At last, I have managed to get the shared contacts displayed in the
navigation pane and also a selection in the address list.

My only explanation is that somehow the profile was corrupt or interfering
with my existing profile. I deleted all profiles and started again - it
works just as you describe.

I do have a colleague with exactle the same problem so maybe it does have
something to do with existing profiles - both use outlook 2003.

Again, thanks for your help

"Sue Mosher [MVP-Outlook]" wrote:

The step that I find most people have trouble with is #4. You should be working with just one profile, the same profile, throughout the process. In Step 4, you change the primary mailbox of the profile from the other person's mailbox to your own.

I'm not sure what version of Outlook you're using. Did you note that this functionality is not available in Outlook 2007?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"NikiB" wrote in message ...
thanks again for your help Sue and just to satisfy curiosity, I have removed
the existing profile and started again with a new profile but alas, I am
still having exactly the same problem. What I can see is that if in step 6,
I use the other users profile, I can see both contacts in the contacts list
but still not in the address book. If I use my own profile, although I can
"open" other contacts, it does not display the other users contact list under
"other contacts"

There must be more to this as I am following your instruction to the T.
Maybe if you can point me to a more in depth explanation of what your
instructions are actually trying to do then maybe I can work it our for
myself ??? Any other help would be much appreciated and it is becoming
crucial that I try to resolve this issue.

"Sue Mosher [MVP-Outlook]" wrote:

I would suggest that you start over with a new profile that logs directly into the other user's mailbox.

"NikiB" wrote in message ...
Sorry Sue but I have double checked and had one of my colleagues check and
neither of us can get both contact lists to appear at the same time from my
own mail profile. Only one of the contacts appears in the "My Contacts" box
and only one is selectable when choosing the address book options for
resolving addresses (i.e. specify order of lists to search).


"Sue Mosher [MVP-Outlook]" wrote:

If you don't see them, then you most likely skipped a step.


"Miss Furrypenny" Miss wrote in message ...
I have exactly the same problem - I have followed the steps your outlined but
I still don't see the "shared" contacts when I stelect the "to" button when
composing a new mail message - I am using outlook 2003 - any additional help
would be much appreciated


"Sue Mosher [MVP-Outlook]" skrev:

The process of adding another user's Contacts folder to your own address book display is somewhat involved. You will need to be able to create -- at least temporarily -- an Outlook profile that opens another user's mailbox as the primary mailbox. Proceed with these steps while logged in under your own Windows account, not the other user's:

1. Create an Outlook profile that connects directly to the other user's mailbox, not your own. If you are using Outlook 2003, do not select the option to use Cached Exchange mode. Start Outlook with that profile.

2. On the Properties dialog for the other user's Contacts folder, make sure that it's set to display in the Outlook Address Book and give it a display name other than contacts, such as Joe's Contacts.

3. Close Outlook.

4. In Control Panel | Mail, edit the *same profile* (i.e. the one from Step 1) to change the mailbox from the other user's to your own.

5. Still working with the same profile, on the Advanced tab of the Exchange Server service, add the other user's mailbox as a secondary mailbox.

6. Restart Outlook, and you should see the Joe's Contacts in your Outlook Address Book as well as your own Contacts folder.

7. (Optional) If you are using Outlook 2003, you can now change the settings for your Exchange account to use Cached Exchange mode.

Note that Outlook 2007 does not support this procedure.

"Becca" wrote in message ...
I need to be able to see other people's shared personal contact book when I
click on the "To" button when sending an email. I have access to their
contacts when I am in my contacts folder. I do not want to add their
contacts to my list, I just need the option to see their list when creating a
new email. Thank you so much for your time.

On Feb 19, 8:33 am, "Sue Mosher [MVP-Outlook]"
wrote:
The step that I find most people have trouble with is #4. You should beworkingwith just one profile, the same profile, throughout the process. In Step 4, you change the primary mailbox of the profile from theotherperson's mailbox to your own.

I'mnotsure what version ofOutlookyou're using. Did you note that this functionality isnotavailable inOutlook2007?

--
Sue Mosher,OutlookMVP
Author of Configuring MicrosoftOutlook2003
http://www.turtleflock.com/olconfig/index.htm
and MicrosoftOutlookProgramming - Jumpstart for
Administrators, PowerUsers, and Developers
http://www.outlookcode.com/jumpstart.aspx

"NikiB" wrote in ...
thanks again for your help Sue and just to satisfy curiosity, I have removed
the existing profile and started again with a new profile but alas, I am
still having exactly the same problem. What I can see is that if in step 6,
I use theotherusersprofile, I can see bothcontactsin thecontactslist
but stillnotin theaddressbook. If I use my own profile, although I can
"open"othercontacts, it doesnotdisplay theotheruserscontact list under
"othercontacts"

There must be more to this as I am following your instruction to the T.
Maybe if you can point me to a more in depth explanation of what your
instructions are actually trying to do then maybe I can work it our for
myself ??? Anyotherhelp would be much appreciated and it is becoming
crucial that I try to resolve this issue.

