After reformatting the disk and reloading the software (XP professional and
Outlook 2002), the address book and contacts folder did not work correctly.
Everything else works fine even though the old data was restored to a
different drive than the original C drive. When I clicked the contacts folder
in the personal folder list, everything was there, but I could not use them
in the TO data field. After research here in the discussion group, I was able
to connect to the address book. Now everything seems to work the right way in
the address book, but when I click on the contact folder, I see no contacts
at all - just the message "unable to display the folder". Help!

Vague post. "When I click on the contact folder" means what exactly? Where
are you doing this? I suspect you have an invalid reference to a Contacts
Folder in your address book view. Is that what you meant? If so, just remove
it he
Tools E-mail accounts View or change existing directories or address
books Outlook Address Book Change…

--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
news
After reformatting the disk and reloading the software (XP professional
and
Outlook 2002), the address book and contacts folder did not work
correctly.
Everything else works fine even though the old data was restored to a
different drive than the original C drive. When I clicked the contacts
folder
in the personal folder list, everything was there, but I could not use
them
in the TO data field. After research here in the discussion group, I was
able
to connect to the address book. Now everything seems to work the right way
in
the address book, but when I click on the contact folder, I see no
contacts
at all - just the message "unable to display the folder". Help!

I am working within Outlook. I have two folder lists -Hotmail (my e-mail)
with its subfolders and Outlook Today Personal Folders with its subfolders.
Contacts is one of the subfolders in this latter list. Now I am really
confused. I followed the path below to Outlook Address Book change, but
there is nothing to change to. I removed the "contacts" that were connected
to the address book and went back out. Now it says there are no entries in
Outlook Address Book and when I click on the contacts folder in the Folder
list, no e-mail addresses show up either. It still says "unable to display".
Why are my e-mail addresses not showing up here as before? All my other
personal data shows up in the folder list just the same as before I
reformatted and reloaded everything. Obviously, my Outlook.pst file is out
there intact or all the other personal data would not be here. But why am I
not able to access the e-mail addresses in the subfolder contacts?

"Russ Valentine [MVP-Outlook]" wrote:

Vague post. "When I click on the contact folder" means what exactly? Where
are you doing this? I suspect you have an invalid reference to a Contacts
Folder in your address book view. Is that what you meant? If so, just remove
it he
Tools E-mail accounts View or change existing directories or address
books Outlook Address Book Change…

--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
news
After reformatting the disk and reloading the software (XP professional
and
Outlook 2002), the address book and contacts folder did not work
correctly.
Everything else works fine even though the old data was restored to a
different drive than the original C drive. When I clicked the contacts
folder
in the personal folder list, everything was there, but I could not use
them
in the TO data field. After research here in the discussion group, I was
able
to connect to the address book. Now everything seems to work the right way
in
the address book, but when I click on the contact folder, I see no
contacts
at all - just the message "unable to display the folder". Help!

Because you haven't configured the Outlook Address Book correctly. Your post
is far too vague for anyone to tell what you did let alone what you did
wrong. Just follow the well documented instructions:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
I am working within Outlook. I have two folder lists -Hotmail (my e-mail)
with its subfolders and Outlook Today Personal Folders with its
subfolders.
Contacts is one of the subfolders in this latter list. Now I am really
confused. I followed the path below to Outlook Address Book change, but
there is nothing to change to. I removed the "contacts" that were
connected
to the address book and went back out. Now it says there are no entries in
Outlook Address Book and when I click on the contacts folder in the Folder
list, no e-mail addresses show up either. It still says "unable to
display".
Why are my e-mail addresses not showing up here as before? All my other
personal data shows up in the folder list just the same as before I
reformatted and reloaded everything. Obviously, my Outlook.pst file is out
there intact or all the other personal data would not be here. But why am
I
not able to access the e-mail addresses in the subfolder contacts?

"Russ Valentine [MVP-Outlook]" wrote:

Vague post. "When I click on the contact folder" means what exactly?
Where
are you doing this? I suspect you have an invalid reference to a Contacts
Folder in your address book view. Is that what you meant? If so, just
remove
it he
Tools E-mail accounts View or change existing directories or address
books Outlook Address Book Change…

--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
news
After reformatting the disk and reloading the software (XP professional
and
Outlook 2002), the address book and contacts folder did not work
correctly.
Everything else works fine even though the old data was restored to a
different drive than the original C drive. When I clicked the contacts
folder
in the personal folder list, everything was there, but I could not use
them
in the TO data field. After research here in the discussion group, I
was
able
to connect to the address book. Now everything seems to work the right
way
in
the address book, but when I click on the contact folder, I see no
contacts
at all - just the message "unable to display the folder". Help!

Sorry you have been unable to understand my specific problem, but refering to
the article below, I think I can now explain it better. It is step 3 in that
article that is my problem. "Item 1. In the Folder list, select the Contact
folder." When I do this I get the message "unable to display the folder".
Therefore, I cannot double click on a contact, because they are not showing
up here. However the e-mail addresses do show up in the address book. How do
I get step 3 in this article to work right?

