error message when opening Outlook
 

Purchased and downloaded Stand Office 2007 upgrade, I previously has Office
SB 2000. I installed and I am unable to open Outlook. I get an error message
"Microsoft exchange is unavailable. Cannot open your default e-mail folders.
The information store could not be opened." I presently get my personal
e-mail from outlook express. I also connect to my work's VPN and they use
Outlook 2003 to let me view my e-mails from work. Is ther something I am not
doing correctly? I am getting very frustrated. Excel, word and Power point
seem to be working fine. I have run office diagnostics and it says everything
is fine.

error message when opening Outlook
 

Marie wrote:

Purchased and downloaded Stand Office 2007 upgrade, I previously has
Office SB 2000. I installed and I am unable to open Outlook. I get an
error message "Microsoft exchange is unavailable. Cannot open your
default e-mail folders. The information store could not be opened." I
presently get my personal e-mail from outlook express. I also connect
to my work's VPN and they use Outlook 2003 to let me view my e-mails
from work. Is ther something I am not doing correctly? I am getting
very frustrated. Excel, word and Power point seem to be working fine.
I have run office diagnostics and it says everything is fine.

Did you create a new mail profile with the Mail applet in Control Panel?
--
Brian Tillman [MVP-Outlook]