how do I get the font character spacing corrected for all email I
 

We have an employee who somehow has altered the kerning and character spacing
in his outlook 2003. we've tried to reset it when he sends an email, and that
is fine for that email, but when he next attempts to send an email, the
incorrect kerning and spacing returns forcing the person to manually make the
change once again. This, as you can imagine, is a bit frustrating and time
consuming.

How do we set / configure the kerning and character spacing so that it
doesn't change unless we go and make a new change?

Jeff