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Lost Contacts
For some time I have been able to transfer the outlook.pst file from my
desktop to Laptop, and vice-versa, so I can work on emails when away from home. The last time I transferred the pst file from the desktop to the laptop I found that the Contacts list had disappeared . I also found that I could not add new contacts. But, when I transferred that same outlook.pst file back to the desktop everything worked as it should. What is causing this problem? I am using Outlook 2003 SP2 with Windows XP Pro on both machines. |
Lost Contacts
How could we know what caused the problem?
We have no idea how you "transferred" the PST file. I'd wager you did so incorrectly. The only correct way to migrate a PST file is to open it in another Outlook Profile then set it to be the default for that profile and close the PST you are trying to replace. -- Russ Valentine [MVP-Outlook] "BB List" wrote in message ... For some time I have been able to transfer the outlook.pst file from my desktop to Laptop, and vice-versa, so I can work on emails when away from home. The last time I transferred the pst file from the desktop to the laptop I found that the Contacts list had disappeared . I also found that I could not add new contacts. But, when I transferred that same outlook.pst file back to the desktop everything worked as it should. What is causing this problem? I am using Outlook 2003 SP2 with Windows XP Pro on both machines. |
Lost Contacts
Addendum: after you remove the Address Book Service and restart Outlook, you
must re-add the service, then enable the folders as email address books). -- Russ Valentine [MVP-Outlook] "Russ Valentine [MVP-Outlook]" wrote in message ... How could we know what caused the problem? We have no idea how you "transferred" the PST file. I'd wager you did so incorrectly. The only correct way to migrate a PST file is to open it in another Outlook Profile then set it to be the default for that profile and close the PST you are trying to replace. -- Russ Valentine [MVP-Outlook] "BB List" wrote in message ... For some time I have been able to transfer the outlook.pst file from my desktop to Laptop, and vice-versa, so I can work on emails when away from home. The last time I transferred the pst file from the desktop to the laptop I found that the Contacts list had disappeared . I also found that I could not add new contacts. But, when I transferred that same outlook.pst file back to the desktop everything worked as it should. What is causing this problem? I am using Outlook 2003 SP2 with Windows XP Pro on both machines. |
Lost Contacts
Russ, are you for real??? I've been reading posts based on my search "lost
contacts" and I've read numerous replies from you. You are rude and unhelpful. Like this one below: "How could we know what caused the problem?" THAT'S WHAT YOUR JOB IS as an mvp - to know what causes problems in MS products, and to offer suggestions for helping your users. I can hear your reply: How can I know what someone else did to lose their contacts? Well, no one thinks that. Most everyone understands that MVPs are offering suggestions, not divinations or revelations. That's just assumed. That's why a support person often answers, "What could have happened is..." In any case, I'm not really learning much about how to troubleshoot my own problem by reading your posts - if I can make it through your inane comments to get to your instructions. Danny Smitherman IT Manager Adventure Cycling Association 800-755-2453 "Russ Valentine [MVP-Outlook]" wrote: How could we know what caused the problem? We have no idea how you "transferred" the PST file. I'd wager you did so incorrectly. The only correct way to migrate a PST file is to open it in another Outlook Profile then set it to be the default for that profile and close the PST you are trying to replace. -- Russ Valentine [MVP-Outlook] "BB List" wrote in message ... For some time I have been able to transfer the outlook.pst file from my desktop to Laptop, and vice-versa, so I can work on emails when away from home. The last time I transferred the pst file from the desktop to the laptop I found that the Contacts list had disappeared . I also found that I could not add new contacts. But, when I transferred that same outlook.pst file back to the desktop everything worked as it should. What is causing this problem? I am using Outlook 2003 SP2 with Windows XP Pro on both machines. |
Lost Contacts
Russ, Thank you for your advice
I can try all that but it appears rather unecessarily convoluted. In the past all I had to do was to copy the pst file from one machine and paste it into the other machine. It worked and has worked for about the last five years. It should be simple as that because there is only one user for both machines and therefore only need for one profile The impression I get from the help files is that is all I need to do so I was wondering if any changes been casued by any of teh Outlook fixes. "Russ Valentine [MVP-Outlook]" wrote: Addendum: after you remove the Address Book Service and restart Outlook, you must re-add the service, then enable the folders as email address books). -- Russ Valentine [MVP-Outlook] "Russ Valentine [MVP-Outlook]" wrote in message ... How could we know what caused the problem? We have no idea how you "transferred" the PST file. I'd wager you did so incorrectly. The only correct way to migrate a PST file is to open it in another Outlook Profile then set it to be the default for that profile and close the PST you are trying to replace. -- Russ Valentine [MVP-Outlook] "BB List" wrote in message ... For some time I have been able to transfer the outlook.pst file from my desktop to Laptop, and vice-versa, so I can work on emails when away from home. The last time I transferred the pst file from the desktop to the laptop I found that the Contacts list had disappeared . I also found that I could not add new contacts. But, when I transferred that same outlook.pst file back to the desktop everything worked as it should. What is causing this problem? I am using Outlook 2003 SP2 with Windows XP Pro on both machines. |
