I have a user who occasionally sends out emails with blank content. The user
constucts an email and sends it to a number of contacts. The email content
when received is completely blank and the user receives no error message and
the email is complete when checking in the sent items. The subject header
and email recipient details are fine. It could be any recipient that
receives blank content rather than a specific group.

I have disabled the AV, I have changed the formatting of the message to
plain text, html, with and without Word as the editor and it still happens.
I'm unable to repeat the problem - I've sent about 50 test messages to
different addresses and all worked fine.

I have recreated the users mail profile and desktop profile. A new machine
has been supplied with all new software installed. A completely new account
for the user has been created with only the mail migrated using psts and
access to their documents. No other settings were copied across.

The network consists of Windows 2003 SP1 servers, Exchange 2003 SP2 servers,
Windows XP SP2 and Office 2003 SP3. All updates are applied.

No other user on the network is sending blank emails, this user is receiving
fine and sending in almost every instance without a problem. However, when
messages do get sent blank, it can cause enormous problems, particuarly for
me.

I've trawled the web for ideas and others with the same problem but never
found a solution.

I can only imagine it is something the user is doing when writing / sending
the email but I can't afford to spend the time watching every single email
being sent as it could be a long wait until it happens again. The only thing
I seem to be able to know for certain is that it will happen again. This
problem has been dragging on for ages and I have few options left to resolve
this and desperately need some help.

Cheers,

Eddie