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Outlook not working



 
 
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  #1  
Old September 13th 07, 01:38 AM posted to microsoft.public.outlook.installation
Oilersfan1
external usenet poster
 
Posts: 7
Default Outlook not working

Hello,

I have tried almost everything I can find on
the internet to this point to get this working. I have removed all the
add-ins. created a new PST, created a new profile. Outlook will not run on
any of the user accounts on this machine. Outlook will not run in safe mode
via the switch /safe. It will only run in windows safe mode? I have put the
event viewer below to see if this helps but at this point I have run out of
options. I am running Trend Micro for antivirus etc. I have no issues with
the rest of the office software so I do not know what else to do. I have
tried silent mail in the past when running office 2003 but I uninstalled it.
I would like to install Auto CC to monitor kids email but I can not even do
that at this point. Any help would be greatly appreciated.


Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="Application Error" /
EventID Qualifiers="0"1000/EventID
Level2/Level
Task100/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2007-09-12T01:21:58.000Z" /
EventRecordID13247/EventRecordID
ChannelApplication/Channel
ComputerMaintower/Computer
Security /
/System
- EventData
DataOUTLOOK.EXE/Data
Data12.0.6023.5000/Data
Data46574050/Data
Datantdll.dll/Data
Data6.0.6000.16386/Data
Data4549bdc9/Data
Datac0000005/Data
Data00060e6b/Data
Datae10/Data
Data01c7f4db4117ab2d/Data
/EventData
/Event

"BillR [MVP]" wrote:

Try Repairing the Outlook installation. If that doesn't help try a new
Profile via the Mail icon in Control Panel.

--
Bill R MVP
"Oilersfan1" wrote in message
...
Hello,

Thank you for the posts. I went in to Outlook in safe mode and removed
all the add ins. When I went back out of safe mode Outlook still locks
up?
I do not have cloudmark, this is a newer machine that mainly collects dust
so
I am at a loss. Any other ideas?

"barryC" wrote:

I had similar problems with Outlook 2007 -- frequency crashes, with
function
restored after restart, only to crash again. Microsoft Technet forum
postings
from 2006 addressed this problem in Outlook 2007 Beta, noting that Adobe
Acrobat's PDFMaker Add-in to Outlook disables program's normal operation.
PDFMOutlook add-in can be removed via the Trust Center menu in Outlook
Tools
menu (under COM Add-ins). If permissions not properly set in Office 2007,
the
add-in cannot be removed and you receive the inscrutable message "The
connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE cannot
be
changed." Permissions can be changed by right-clicking the Office 2007
program icon in the Start menu and selecting Properties, then Security,
then
Edit Permissions. After PDFMOutlook was removed by this procedure, my
Outlook
2007 crash problems seemed to be resolved.

"BillR [MVP]" wrote:

Is Cloudmark installed? If it is then you might need to update it.
If that isn't the problem then try disabling add-ins and add them back
one
by one to see if any are causing the problem. I suspect since Outlook
works
in Safe Mode it is an add-in that is causing the problem.

--
Bill R MVP
"Oilersfan1" wrote in message
...
I have been having this problem for a couple of days. It has not
worked
ever
since I installed it. I am running Vista on a new ACER machine and
office
Enterprise . I can get outlook to work in Windows Safe mode only.
It
will
not start in safe mode for outlook. I have tried all the ideas I
have
found
here, I think, and have come up with nothing. I have deleted the pst
files
and created new ones, I have changed the DEP setting and a few
others, I
am
running out of ideas and I am not at all impressed. I have reached
the
end
of my limited tech expertise. Any help would be greatly appreciated.




Ads
  #2  
Old September 13th 07, 11:21 AM posted to microsoft.public.outlook.installation
DL
external usenet poster
 
Posts: 2,598
Default Outlook not working

If it runs in win safe mode it might tend to indicate that another
application/service is causing a problem.

Have you tried with your anti virus app uninstalled?
What addins did you have installed

Have you tried msconfig
disable all startups
Services tab - hide all MS and disable the rest

Reboot, accepting the prompt, retest OL. If all ok its a process of
illimination

Another option
http://www.dependencywalker.com/
download the app and run OL 'through it' it may help in showing what is
causing OL to baulk

"Oilersfan1" wrote in message
news
Hello,

I have tried almost everything I can find on
the internet to this point to get this working. I have removed all the
add-ins. created a new PST, created a new profile. Outlook will not run on
any of the user accounts on this machine. Outlook will not run in safe
mode
via the switch /safe. It will only run in windows safe mode? I have put
the
event viewer below to see if this helps but at this point I have run out
of
options. I am running Trend Micro for antivirus etc. I have no issues with
the rest of the office software so I do not know what else to do. I have
tried silent mail in the past when running office 2003 but I uninstalled
it.
I would like to install Auto CC to monitor kids email but I can not even
do
that at this point. Any help would be greatly appreciated.


Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="Application Error" /
EventID Qualifiers="0"1000/EventID
Level2/Level
Task100/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2007-09-12T01:21:58.000Z" /
EventRecordID13247/EventRecordID
ChannelApplication/Channel
ComputerMaintower/Computer
Security /
/System
- EventData
DataOUTLOOK.EXE/Data
Data12.0.6023.5000/Data
Data46574050/Data
Datantdll.dll/Data
Data6.0.6000.16386/Data
Data4549bdc9/Data
Datac0000005/Data
Data00060e6b/Data
Datae10/Data
Data01c7f4db4117ab2d/Data
/EventData
/Event

"BillR [MVP]" wrote:

Try Repairing the Outlook installation. If that doesn't help try a new
Profile via the Mail icon in Control Panel.

--
Bill R MVP
"Oilersfan1" wrote in message
...
Hello,

Thank you for the posts. I went in to Outlook in safe mode and removed
all the add ins. When I went back out of safe mode Outlook still locks
up?
I do not have cloudmark, this is a newer machine that mainly collects
dust
so
I am at a loss. Any other ideas?

"barryC" wrote:

I had similar problems with Outlook 2007 -- frequency crashes, with
function
restored after restart, only to crash again. Microsoft Technet forum
postings
from 2006 addressed this problem in Outlook 2007 Beta, noting that
Adobe
Acrobat's PDFMaker Add-in to Outlook disables program's normal
operation.
PDFMOutlook add-in can be removed via the Trust Center menu in Outlook
Tools
menu (under COM Add-ins). If permissions not properly set in Office
2007,
the
add-in cannot be removed and you receive the inscrutable message "The
connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE
cannot
be
changed." Permissions can be changed by right-clicking the Office 2007
program icon in the Start menu and selecting Properties, then
Security,
then
Edit Permissions. After PDFMOutlook was removed by this procedure, my
Outlook
2007 crash problems seemed to be resolved.

"BillR [MVP]" wrote:

Is Cloudmark installed? If it is then you might need to update it.
If that isn't the problem then try disabling add-ins and add them
back
one
by one to see if any are causing the problem. I suspect since
Outlook
works
in Safe Mode it is an add-in that is causing the problem.

--
Bill R MVP
"Oilersfan1" wrote in message
...
I have been having this problem for a couple of days. It has not
worked
ever
since I installed it. I am running Vista on a new ACER machine and
office
Enterprise . I can get outlook to work in Windows Safe mode only.
It
will
not start in safe mode for outlook. I have tried all the ideas I
have
found
here, I think, and have come up with nothing. I have deleted the
pst
files
and created new ones, I have changed the DEP setting and a few
others, I
am
running out of ideas and I am not at all impressed. I have reached
the
end
of my limited tech expertise. Any help would be greatly
appreciated.






  #3  
Old September 15th 07, 05:00 AM posted to microsoft.public.outlook.installation
Oilersfan1
external usenet poster
 
Posts: 7
Default Outlook not working

Hello DL,

No luck with any of what you suggested. I tried the Dependency walker and
it came up with ieframe.dll was a problem? Tried changing it out and IE7 did
not work nor did Outlook. I disabled everything not microsoft and tried it
but no luck. Here is Dependency walker screen results: Warning At least on
delay-load dependency module was not found. Red beside MSO.dll and Warning
at least one module has an unresolved import due to missing export function
in a delay-load dependent module. ? beside IEframe.dll

Thank you for the ideas, any other suggestions?




"DL" wrote:

If it runs in win safe mode it might tend to indicate that another
application/service is causing a problem.

Have you tried with your anti virus app uninstalled?
What addins did you have installed

Have you tried msconfig
disable all startups
Services tab - hide all MS and disable the rest

Reboot, accepting the prompt, retest OL. If all ok its a process of
illimination

Another option
http://www.dependencywalker.com/
download the app and run OL 'through it' it may help in showing what is
causing OL to baulk

"Oilersfan1" wrote in message
news
Hello,

I have tried almost everything I can find on
the internet to this point to get this working. I have removed all the
add-ins. created a new PST, created a new profile. Outlook will not run on
any of the user accounts on this machine. Outlook will not run in safe
mode
via the switch /safe. It will only run in windows safe mode? I have put
the
event viewer below to see if this helps but at this point I have run out
of
options. I am running Trend Micro for antivirus etc. I have no issues with
the rest of the office software so I do not know what else to do. I have
tried silent mail in the past when running office 2003 but I uninstalled
it.
I would like to install Auto CC to monitor kids email but I can not even
do
that at this point. Any help would be greatly appreciated.


Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="Application Error" /
EventID Qualifiers="0"1000/EventID
Level2/Level
Task100/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2007-09-12T01:21:58.000Z" /
EventRecordID13247/EventRecordID
ChannelApplication/Channel
ComputerMaintower/Computer
Security /
/System
- EventData
DataOUTLOOK.EXE/Data
Data12.0.6023.5000/Data
Data46574050/Data
Datantdll.dll/Data
Data6.0.6000.16386/Data
Data4549bdc9/Data
Datac0000005/Data
Data00060e6b/Data
Datae10/Data
Data01c7f4db4117ab2d/Data
/EventData
/Event

"BillR [MVP]" wrote:

Try Repairing the Outlook installation. If that doesn't help try a new
Profile via the Mail icon in Control Panel.

--
Bill R MVP
"Oilersfan1" wrote in message
...
Hello,

Thank you for the posts. I went in to Outlook in safe mode and removed
all the add ins. When I went back out of safe mode Outlook still locks
up?
I do not have cloudmark, this is a newer machine that mainly collects
dust
so
I am at a loss. Any other ideas?

"barryC" wrote:

I had similar problems with Outlook 2007 -- frequency crashes, with
function
restored after restart, only to crash again. Microsoft Technet forum
postings
from 2006 addressed this problem in Outlook 2007 Beta, noting that
Adobe
Acrobat's PDFMaker Add-in to Outlook disables program's normal
operation.
PDFMOutlook add-in can be removed via the Trust Center menu in Outlook
Tools
menu (under COM Add-ins). If permissions not properly set in Office
2007,
the
add-in cannot be removed and you receive the inscrutable message "The
connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE
cannot
be
changed." Permissions can be changed by right-clicking the Office 2007
program icon in the Start menu and selecting Properties, then
Security,
then
Edit Permissions. After PDFMOutlook was removed by this procedure, my
Outlook
2007 crash problems seemed to be resolved.

"BillR [MVP]" wrote:

Is Cloudmark installed? If it is then you might need to update it.
If that isn't the problem then try disabling add-ins and add them
back
one
by one to see if any are causing the problem. I suspect since
Outlook
works
in Safe Mode it is an add-in that is causing the problem.

--
Bill R MVP
"Oilersfan1" wrote in message
...
I have been having this problem for a couple of days. It has not
worked
ever
since I installed it. I am running Vista on a new ACER machine and
office
Enterprise . I can get outlook to work in Windows Safe mode only.
It
will
not start in safe mode for outlook. I have tried all the ideas I
have
found
here, I think, and have come up with nothing. I have deleted the
pst
files
and created new ones, I have changed the DEP setting and a few
others, I
am
running out of ideas and I am not at all impressed. I have reached
the
end
of my limited tech expertise. Any help would be greatly
appreciated.







  #4  
Old September 17th 07, 09:19 PM posted to microsoft.public.outlook.installation
DL
external usenet poster
 
Posts: 2,598
Default Outlook not working

When you used msconfig you did also disable all startups?

ieframe.dll is related to IE7 - may be an IE7 repair or try the system file
checker
mso.dll is related to Office - youve repaired office & visited both Office
update & Win update, or msupdate?

"Oilersfan1" wrote in message
...
Hello DL,

No luck with any of what you suggested. I tried the Dependency walker
and
it came up with ieframe.dll was a problem? Tried changing it out and IE7
did
not work nor did Outlook. I disabled everything not microsoft and tried
it
but no luck. Here is Dependency walker screen results: Warning At least
on
delay-load dependency module was not found. Red beside MSO.dll and
Warning
at least one module has an unresolved import due to missing export
function
in a delay-load dependent module. ? beside IEframe.dll

Thank you for the ideas, any other suggestions?




"DL" wrote:

If it runs in win safe mode it might tend to indicate that another
application/service is causing a problem.