Lost Contacts
I know it appears convoluted, but trust me, it's the only supported way to
transfer Outlook data. You are correct that Outlook has gotten increasingly intolerant of other ways to transfer Outlook data with each successive version, but overwriting a PST file has always caused trouble in every version of Outlook and was never recommended. I know of at least 4 ways that users often migrate PST files improperly that will result in problems: a. Importing an entire PST file. b. Opening a previous PST file in an unsupported scenario (such as on a network drive or in a shared folder located on another drive). c. Overwriting a profile's default PST file. d. Renaming a profile's default PST then redirecting Outlook to a new PST on re-launch. The only supported method for migrating Outlook Data is the one documented in Outlook 2003's Help Files (which is the one I described): http://office.microsoft.com/en-us/as...771141033.aspx -- Russ Valentine [MVP-Outlook] "BB List" wrote in message ... Russ, Thank you for your advice I can try all that but it appears rather unecessarily convoluted. In the past all I had to do was to copy the pst file from one machine and paste it into the other machine. It worked and has worked for about the last five years. It should be simple as that because there is only one user for both machines and therefore only need for one profile The impression I get from the help files is that is all I need to do so I was wondering if any changes been casued by any of teh Outlook fixes. "Russ Valentine [MVP-Outlook]" wrote: Addendum: after you remove the Address Book Service and restart Outlook, you must re-add the service, then enable the folders as email address books). -- Russ Valentine [MVP-Outlook] "Russ Valentine [MVP-Outlook]" wrote in message ... How could we know what caused the problem? We have no idea how you "transferred" the PST file. I'd wager you did so incorrectly. The only correct way to migrate a PST file is to open it in another Outlook Profile then set it to be the default for that profile and close the PST you are trying to replace. -- Russ Valentine [MVP-Outlook] "BB List" wrote in message ... For some time I have been able to transfer the outlook.pst file from my desktop to Laptop, and vice-versa, so I can work on emails when away from home. The last time I transferred the pst file from the desktop to the laptop I found that the Contacts list had disappeared . I also found that I could not add new contacts. But, when I transferred that same outlook.pst file back to the desktop everything worked as it should. What is causing this problem? I am using Outlook 2003 SP2 with Windows XP Pro on both machines. |
Lost Contacts
Just answer a few thousand posts. You'll soon discover it's much more
efficient to get the question clarified up front than to try to read between the lines and guess what happened. Volunteers who do this on their free time don't really have that much time to waste. -- Russ Valentine [MVP-Outlook] "Danny" wrote in message ... Russ, are you for real??? I've been reading posts based on my search "lost contacts" and I've read numerous replies from you. You are rude and unhelpful. Like this one below: "How could we know what caused the problem?" THAT'S WHAT YOUR JOB IS as an mvp - to know what causes problems in MS products, and to offer suggestions for helping your users. I can hear your reply: How can I know what someone else did to lose their contacts? Well, no one thinks that. Most everyone understands that MVPs are offering suggestions, not divinations or revelations. That's just assumed. That's why a support person often answers, "What could have happened is..." In any case, I'm not really learning much about how to troubleshoot my own problem by reading your posts - if I can make it through your inane comments to get to your instructions. Danny Smitherman IT Manager Adventure Cycling Association 800-755-2453 "Russ Valentine [MVP-Outlook]" wrote: How could we know what caused the problem? We have no idea how you "transferred" the PST file. I'd wager you did so incorrectly. The only correct way to migrate a PST file is to open it in another Outlook Profile then set it to be the default for that profile and close the PST you are trying to replace. -- Russ Valentine [MVP-Outlook] "BB List" wrote in message ... For some time I have been able to transfer the outlook.pst file from my desktop to Laptop, and vice-versa, so I can work on emails when away from home. The last time I transferred the pst file from the desktop to the laptop I found that the Contacts list had disappeared . I also found that I could not add new contacts. But, when I transferred that same outlook.pst file back to the desktop everything worked as it should. What is causing this problem? I am using Outlook 2003 SP2 with Windows XP Pro on both machines. |
Lost Contacts
Many thanks, Russ.
I have to say I am dissappointed with what I consider to be a retrograde step regarding the portability of the Outlook.pst files. All I can say is that thank goodness I wil not have to do this too often. "Russ Valentine [MVP-Outlook]" wrote: The only supported method for migrating Outlook Data is the one documented in Outlook 2003's Help Files (which is the one I described): http://office.microsoft.com/en-us/as...771141033.aspx |
Lost Contacts
We've voiced our concerns over this issue and Microsoft is looking at ways
to make it more user friendly and tolerant. Apparently, the way Outlook must connect to its data sources is far more complicated than simply opening files or documents. -- Russ Valentine [MVP-Outlook] "BB List" wrote in message ... Many thanks, Russ. I have to say I am dissappointed with what I consider to be a retrograde step regarding the portability of the Outlook.pst files. All I can say is that thank goodness I wil not have to do this too often. "Russ Valentine [MVP-Outlook]" wrote: The only supported method for migrating Outlook Data is the one documented in Outlook 2003's Help Files (which is the one I described): http://office.microsoft.com/en-us/as...771141033.aspx |
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