Search issue
 

Hi - I am using Outlook 2007. It transferred my contacts successfully from
2003. However now when I search a contact that I know is there I get "Outlook
cannot find the requested contact".

When I select Tools, Address Book no options appear for me to choose
"Contacts" as the Address Book.

I confirmed that the .pst file option was checked and restarted Outlook and
restarted the computer, but am still having problems.

I would appreciate any help at all. I normally use this feature a lot. Thanks.

Lorrie

Search issue
 

Lorrie wrote:

Hi - I am using Outlook 2007. It transferred my contacts successfully
from 2003. However now when I search a contact that I know is there I
get "Outlook cannot find the requested contact".

When I select Tools, Address Book no options appear for me to choose
"Contacts" as the Address Book.

It sounds like the data didn't transfer correctly. Is the Outlook Address
Book service defined in your mail profile? Did you start with a new mail
profile?
--
Brian Tillman [MVP-Outlook]

Search issue
 

Thank you Brian,

How do I find out if the service is defined in my mail profile. All of my
mail, calendar etc. is accessible.

Thanks, Lorrie


"Brian Tillman" wrote:

Lorrie wrote:

Hi - I am using Outlook 2007. It transferred my contacts successfully
from 2003. However now when I search a contact that I know is there I
get "Outlook cannot find the requested contact".

When I select Tools, Address Book no options appear for me to choose
"Contacts" as the Address Book.

It sounds like the data didn't transfer correctly. Is the Outlook Address
Book service defined in your mail profile? Did you start with a new mail
profile?
--
Brian Tillman [MVP-Outlook]

Search issue
 

Lorrie wrote:

How do I find out if the service is defined in my mail profile. All
of my mail, calendar etc. is accessible.

In Control Panel, run the Mail applet, click E-mail Accounts, select the
Address Book tab (at the far right) and look. If you see "Outlook ADdress
Book", it's there. Next, right-click your Contacts folder and choose
Properties. Select the Outlook Address Book tab and eamine the box labeled
"Show this folder as an e-mail Address Book". Is it checked?
--
Brian Tillman [MVP-Outlook]

Search issue
 

Brian,
Thanks again for your prompt response. I followed your instructions. The
only thing that strays from what should happen is that the check box for
"Show this folder as an e-mail Address Book" is not checked - it's grayed out.

Thankfully, calendar and e-mail search works well.

Lorrie

"Brian Tillman" wrote:

Lorrie wrote:

How do I find out if the service is defined in my mail profile. All
of my mail, calendar etc. is accessible.

In Control Panel, run the Mail applet, click E-mail Accounts, select the
Address Book tab (at the far right) and look. If you see "Outlook ADdress
Book", it's there. Next, right-click your Contacts folder and choose
Properties. Select the Outlook Address Book tab and eamine the box labeled
"Show this folder as an e-mail Address Book". Is it checked?
--
Brian Tillman [MVP-Outlook]

Search issue
 

Lorrie wrote:

Thanks again for your prompt response. I followed your instructions.
The
only thing that strays from what should happen is that the check box
for "Show this folder as an e-mail Address Book" is not checked -
it's grayed out.

Alas, for Outlook 2007, you must create a new mail profile in order to
repair the Outlook Address Book service and allow you to check that box.
See if this helps:
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]