I have Windows 2002 OS originally using Office 2002, now upgraded to Office
2003. With both Office packages, the autocomplete does not work in Outlook
in the "To", "cc" or "bcc" fields at all. When I originally asked this
question, Microsoft Online gave instructions to close Outlook, open explorer,
view folders, and make sure hidden files or folders was checked. Then do a
search for a file named *.NK2, once located, rename it "profilename.bak". I
completed everything but the search for the NK2 file came up empty. There is
no NK2 file. I researched this through many blogs, search engines, etc. and
either they gave the same instructions or had never heard of this problem. I
just downloaded the latest updates to both Microsoft and Office to make sure
that this issue was still a problem and it is.

I had one computer tech tell me to make a new file and label it
"Outlook.NK2" which I did in "c:\documents and settings\application
data\microsoft\outlook" and I sent an email to myself as a test, then tried
my email address again and it worked but once I restarted the computer or
just closed the Outlook program, it no longer worked. I still had the file
but it was empty. This is a configuration that has been available on any
other Outlook program I have used and never was an issue. I have another
computer that has Windows 2002 and originally had Office 2002, upgraded to
Office 2003 and this feature works and has never been an issue. What can I
do?

It is not possible to have no NK2 files if autocompletion is enabled and
functioning. So that would mean your search technique is flawed.
Creating an "NK2" file manually is just nuts. That was bad advice.
The problems you are reporting are very common and have been addressed here
many times. The problem is a corrupt connection between your Outlook profile
and the NK2 file and are usually solved by creating a new Outlook profile.
--
Russ Valentine
[MVP-Outlook]
"Laura@CNA" wrote in message
...
I have Windows 2002 OS originally using Office 2002, now upgraded to Office
2003. With both Office packages, the autocomplete does not work in
Outlook
in the "To", "cc" or "bcc" fields at all. When I originally asked this
question, Microsoft Online gave instructions to close Outlook, open
explorer,
view folders, and make sure hidden files or folders was checked. Then do
a
search for a file named *.NK2, once located, rename it "profilename.bak".
I
completed everything but the search for the NK2 file came up empty. There
is
no NK2 file. I researched this through many blogs, search engines, etc.
and
either they gave the same instructions or had never heard of this problem.
I
just downloaded the latest updates to both Microsoft and Office to make
sure
that this issue was still a problem and it is.

I had one computer tech tell me to make a new file and label it
"Outlook.NK2" which I did in "c:\documents and settings\application
data\microsoft\outlook" and I sent an email to myself as a test, then
tried
my email address again and it worked but once I restarted the computer or
just closed the Outlook program, it no longer worked. I still had the
file
but it was empty. This is a configuration that has been available on any
other Outlook program I have used and never was an issue. I have another
computer that has Windows 2002 and originally had Office 2002, upgraded to
Office 2003 and this feature works and has never been an issue. What can
I
do?

I have created a new Outlook profile. Before writing this post I went
through everything I could find regarding this issue and you responded to
quite a few of the questions although I never found a posting specific to my
question. I will do a new profile again and see if it works this time but
can you clarify something? You say that it is impossible to not have a NK2
file if autocomplete is enabled and functioning. My problem is that
autocomplete is enabled but not functioning at all and when I search for the
file there is NONE (even within hidden files/folders) so your initial
response confuses me. What corrupts the actual forming of the file? The bad
profile or something else? Thanks for your time and knowledge.

"Russ Valentine [MVP-Outlook]" wrote:

It is not possible to have no NK2 files if autocompletion is enabled and
functioning. So that would mean your search technique is flawed.
Creating an "NK2" file manually is just nuts. That was bad advice.
The problems you are reporting are very common and have been addressed here
many times. The problem is a corrupt connection between your Outlook profile
and the NK2 file and are usually solved by creating a new Outlook profile.
--
Russ Valentine
[MVP-Outlook]
"Laura@CNA" wrote in message
...
I have Windows 2002 OS originally using Office 2002, now upgraded to Office
2003. With both Office packages, the autocomplete does not work in
Outlook
in the "To", "cc" or "bcc" fields at all. When I originally asked this
question, Microsoft Online gave instructions to close Outlook, open
explorer,
view folders, and make sure hidden files or folders was checked. Then do
a
search for a file named *.NK2, once located, rename it "profilename.bak".
I
completed everything but the search for the NK2 file came up empty. There
is
no NK2 file. I researched this through many blogs, search engines, etc.
and
either they gave the same instructions or had never heard of this problem.
I
just downloaded the latest updates to both Microsoft and Office to make
sure
that this issue was still a problem and it is.

I had one computer tech tell me to make a new file and label it
"Outlook.NK2" which I did in "c:\documents and settings\application
data\microsoft\outlook" and I sent an email to myself as a test, then
tried
my email address again and it worked but once I restarted the computer or
just closed the Outlook program, it no longer worked. I still had the
file
but it was empty. This is a configuration that has been available on any
other Outlook program I have used and never was an issue. I have another
computer that has Windows 2002 and originally had Office 2002, upgraded to
Office 2003 and this feature works and has never been an issue. What can
I
do?

