I have just scratched the surface to find that outlook can be more than just
a address book. But I need help in making this happen. In my organisation
we run 8 pc's/notebooks off a server running small business server 2000. Our
business is a building company and has many different categories of people we
keep details on. I would like to create a universal contacts systeme
accessed by all that captures all data regarding leads, clients, maintenance
issues, suppliers and trades. We have problems when information isn't
captured. I believe MS Outlook could resolve this as long as everyone played
ball. Can anyone offer advice?

Aloha Bewildered,

Are you using Exchange server on your Small Business Server? If so you should
look at Public Folders. You can create a Public Contacts Folder that all
of your people can use and if desired you can extend it with custom fields
and tabs.

-Ben-
Ben M. Schorr - MVP
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

I have just scratched the surface to find that outlook can be more
than just a address book. But I need help in making this happen. In
my organisation we run 8 pc's/notebooks off a server running small
business server 2000. Our business is a building company and has many
different categories of people we keep details on. I would like to
create a universal contacts systeme accessed by all that captures all
data regarding leads, clients, maintenance issues, suppliers and
trades. We have problems when information isn't captured. I believe
MS Outlook could resolve this as long as everyone played ball. Can
anyone offer advice?

While, as Ben indicated, a public contacts folder is one solution available to you, capturing all the interactions you have with those contacts in a way that makes them available to everyone is not going to be something that Outlook can do by itself. Dozens of solutions are available to enhance Outlook+Exchange with better contact relationship management tools; see http://www.slipstick.com/addins/contact_management.htm

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Bewildered" wrote in message ...
I have just scratched the surface to find that outlook can be more than just
a address book. But I need help in making this happen. In my organisation
we run 8 pc's/notebooks off a server running small business server 2000. Our
business is a building company and has many different categories of people we
keep details on. I would like to create a universal contacts systeme
accessed by all that captures all data regarding leads, clients, maintenance
issues, suppliers and trades. We have problems when information isn't
captured. I believe MS Outlook could resolve this as long as everyone played
ball. Can anyone offer advice?