"Russ Valentine [MVP-Outlook]" wrote:

Because you haven't configured the Outlook Address Book correctly. Your post
is far too vague for anyone to tell what you did let alone what you did
wrong. Just follow the well documented instructions:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
I am working within Outlook. I have two folder lists -Hotmail (my e-mail)
with its subfolders and Outlook Today Personal Folders with its
subfolders.
Contacts is one of the subfolders in this latter list. Now I am really
confused. I followed the path below to Outlook Address Book change, but
there is nothing to change to. I removed the "contacts" that were
connected
to the address book and went back out. Now it says there are no entries in
Outlook Address Book and when I click on the contacts folder in the Folder
list, no e-mail addresses show up either. It still says "unable to
display".
Why are my e-mail addresses not showing up here as before? All my other
personal data shows up in the folder list just the same as before I
reformatted and reloaded everything. Obviously, my Outlook.pst file is out
there intact or all the other personal data would not be here. But why am
I
not able to access the e-mail addresses in the subfolder contacts?

"Russ Valentine [MVP-Outlook]" wrote:

Vague post. "When I click on the contact folder" means what exactly?
Where
are you doing this? I suspect you have an invalid reference to a Contacts
Folder in your address book view. Is that what you meant? If so, just
remove
it he
Tools E-mail accounts View or change existing directories or address
books Outlook Address Book Change…

--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
news After reformatting the disk and reloading the software (XP professional
and
Outlook 2002), the address book and contacts folder did not work
correctly.
Everything else works fine even though the old data was restored to a
different drive than the original C drive. When I clicked the contacts
folder
in the personal folder list, everything was there, but I could not use
them
in the TO data field. After research here in the discussion group, I
was
able
to connect to the address book. Now everything seems to work the right
way
in
the address book, but when I click on the contact folder, I see no
contacts
at all - just the message "unable to display the folder". Help!

Sounds like you aren't doing this the way you are supposed to. I don't see
any way you'd ever get that error messages in Folder List View. Convince me
you are using Folder List view. You access that view from the bottom of the
Nav Pane. Click on the icon that Says "Folder List"
If your email addresses are displaying in the address book view, what is the
problem?
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
Sorry you have been unable to understand my specific problem, but refering
to
the article below, I think I can now explain it better. It is step 3 in
that
article that is my problem. "Item 1. In the Folder list, select the
Contact
folder." When I do this I get the message "unable to display the folder".
Therefore, I cannot double click on a contact, because they are not
showing
up here. However the e-mail addresses do show up in the address book. How
do
I get step 3 in this article to work right?

"Russ Valentine [MVP-Outlook]" wrote:

Because you haven't configured the Outlook Address Book correctly. Your
post
is far too vague for anyone to tell what you did let alone what you did
wrong. Just follow the well documented instructions:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
I am working within Outlook. I have two folder lists -Hotmail (my
e-mail)
with its subfolders and Outlook Today Personal Folders with its
subfolders.
Contacts is one of the subfolders in this latter list. Now I am really
confused. I followed the path below to Outlook Address Book change,
but
there is nothing to change to. I removed the "contacts" that were
connected
to the address book and went back out. Now it says there are no entries
in
Outlook Address Book and when I click on the contacts folder in the
Folder
list, no e-mail addresses show up either. It still says "unable to
display".
Why are my e-mail addresses not showing up here as before? All my other
personal data shows up in the folder list just the same as before I
reformatted and reloaded everything. Obviously, my Outlook.pst file is
out
there intact or all the other personal data would not be here. But why
am
I
not able to access the e-mail addresses in the subfolder contacts?

"Russ Valentine [MVP-Outlook]" wrote:

Vague post. "When I click on the contact folder" means what exactly?
Where
are you doing this? I suspect you have an invalid reference to a
Contacts
Folder in your address book view. Is that what you meant? If so, just
remove
it he
Tools E-mail accounts View or change existing directories or
address
books Outlook Address Book Change…

--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
news After reformatting the disk and reloading the software (XP
professional
and
Outlook 2002), the address book and contacts folder did not work
correctly.
Everything else works fine even though the old data was restored to
a
different drive than the original C drive. When I clicked the
contacts
folder
in the personal folder list, everything was there, but I could not
use
them
in the TO data field. After research here in the discussion group, I
was
able
to connect to the address book. Now everything seems to work the
right
way
in
the address book, but when I click on the contact folder, I see no
contacts
at all - just the message "unable to display the folder". Help!

I cannot believe I am the only person on planet earth that has this issue. I
would like to have Outlook work the way it is supposed to for the ease,
convenience and efficiency. My address book is on the C drive and the .pst
file that holds the contacts folder is on the D drive. I don't know if that
is the reason direct access to the contacts folder is blocked or not. But
that is the only thing that changed when I reformatted and reinstalled. Maybe
it is time to get an Outlook programmer involved to locate the spot that
gives rise to this error message.

