I updated my computer with XP Small Business and now have 2 outlook icons on
my desktop. If I click on the "old" one I get the message "Cannot start
Microsoft Outlook. Unable to display the selected folder or item. Could not
open the item. Try again." If I click on the "new" icon I get the message
"Unable to open your default e-mail folders. Could not open the item. Try
again.".

Can anyone help me get this straightened out? Do I take Outlook out of the
computer and start again and, if so, how do I reload my data? I use Windows
One Care for my weekly backup so the data is there I assume.

As you can tell I am not very computer literate.

Control Panel-Mail Icon-Profiles. Create a new one.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Nelson asked:

| I updated my computer with XP Small Business and now have 2 outlook
| icons on my desktop. If I click on the "old" one I get the message
| "Cannot start Microsoft Outlook. Unable to display the selected
| folder or item. Could not open the item. Try again." If I click on
| the "new" icon I get the message "Unable to open your default e-mail
| folders. Could not open the item. Try again.".
|
| Can anyone help me get this straightened out? Do I take Outlook out
| of the computer and start again and, if so, how do I reload my data?
| I use Windows One Care for my weekly backup so the data is there I
| assume.
|
| As you can tell I am not very computer literate.

When I click on the e-mail accounts button nothing happens. I am not able to
try to set up a new e-mail account.

"Nelson" wrote:

I updated my computer with XP Small Business and now have 2 outlook icons on
my desktop. If I click on the "old" one I get the message "Cannot start
Microsoft Outlook. Unable to display the selected folder or item. Could not
open the item. Try again." If I click on the "new" icon I get the message
"Unable to open your default e-mail folders. Could not open the item. Try
again.".

Can anyone help me get this straightened out? Do I take Outlook out of the
computer and start again and, if so, how do I reload my data? I use Windows
One Care for my weekly backup so the data is there I assume.

As you can tell I am not very computer literate.

Did I say to click on the email accounts button? Did I say anything at all about accounts?

Click on the Profiles button to create a new mail profile. Accounts != Profiles.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Nelson asked:

| When I click on the e-mail accounts button nothing happens. I am not
| able to try to set up a new e-mail account.
|
| "Nelson" wrote:
|
|| I updated my computer with XP Small Business and now have 2 outlook
|| icons on my desktop. If I click on the "old" one I get the message
|| "Cannot start Microsoft Outlook. Unable to display the selected
|| folder or item. Could not open the item. Try again." If I click
|| on the "new" icon I get the message "Unable to open your default
|| e-mail folders. Could not open the item. Try again.".
||
|| Can anyone help me get this straightened out? Do I take Outlook out
|| of the computer and start again and, if so, how do I reload my data?
|| I use Windows One Care for my weekly backup so the data is there I
|| assume.
||
|| As you can tell I am not very computer literate.

No you didn't mention accounts, that was my mistake. When I try to set up a
new profile (the current one is "outlook") I get the error message "Unknown
error 0x80040154". If I could I would uninstall the outlook and try to
reinstall it but I can't find anywhere where Outlook isn't tied to Office.

"Milly Staples [MVP - Outlook]" wrote:

Did I say to click on the email accounts button? Did I say anything at all about accounts?

Click on the Profiles button to create a new mail profile. Accounts != Profiles.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Nelson asked:

| When I click on the e-mail accounts button nothing happens. I am not
| able to try to set up a new e-mail account.
|
| "Nelson" wrote:
|
|| I updated my computer with XP Small Business and now have 2 outlook
|| icons on my desktop. If I click on the "old" one I get the message
|| "Cannot start Microsoft Outlook. Unable to display the selected
|| folder or item. Could not open the item. Try again." If I click
|| on the "new" icon I get the message "Unable to open your default
|| e-mail folders. Could not open the item. Try again.".
||
|| Can anyone help me get this straightened out? Do I take Outlook out
|| of the computer and start again and, if so, how do I reload my data?
|| I use Windows One Care for my weekly backup so the data is there I
|| assume.
||
|| As you can tell I am not very computer literate.

How are you trying to set up the new mail profile?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Nelson asked:

| No you didn't mention accounts, that was my mistake. When I try to
| set up a new profile (the current one is "outlook") I get the error
| message "Unknown error 0x80040154". If I could I would uninstall the
| outlook and try to reinstall it but I can't find anywhere where
| Outlook isn't tied to Office.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Did I say to click on the email accounts button? Did I say anything
|| at all about accounts?
||
|| Click on the Profiles button to create a new mail profile. Accounts
|| != Profiles.
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Nelson asked:
||
||| When I click on the e-mail accounts button nothing happens. I am
||| not able to try to set up a new e-mail account.
|||
||| "Nelson" wrote:
|||
|||| I updated my computer with XP Small Business and now have 2 outlook
|||| icons on my desktop. If I click on the "old" one I get the message
|||| "Cannot start Microsoft Outlook. Unable to display the selected
|||| folder or item. Could not open the item. Try again." If I click
|||| on the "new" icon I get the message "Unable to open your default
|||| e-mail folders. Could not open the item. Try again.".
||||
|||| Can anyone help me get this straightened out? Do I take Outlook
|||| out of the computer and start again and, if so, how do I reload my
|||| data? I use Windows One Care for my weekly backup so the data is
|||| there I assume.
||||
|||| As you can tell I am not very computer literate.

I went this way: "Start-Control Panel-Mail-Profiles-Show Profiles" and found
the following. "The following profiles . . ." and Outlook was highlighted in
the box. At the bottom there was "Always use this profile" and it had
Outlook there also.

Also, if I go to Start-All Programs-Microsoft Office-Outlook 2003 I get the
following messages:
1. Line 298, Char 1, "Error-Libray not found", Code 0, url outlook today

2. "C:\Documents & Settings\Nelson Burns\
Application\data\Microsoft\Addins\Outlvba-dll" is not a valid Office add-in

"Milly Staples [MVP - Outlook]" wrote:

How are you trying to set up the new mail profile?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Nelson asked:

| No you didn't mention accounts, that was my mistake. When I try to
| set up a new profile (the current one is "outlook") I get the error
| message "Unknown error 0x80040154". If I could I would uninstall the
| outlook and try to reinstall it but I can't find anywhere where
| Outlook isn't tied to Office.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Did I say to click on the email accounts button? Did I say anything
|| at all about accounts?
||
|| Click on the Profiles button to create a new mail profile. Accounts
|| != Profiles.
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Nelson asked:
||
||| When I click on the e-mail accounts button nothing happens. I am
||| not able to try to set up a new e-mail account.
|||
||| "Nelson" wrote:
|||
|||| I updated my computer with XP Small Business and now have 2 outlook
|||| icons on my desktop. If I click on the "old" one I get the message
|||| "Cannot start Microsoft Outlook. Unable to display the selected
|||| folder or item. Could not open the item. Try again." If I click
|||| on the "new" icon I get the message "Unable to open your default
|||| e-mail folders. Could not open the item. Try again.".
||||
|||| Can anyone help me get this straightened out? Do I take Outlook
|||| out of the computer and start again and, if so, how do I reload my
|||| data? I use Windows One Care for my weekly backup so the data is
|||| there I assume.
||||
|||| As you can tell I am not very computer literate.