Have you tried with your anti virus app uninstalled?
What addins did you have installed

Have you tried msconfig
disable all startups
Services tab - hide all MS and disable the rest

Reboot, accepting the prompt, retest OL. If all ok its a process of
illimination

Another option
http://www.dependencywalker.com/
download the app and run OL 'through it' it may help in showing what is
causing OL to baulk

"Oilersfan1" wrote in message
news
Hello,

I have tried almost everything I can find on
the internet to this point to get this working. I have removed all the
add-ins. created a new PST, created a new profile. Outlook will not run
on
any of the user accounts on this machine. Outlook will not run in safe
mode
via the switch /safe. It will only run in windows safe mode? I have put
the
event viewer below to see if this helps but at this point I have run
out
of
options. I am running Trend Micro for antivirus etc. I have no issues
with
the rest of the office software so I do not know what else to do. I
have
tried silent mail in the past when running office 2003 but I
uninstalled
it.
I would like to install Auto CC to monitor kids email but I can not
even
do
that at this point. Any help would be greatly appreciated.


Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="Application Error" /
EventID Qualifiers="0"1000/EventID
Level2/Level
Task100/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2007-09-12T01:21:58.000Z" /
EventRecordID13247/EventRecordID
ChannelApplication/Channel
ComputerMaintower/Computer
Security /
/System
- EventData
DataOUTLOOK.EXE/Data
Data12.0.6023.5000/Data
Data46574050/Data
Datantdll.dll/Data
Data6.0.6000.16386/Data
Data4549bdc9/Data
Datac0000005/Data
Data00060e6b/Data
Datae10/Data
Data01c7f4db4117ab2d/Data
/EventData
/Event

"BillR [MVP]" wrote:

Try Repairing the Outlook installation. If that doesn't help try a new
Profile via the Mail icon in Control Panel.

--
Bill R MVP
"Oilersfan1" wrote in message
...
Hello,

Thank you for the posts. I went in to Outlook in safe mode and
removed
all the add ins. When I went back out of safe mode Outlook still
locks
up?
I do not have cloudmark, this is a newer machine that mainly
collects
dust
so
I am at a loss. Any other ideas?

"barryC" wrote:

I had similar problems with Outlook 2007 -- frequency crashes, with
function
restored after restart, only to crash again. Microsoft Technet
forum
postings
from 2006 addressed this problem in Outlook 2007 Beta, noting that
Adobe
Acrobat's PDFMaker Add-in to Outlook disables program's normal
operation.
PDFMOutlook add-in can be removed via the Trust Center menu in
Outlook
Tools
menu (under COM Add-ins). If permissions not properly set in Office
2007,
the
add-in cannot be removed and you receive the inscrutable message
"The
connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE
cannot
be
changed." Permissions can be changed by right-clicking the Office
2007
program icon in the Start menu and selecting Properties, then
Security,
then
Edit Permissions. After PDFMOutlook was removed by this procedure,
my
Outlook
2007 crash problems seemed to be resolved.

"BillR [MVP]" wrote:

Is Cloudmark installed? If it is then you might need to update
it.
If that isn't the problem then try disabling add-ins and add them
back
one
by one to see if any are causing the problem. I suspect since
Outlook
works
in Safe Mode it is an add-in that is causing the problem.

--
Bill R MVP
"Oilersfan1" wrote in
message
...
I have been having this problem for a couple of days. It has not
worked
ever
since I installed it. I am running Vista on a new ACER machine
and
office
Enterprise . I can get outlook to work in Windows Safe mode
only.
It
will
not start in safe mode for outlook. I have tried all the ideas
I
have
found
here, I think, and have come up with nothing. I have deleted
the
pst
files
and created new ones, I have changed the DEP setting and a few
others, I
am
running out of ideas and I am not at all impressed. I have
reached
the
end
of my limited tech expertise. Any help would be greatly
appreciated.









  #5  
Old September 19th 07, 10:40 PM posted to microsoft.public.outlook.installation
Oilersfan1
external usenet poster
 
Posts: 7
Default Outlook not working

Hello,

I have tried everything below but repair IE7 as I can not fiqure out how
in Vista. I disabled all startups non Microsoft and a few microsoft I knew
what they were. I have updated everything, I can not get one IE7 update to
install, the latest? I will call into Microsoft to see if they can help me
install security update, maybe related problem. If there is any other ideas
please let me know.

"DL" wrote:

When you used msconfig you did also disable all startups?

ieframe.dll is related to IE7 - may be an IE7 repair or try the system file
checker
mso.dll is related to Office - youve repaired office & visited both Office
update & Win update, or msupdate?