But you said that autocompletion _did_ work, then failed after a restart.
Did you mean that? That's the symptom of a lost connection between the
profile and the NK2 file. Having no NK2 file whatsoever in that scenario is
inexplicable and not reproducible that I am aware of.
Make sure you do not use AV scanning of email.
--
Russ Valentine
[MVP-Outlook]
"Laura@CNA" wrote in message
...
I have created a new Outlook profile. Before writing this post I went
through everything I could find regarding this issue and you responded to
quite a few of the questions although I never found a posting specific to
my
question. I will do a new profile again and see if it works this time but
can you clarify something? You say that it is impossible to not have a
NK2
file if autocomplete is enabled and functioning. My problem is that
autocomplete is enabled but not functioning at all and when I search for
the
file there is NONE (even within hidden files/folders) so your initial
response confuses me. What corrupts the actual forming of the file? The
bad
profile or something else? Thanks for your time and knowledge.

"Russ Valentine [MVP-Outlook]" wrote:

It is not possible to have no NK2 files if autocompletion is enabled and
functioning. So that would mean your search technique is flawed.
Creating an "NK2" file manually is just nuts. That was bad advice.
The problems you are reporting are very common and have been addressed
here
many times. The problem is a corrupt connection between your Outlook
profile
and the NK2 file and are usually solved by creating a new Outlook
profile.
--
Russ Valentine
[MVP-Outlook]
"Laura@CNA" wrote in message
...
I have Windows 2002 OS originally using Office 2002, now upgraded to
Office
2003. With both Office packages, the autocomplete does not work in
Outlook
in the "To", "cc" or "bcc" fields at all. When I originally asked this
question, Microsoft Online gave instructions to close Outlook, open
explorer,
view folders, and make sure hidden files or folders was checked. Then
do
a
search for a file named *.NK2, once located, rename it
"profilename.bak".
I
completed everything but the search for the NK2 file came up empty.
There
is
no NK2 file. I researched this through many blogs, search engines,
etc.
and
either they gave the same instructions or had never heard of this
problem.
I
just downloaded the latest updates to both Microsoft and Office to make
sure
that this issue was still a problem and it is.

I had one computer tech tell me to make a new file and label it
"Outlook.NK2" which I did in "c:\documents and settings\application
data\microsoft\outlook" and I sent an email to myself as a test, then
tried
my email address again and it worked but once I restarted the computer
or
just closed the Outlook program, it no longer worked. I still had the
file
but it was empty. This is a configuration that has been available on
any
other Outlook program I have used and never was an issue. I have
another
computer that has Windows 2002 and originally had Office 2002, upgraded
to
Office 2003 and this feature works and has never been an issue. What
can
I
do?

Ok, I did it again and with the new profile it appears that the autocomplete
does work. Can you explain or direct me to where I can find how to copy my
Inbox folder (specifically the subfolders) to the new profile? Your
assistance has been great. Thanks.

"Russ Valentine [MVP-Outlook]" wrote:

But you said that autocompletion _did_ work, then failed after a restart.
Did you mean that? That's the symptom of a lost connection between the
profile and the NK2 file. Having no NK2 file whatsoever in that scenario is
inexplicable and not reproducible that I am aware of.
Make sure you do not use AV scanning of email.
--
Russ Valentine
[MVP-Outlook]
"Laura@CNA" wrote in message
...
I have created a new Outlook profile. Before writing this post I went
through everything I could find regarding this issue and you responded to
quite a few of the questions although I never found a posting specific to
my
question. I will do a new profile again and see if it works this time but
can you clarify something? You say that it is impossible to not have a
NK2
file if autocomplete is enabled and functioning. My problem is that
autocomplete is enabled but not functioning at all and when I search for
the
file there is NONE (even within hidden files/folders) so your initial
response confuses me. What corrupts the actual forming of the file? The
bad
profile or something else? Thanks for your time and knowledge.

"Russ Valentine [MVP-Outlook]" wrote:

It is not possible to have no NK2 files if autocompletion is enabled and
functioning. So that would mean your search technique is flawed.
Creating an "NK2" file manually is just nuts. That was bad advice.
The problems you are reporting are very common and have been addressed
here
many times. The problem is a corrupt connection between your Outlook
profile
and the NK2 file and are usually solved by creating a new Outlook
profile.
--
Russ Valentine
[MVP-Outlook]
"Laura@CNA" wrote in message
...
I have Windows 2002 OS originally using Office 2002, now upgraded to
Office
2003. With both Office packages, the autocomplete does not work in
Outlook
in the "To", "cc" or "bcc" fields at all. When I originally asked this
question, Microsoft Online gave instructions to close Outlook, open
explorer,
view folders, and make sure hidden files or folders was checked. Then
do
a
search for a file named *.NK2, once located, rename it
"profilename.bak".
I
completed everything but the search for the NK2 file came up empty.
There
is
no NK2 file. I researched this through many blogs, search engines,
etc.
and
either they gave the same instructions or had never heard of this
problem.
I
just downloaded the latest updates to both Microsoft and Office to make
sure
that this issue was still a problem and it is.

I had one computer tech tell me to make a new file and label it
"Outlook.NK2" which I did in "c:\documents and settings\application
data\microsoft\outlook" and I sent an email to myself as a test, then
tried
my email address again and it worked but once I restarted the computer
or
just closed the Outlook program, it no longer worked. I still had the
file
but it was empty. This is a configuration that has been available on
any
other Outlook program I have used and never was an issue. I have
another
computer that has Windows 2002 and originally had Office 2002, upgraded
to
Office 2003 and this feature works and has never been an issue. What
can
I
do?

Laura@CNA wrote:

Ok, I did it again and with the new profile it appears that the
autocomplete does work. Can you explain or direct me to where I can
find how to copy my Inbox folder (specifically the subfolders) to the
new profile? Your assistance has been great. Thanks.

Use Control Panel's Mail applet to make your existing PST (containing all
your folders) the delivery location in your new mail profile.
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]