outlook]" wrote:

You should be able to reuse the same key since the you are not changing out
any machine components.

Before doing the uninstall/reinstall routine... will Outlook start in safe
mode?

How to:
Start Run type: outlook.exe /safe ok button


"Mechame" wrote in message
...
I ran scanpst.exe on outlook.pst (%username%/local settings/application
data/microsoft/outlook) and it fixed the file. However, now when I start
Outlook, it simply crashes without giving me a notice.
I am considering reinstalling the entire Office suite... little noob
question: when I uninstall the suite will MS reenable my product key so I
can
reinstall it or will I need to get another key?

"neo [mvp outlook]" wrote:

try running the inbox repair tool (scanpst.exe) against your *.PST
file(s).
(scanpst.exe is under the program files\common files\system\.... area)

"Mechame" wrote in message
...
I just installed the Microsoft Office Professional Plus on my computer,
everything is fine except when I start up Outlook it says "A data file
did
not close properly last time it was used..." the program then crashes
without
sending or recieving. I tried downloading XP updates and Office
updates, I
reconfigured and repaired Office, but it still doesn't work. I have not
tried
uninstalling then reinstalling the entire suite.

also, the first time I started outlook a window came up that said "the
file
'personal folders' is being checked for errors"

any help would be great. thanks

If it runs in safe mode, then you are on your way of isolating the cause.

Try starting Outlook with the /safe:3 command line switch. (This stops the
loading of addins & extensions)

Try starting Outlook with the /safe:4 command line switch. (This stops the
loading of custom toolbars & *.fav file)

ps - just so you know, these command line switch should be covered in
outlook's online help


"Mechame" wrote in message
...
I can run outlook in the safe mode. I tried messing with some configuration
options while it was in safe mode, but it still won't work in the normal
mode...
Is there anything I can do to fix this through the safe mode?

"neo [mvp outlook]" wrote:

You should be able to reuse the same key since the you are not changing
out
any machine components.

Before doing the uninstall/reinstall routine... will Outlook start in
safe
mode?

How to:
Start Run type: outlook.exe /safe ok button


"Mechame" wrote in message
...
I ran scanpst.exe on outlook.pst (%username%/local settings/application
data/microsoft/outlook) and it fixed the file. However, now when I
start
Outlook, it simply crashes without giving me a notice.
I am considering reinstalling the entire Office suite... little noob
question: when I uninstall the suite will MS reenable my product key so
I
can
reinstall it or will I need to get another key?

"neo [mvp outlook]" wrote:

try running the inbox repair tool (scanpst.exe) against your *.PST
file(s).
(scanpst.exe is under the program files\common files\system\.... area)

"Mechame" wrote in message
...
I just installed the Microsoft Office Professional Plus on my
computer,
everything is fine except when I start up Outlook it says "A data
file
did
not close properly last time it was used..." the program then
crashes
without
sending or recieving. I tried downloading XP updates and Office
updates, I
reconfigured and repaired Office, but it still doesn't work. I have
not
tried
uninstalling then reinstalling the entire suite.

also, the first time I started outlook a window came up that said
"the
file
'personal folders' is being checked for errors"

any help would be great. thanks