"Oilersfan1" wrote in message
...
Hello DL,

No luck with any of what you suggested. I tried the Dependency walker
and
it came up with ieframe.dll was a problem? Tried changing it out and IE7
did
not work nor did Outlook. I disabled everything not microsoft and tried
it
but no luck. Here is Dependency walker screen results: Warning At least
on
delay-load dependency module was not found. Red beside MSO.dll and
Warning
at least one module has an unresolved import due to missing export
function
in a delay-load dependent module. ? beside IEframe.dll

Thank you for the ideas, any other suggestions?




"DL" wrote:

If it runs in win safe mode it might tend to indicate that another
application/service is causing a problem.

Have you tried with your anti virus app uninstalled?
What addins did you have installed

Have you tried msconfig
disable all startups
Services tab - hide all MS and disable the rest

Reboot, accepting the prompt, retest OL. If all ok its a process of
illimination

Another option
http://www.dependencywalker.com/
download the app and run OL 'through it' it may help in showing what is
causing OL to baulk

"Oilersfan1" wrote in message
news Hello,

I have tried almost everything I can find on
the internet to this point to get this working. I have removed all the
add-ins. created a new PST, created a new profile. Outlook will not run
on
any of the user accounts on this machine. Outlook will not run in safe
mode
via the switch /safe. It will only run in windows safe mode? I have put
the
event viewer below to see if this helps but at this point I have run
out
of
options. I am running Trend Micro for antivirus etc. I have no issues
with
the rest of the office software so I do not know what else to do. I
have
tried silent mail in the past when running office 2003 but I
uninstalled
it.
I would like to install Auto CC to monitor kids email but I can not
even
do
that at this point. Any help would be greatly appreciated.


Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
- System
Provider Name="Application Error" /
EventID Qualifiers="0"1000/EventID
Level2/Level
Task100/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2007-09-12T01:21:58.000Z" /
EventRecordID13247/EventRecordID
ChannelApplication/Channel
ComputerMaintower/Computer
Security /
/System
- EventData
DataOUTLOOK.EXE/Data
Data12.0.6023.5000/Data
Data46574050/Data
Datantdll.dll/Data
Data6.0.6000.16386/Data
Data4549bdc9/Data
Datac0000005/Data
Data00060e6b/Data
Datae10/Data
Data01c7f4db4117ab2d/Data
/EventData
/Event

"BillR [MVP]" wrote:

Try Repairing the Outlook installation. If that doesn't help try a new
Profile via the Mail icon in Control Panel.

--
Bill R MVP
"Oilersfan1" wrote in message
...
Hello,

Thank you for the posts. I went in to Outlook in safe mode and
removed
all the add ins. When I went back out of safe mode Outlook still
locks
up?
I do not have cloudmark, this is a newer machine that mainly
collects
dust
so
I am at a loss. Any other ideas?

"barryC" wrote:

I had similar problems with Outlook 2007 -- frequency crashes, with
function
restored after restart, only to crash again. Microsoft Technet
forum
postings
from 2006 addressed this problem in Outlook 2007 Beta, noting that
Adobe
Acrobat's PDFMaker Add-in to Outlook disables program's normal
operation.
PDFMOutlook add-in can be removed via the Trust Center menu in
Outlook
Tools
menu (under COM Add-ins). If permissions not properly set in Office
2007,
the
add-in cannot be removed and you receive the inscrutable message
"The
connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE
cannot
be
changed." Permissions can be changed by right-clicking the Office
2007
program icon in the Start menu and selecting Properties, then
Security,
then
Edit Permissions. After PDFMOutlook was removed by this procedure,
my
Outlook
2007 crash problems seemed to be resolved.

"BillR [MVP]" wrote:

Is Cloudmark installed? If it is then you might need to update
it.
If that isn't the problem then try disabling add-ins and add them
back
one
by one to see if any are causing the problem. I suspect since
Outlook
works
in Safe Mode it is an add-in that is causing the problem.

--
Bill R MVP
"Oilersfan1" wrote in
message
...
I have been having this problem for a couple of days. It has not
worked
ever
since I installed it. I am running Vista on a new ACER machine
and
office
Enterprise . I can get outlook to work in Windows Safe mode
only.
It
will
not start in safe mode for outlook. I have tried all the ideas
I
have
found
here, I think, and have come up with nothing. I have deleted
the
pst
files
and created new ones, I have changed the DEP setting and a few
others, I
am
running out of ideas and I am not at all impressed. I have
reached
the
end
of my limited tech expertise. Any help would be greatly
appreciated.










 




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