"Sue Mosher [MVP-Outlook]" wrote:

I would suggest that you start over with a new profile that logs directly into theotheruser's mailbox.

"NikiB" wrote in ...
Sorry Sue but I have double checked and had one of my colleagues check and
neither of us can get both contact lists to appear at the same time from my
own mail profile. Only one of thecontactsappears in the "MyContacts" box
and only one is selectable when choosing theaddressbookoptions for
resolving addresses (i.e. specify order of lists to search).

"Sue Mosher [MVP-Outlook]" wrote:

If you don't see them, then you most likely skipped a step.

"Miss Furrypenny" Miss wrote in ...
I have exactly the same problem - I have followed the steps your outlined but
I still don't see the "shared"contactswhen I stelect the "to" button when
composing a new mail message - I am usingoutlook2003 - any additional help
would be much appreciated

"Sue Mosher [MVP-Outlook]" skrev:

The process of adding another user'sContactsfolder to your ownaddressbookdisplay is somewhat involved. You will need to be able to create -- at least temporarily -- anOutlookprofile that opens another user's mailbox as the primary mailbox. Proceed with these steps while logged in under your own Windows account,nottheotheruser's:

1. Create anOutlookprofile that connects directly to theotheruser's mailbox,notyour own. If you are usingOutlook2003, donotselect the option to use Cached Exchange mode. StartOutlookwith that profile.

2. On the Properties dialog for theotheruser'sContactsfolder, make sure that it's set to display in theOutlookAddressBookand give it a display nameotherthancontacts, such as Joe'sContacts.

3. CloseOutlook.

4. In Control Panel | Mail, edit the *same profile* (i.e. the one from Step 1) to change the mailbox from theotheruser's to your own.

5. Stillworkingwith the same profile, on the Advanced tab of the Exchange Server service,addtheotheruser's mailbox as a secondary mailbox.

6. RestartOutlook, and you should see the Joe'sContactsin yourOutlookAddressBookas well as your ownContactsfolder.

7. (Optional) If you are usingOutlook2003, you can now change the settings for your Exchange account to use Cached Exchange mode.

Note thatOutlook2007 doesnotsupport this procedure.

"Becca" wrote in ...
I need to be able to seeotherpeople's shared personal contactbookwhen I
click on the "To" button when sending an email. I have access to their
contactswhen I am in mycontactsfolder. I donotwant toaddtheir
contactsto my list, I just need the option to see their list when creating a
new email. Thank you so much for your time.

Thank you thank you thank you. I was misunderstanding and got it
wrong in step four. This is working for me now and my users will be
happy as clams.

Diane

Sue, is there another procedure that will work for Outlook 2007? Or is it
just not possible to use an additional mailbox Contact folder as another one
of your address books?

Thanks,
Dottie

"Sue Mosher [MVP-Outlook]" wrote:

The process of adding another user's Contacts folder to your own address book display is somewhat involved. You will need to be able to create -- at least temporarily -- an Outlook profile that opens another user's mailbox as the primary mailbox. Proceed with these steps while logged in under your own Windows account, not the other user's:

1. Create an Outlook profile that connects directly to the other user's mailbox, not your own. If you are using Outlook 2003, do not select the option to use Cached Exchange mode. Start Outlook with that profile.

2. On the Properties dialog for the other user's Contacts folder, make sure that it's set to display in the Outlook Address Book and give it a display name other than contacts, such as Joe's Contacts.

3. Close Outlook.

4. In Control Panel | Mail, edit the *same profile* (i.e. the one from Step 1) to change the mailbox from the other user's to your own.

5. Still working with the same profile, on the Advanced tab of the Exchange Server service, add the other user's mailbox as a secondary mailbox.

6. Restart Outlook, and you should see the Joe's Contacts in your Outlook Address Book as well as your own Contacts folder.

7. (Optional) If you are using Outlook 2003, you can now change the settings for your Exchange account to use Cached Exchange mode.

Note that Outlook 2007 does not support this procedure.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Becca" wrote in message ...
I need to be able to see other people's shared personal contact book when I
click on the "To" button when sending an email. I have access to their
contacts when I am in my contacts folder. I do not want to add their
contacts to my list, I just need the option to see their list when creating a
new email. Thank you so much for your time.