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Search issue
Hi - I am using Outlook 2007. It transferred my contacts successfully from
2003. However now when I search a contact that I know is there I get "Outlook cannot find the requested contact". When I select Tools, Address Book no options appear for me to choose "Contacts" as the Address Book. I confirmed that the .pst file option was checked and restarted Outlook and restarted the computer, but am still having problems. I would appreciate any help at all. I normally use this feature a lot. Thanks. Lorrie |
Search issue
Lorrie wrote:
Hi - I am using Outlook 2007. It transferred my contacts successfully from 2003. However now when I search a contact that I know is there I get "Outlook cannot find the requested contact". When I select Tools, Address Book no options appear for me to choose "Contacts" as the Address Book. It sounds like the data didn't transfer correctly. Is the Outlook Address Book service defined in your mail profile? Did you start with a new mail profile? -- Brian Tillman [MVP-Outlook] |
Search issue
Thank you Brian,
How do I find out if the service is defined in my mail profile. All of my mail, calendar etc. is accessible. Thanks, Lorrie "Brian Tillman" wrote: Lorrie wrote: Hi - I am using Outlook 2007. It transferred my contacts successfully from 2003. However now when I search a contact that I know is there I get "Outlook cannot find the requested contact". When I select Tools, Address Book no options appear for me to choose "Contacts" as the Address Book. It sounds like the data didn't transfer correctly. Is the Outlook Address Book service defined in your mail profile? Did you start with a new mail profile? -- Brian Tillman [MVP-Outlook] |
Search issue
Lorrie wrote:
How do I find out if the service is defined in my mail profile. All of my mail, calendar etc. is accessible. In Control Panel, run the Mail applet, click E-mail Accounts, select the Address Book tab (at the far right) and look. If you see "Outlook ADdress Book", it's there. Next, right-click your Contacts folder and choose Properties. Select the Outlook Address Book tab and eamine the box labeled "Show this folder as an e-mail Address Book". Is it checked? -- Brian Tillman [MVP-Outlook] |
Search issue
Brian,
Thanks again for your prompt response. I followed your instructions. The only thing that strays from what should happen is that the check box for "Show this folder as an e-mail Address Book" is not checked - it's grayed out. Thankfully, calendar and e-mail search works well. Lorrie "Brian Tillman" wrote: Lorrie wrote: How do I find out if the service is defined in my mail profile. All of my mail, calendar etc. is accessible. In Control Panel, run the Mail applet, click E-mail Accounts, select the Address Book tab (at the far right) and look. If you see "Outlook ADdress Book", it's there. Next, right-click your Contacts folder and choose Properties. Select the Outlook Address Book tab and eamine the box labeled "Show this folder as an e-mail Address Book". Is it checked? -- Brian Tillman [MVP-Outlook] |
Search issue
Lorrie wrote:
Thanks again for your prompt response. I followed your instructions. The only thing that strays from what should happen is that the check box for "Show this folder as an e-mail Address Book" is not checked - it's grayed out. Alas, for Outlook 2007, you must create a new mail profile in order to repair the Outlook Address Book service and allow you to check that box. See if this helps: http://www.howto-outlook.com/faq/newprofile.htm -- Brian Tillman [MVP-Outlook] |
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