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#1
July 4th 06, 12:39 PM
posted to microsoft.public.outlook.contacts
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contact info missing
Hi all
I've a little problem with one of our users, he's using outlook 2002. the problem is, if you click on the contacts icon on the outlook bar all contacts and all info about the contacts is visible, but if you open the address book from either the "to" button or the "address book" button from the standard toolbar the contacts are in the address book but the name and display name columns are blank. any help would be appreciated. Geoff 
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#2
July 4th 06, 12:53 PM
posted to microsoft.public.outlook.contacts
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contact info missing
You simply are not displaying the correct folder in the Outlook Address Book
view. Instructions abound in the Help files and elsewhere on how to configure the address book view. http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "ffoeg" wrote in message ... Hi all I've a little problem with one of our users, he's using outlook 2002. the problem is, if you click on the contacts icon on the outlook bar all contacts and all info about the contacts is visible, but if you open the address book from either the "to" button or the "address book" button from the standard toolbar the contacts are in the address book but the name and display name columns are blank. any help would be appreciated. Geoff
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#3
July 4th 06, 01:13 PM
posted to microsoft.public.outlook.contacts
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contact info missing
Hi Russ
Thanks for the prompt reply, but either you've mis-understood me or I explained it poorly, all of that is already set, the only difference in his contacts and viewing it via the "To" button is that the full name and the display name are blank all other info is there. Geoff "Russ Valentine [MVP-Outlook]" wrote: You simply are not displaying the correct folder in the Outlook Address Book view. Instructions abound in the Help files and elsewhere on how to configure the address book view. http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "ffoeg" wrote in message ... Hi all I've a little problem with one of our users, he's using outlook 2002. the problem is, if you click on the contacts icon on the outlook bar all contacts and all info about the contacts is visible, but if you open the address book from either the "to" button or the "address book" button from the standard toolbar the contacts are in the address book but the name and display name columns are blank. any help would be appreciated. Geoff
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#4
July 4th 06, 01:29 PM
posted to microsoft.public.outlook.contacts
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contact info missing
I would still start by verifying that you are indeed displaying the correct
Contacts Folder and if so verify that those Contacts have those fields populated correctly. If they do, then you still have a corrupt address book service which you must remove and re-add using those instructions. -- Russ Valentine [MVP-Outlook] "ffoeg" wrote in message ... Hi Russ Thanks for the prompt reply, but either you've mis-understood me or I explained it poorly, all of that is already set, the only difference in his contacts and viewing it via the "To" button is that the full name and the display name are blank all other info is there. Geoff "Russ Valentine [MVP-Outlook]" wrote: You simply are not displaying the correct folder in the Outlook Address Book view. Instructions abound in the Help files and elsewhere on how to configure the address book view. http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "ffoeg" wrote in message ... Hi all I've a little problem with one of our users, he's using outlook 2002. the problem is, if you click on the contacts icon on the outlook bar all contacts and all info about the contacts is visible, but if you open the address book from either the "to" button or the "address book" button from the standard toolbar the contacts are in the address book but the name and display name columns are blank. any help would be appreciated. Geoff
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#5
July 4th 06, 01:51 PM
posted to microsoft.public.outlook.contacts
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contact info missing
would this also be the case if the same problem occured when logging in from
another computer into the same email account? Geoff "Russ Valentine [MVP-Outlook]" wrote: I would still start by verifying that you are indeed displaying the correct Contacts Folder and if so verify that those Contacts have those fields populated correctly. If they do, then you still have a corrupt address book service which you must remove and re-add using those instructions. -- Russ Valentine [MVP-Outlook] "ffoeg" wrote in message ... Hi Russ Thanks for the prompt reply, but either you've mis-understood me or I explained it poorly, all of that is already set, the only difference in his contacts and viewing it via the "To" button is that the full name and the display name are blank all other info is there. Geoff "Russ Valentine [MVP-Outlook]" wrote: You simply are not displaying the correct folder in the Outlook Address Book view. Instructions abound in the Help files and elsewhere on how to configure the address book view. http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "ffoeg" wrote in message ... Hi all I've a little problem with one of our users, he's using outlook 2002. the problem is, if you click on the contacts icon on the outlook bar all contacts and all info about the contacts is visible, but if you open the address book from either the "to" button or the "address book" button from the standard toolbar the contacts are in the address book but the name and display name columns are blank. any help would be appreciated. Geoff
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#6
July 4th 06, 02:03 PM
posted to microsoft.public.outlook.contacts
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contact info missing
Would what be the case? The problem isn't even defined yet.
What would the email account have to do with this? This information is stored either in a local data file or an Exchange mailbox and displayed by the Outlook Address Book Service. -- Russ Valentine [MVP-Outlook] "ffoeg" wrote in message ... would this also be the case if the same problem occured when logging in from another computer into the same email account? Geoff "Russ Valentine [MVP-Outlook]" wrote: I would still start by verifying that you are indeed displaying the correct Contacts Folder and if so verify that those Contacts have those fields populated correctly. If they do, then you still have a corrupt address book service which you must remove and re-add using those instructions. -- Russ Valentine [MVP-Outlook] "ffoeg" wrote in message ... Hi Russ Thanks for the prompt reply, but either you've mis-understood me or I explained it poorly, all of that is already set, the only difference in his contacts and viewing it via the "To" button is that the full name and the display name are blank all other info is there. Geoff "Russ Valentine [MVP-Outlook]" wrote: You simply are not displaying the correct folder in the Outlook Address Book view. Instructions abound in the Help files and elsewhere on how to configure the address book view. http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "ffoeg" wrote in message ... Hi all I've a little problem with one of our users, he's using outlook 2002. the problem is, if you click on the contacts icon on the outlook bar all contacts and all info about the contacts is visible, but if you open the address book from either the "to" button or the "address book" button from the standard toolbar the contacts are in the address book but the name and display name columns are blank. any help would be appreciated. Geoff
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