How do I get rid of Business Contact Manager
 

Hi, Since purchasing my upgrade to Office 2007 (Standard) I have not been
able to get Outlook to work at all. I have trawled through the fourm and
tried every suggestion that seemed in any way relevent.
I recently discovered when I went to control pannel, add remove programmes
that there is Business Contact Manager listed there - I had small business
2003 installed before. I though ah ha this must be what is causing the
problem! so I pressed the remove button but got up a message that says that
some components are missing cannot be un-installed.
Is there anyway that I can get rid of this, or the files that may be causing
Outlook not to work? I would quite like to have outlook back!
Thanks

How do I get rid of Business Contact Manager
 

What do you mean exactly when you say Outlook doesn't work at all? Does it
even load? Have you tried running it in Safe mode?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***


"Hanadaga" wrote:

Hi, Since purchasing my upgrade to Office 2007 (Standard) I have not been
able to get Outlook to work at all. I have trawled through the fourm and
tried every suggestion that seemed in any way relevent.
I recently discovered when I went to control pannel, add remove programmes
that there is Business Contact Manager listed there - I had small business
2003 installed before. I though ah ha this must be what is causing the
problem! so I pressed the remove button but got up a message that says that
some components are missing cannot be un-installed.
Is there anyway that I can get rid of this, or the files that may be causing
Outlook not to work? I would quite like to have outlook back!
Thanks

How do I get rid of Business Contact Manager
 

Sorry I didnt explain that part very clearly. However last night I
uninstalled everything, downloaded a trial of Business Contact Manager which
added the comonents that were required to Remove the programme then reloaded
2007.

When I open Outlook the first message I get reads;

The extension configuration file "C:\Program Files\Microsoft
Office\Office12\ADDINS\msspc.ecf" cannot be installed. There is an error in
the syntax or format of the file. Error in configuration file "C:\Program
Files\Microsoft Office\Office12\ADDINS\msspc.ecf

I then have to press OK on this twice. It then brings up the next error
reading;

The file CRYPT32.dll is incompatiblewith Microsoft Office Outlook. Install
Outlook again.

Once pressed OK it asks me to send the error report and then closes.

I have tried all of the various notes I could find about this on the forum
to no avail. I tried removing everything that related to the office Trial and
anything else that I thought my be stopping it.
When I go into program files though I can see that there is still a folder
for SQL Sever - could this be causing this problem?!

I am totally out of ideas how to get Outlook working and I am missing it now!
Thanks



"Jocelyn Fiorello [MVP - Outlook]" wrote:

What do you mean exactly when you say Outlook doesn't work at all? Does it
even load? Have you tried running it in Safe mode?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***


"Hanadaga" wrote:

Hi, Since purchasing my upgrade to Office 2007 (Standard) I have not been
able to get Outlook to work at all. I have trawled through the fourm and
tried every suggestion that seemed in any way relevent.
I recently discovered when I went to control pannel, add remove programmes
that there is Business Contact Manager listed there - I had small business
2003 installed before. I though ah ha this must be what is causing the
problem! so I pressed the remove button but got up a message that says that
some components are missing cannot be un-installed.
Is there anyway that I can get rid of this, or the files that may be causing
Outlook not to work? I would quite like to have outlook back!
Thanks