"Russ Valentine [MVP-Outlook]" wrote:

Sounds like you aren't doing this the way you are supposed to. I don't see
any way you'd ever get that error messages in Folder List View. Convince me
you are using Folder List view. You access that view from the bottom of the
Nav Pane. Click on the icon that Says "Folder List"
If your email addresses are displaying in the address book view, what is the
problem?
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
Sorry you have been unable to understand my specific problem, but refering
to
the article below, I think I can now explain it better. It is step 3 in
that
article that is my problem. "Item 1. In the Folder list, select the
Contact
folder." When I do this I get the message "unable to display the folder".
Therefore, I cannot double click on a contact, because they are not
showing
up here. However the e-mail addresses do show up in the address book. How
do
I get step 3 in this article to work right?

"Russ Valentine [MVP-Outlook]" wrote:

Because you haven't configured the Outlook Address Book correctly. Your
post
is far too vague for anyone to tell what you did let alone what you did
wrong. Just follow the well documented instructions:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
I am working within Outlook. I have two folder lists -Hotmail (my
e-mail)
with its subfolders and Outlook Today Personal Folders with its
subfolders.
Contacts is one of the subfolders in this latter list. Now I am really
confused. I followed the path below to Outlook Address Book change,
but
there is nothing to change to. I removed the "contacts" that were
connected
to the address book and went back out. Now it says there are no entries
in
Outlook Address Book and when I click on the contacts folder in the
Folder
list, no e-mail addresses show up either. It still says "unable to
display".
Why are my e-mail addresses not showing up here as before? All my other
personal data shows up in the folder list just the same as before I
reformatted and reloaded everything. Obviously, my Outlook.pst file is
out
there intact or all the other personal data would not be here. But why
am
I
not able to access the e-mail addresses in the subfolder contacts?

"Russ Valentine [MVP-Outlook]" wrote:

Vague post. "When I click on the contact folder" means what exactly?
Where
are you doing this? I suspect you have an invalid reference to a
Contacts
Folder in your address book view. Is that what you meant? If so, just
remove
it he
Tools E-mail accounts View or change existing directories or
address
books Outlook Address Book Change…

--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
news After reformatting the disk and reloading the software (XP
professional
and
Outlook 2002), the address book and contacts folder did not work
correctly.
Everything else works fine even though the old data was restored to
a
different drive than the original C drive. When I clicked the
contacts
folder
in the personal folder list, everything was there, but I could not
use
them
in the TO data field. After research here in the discussion group, I
was
able
to connect to the address book. Now everything seems to work the
right
way
in
the address book, but when I click on the contact folder, I see no
contacts
at all - just the message "unable to display the folder". Help!

Just to recap this:

You click on the contact folder in question and you encounter "Unable to
display the folder" message. If that's the case, your contacts are still
available. While never having found the cause to this issue - here is a way
to recover your contacts (there is a very remote chance that running ScanPST
may correct the problem but generally doesn't 99% of the time in this case).
Have seen this problem occur about a half a dozen times or so over the years
so also going to assume that the more important objective is getting your
data back versus what caused the problem.

#1 - If you contact folder is NOT your default contact folder then
a) create a new contact folder
b) right click on the contact folder causing the problem (ignore any
error message if one occurs) and COPY to the new contact folder - your
contacts should all be there
c) re-publish any custom forms as applicable
d) make sure you add the new contact folder to the OAB
e) once you've confirmed the contents of the new folder - delete the
old folder

#2 - If your contact folder IS the default contact folder the the process is
a bit more tedious since you cannot change/delete the original default
contact folder
a) create a new PST store and make it the default for your profile
(i.e. all new mail to be delivered to this new default)
b) for each of the primary default folders in the original PST
file - follow step b above so that you have all your data in the new PST
c) if you've created any additional folders etc - make sure you copy
them as well to the new location
d) publish any custom forms you may have to the new folders or
personal forms lib
e) once everything is copied from the original PST - close it so
it's removed from the folder list
*** when we did this - a new profile was not created however, you
may want to consider starting out with new profile and a new default PST
(Outlook Today Personal Folders) - then open the original
PST with the contact folder having the issue and follow the steps mentioned
above

The above process never failed to recover the contact data. Hopefully the
same will be true for you otherwise have nothing else to suggest.

Karl
__________________________________________________ _
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com






"jbl" wrote in message
...
I cannot believe I am the only person on planet earth that has this issue.
I
would like to have Outlook work the way it is supposed to for the ease,
convenience and efficiency. My address book is on the C drive and the .pst
file that holds the contacts folder is on the D drive. I don't know if
that
is the reason direct access to the contacts folder is blocked or not. But
that is the only thing that changed when I reformatted and reinstalled.
Maybe
it is time to get an Outlook programmer involved to locate the spot that
gives rise to this error message.

"Russ Valentine [MVP-Outlook]" wrote:

Sounds like you aren't doing this the way you are supposed to. I don't
see
any way you'd ever get that error messages in Folder List View. Convince
me
you are using Folder List view. You access that view from the bottom of
the
Nav Pane. Click on the icon that Says "Folder List"
If your email addresses are displaying in the address book view, what is
the
problem?
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
Sorry you have been unable to understand my specific problem, but
refering
to
the article below, I think I can now explain it better. It is step 3 in
that
article that is my problem. "Item 1. In the Folder list, select the
Contact
folder." When I do this I get the message "unable to display the
folder".
Therefore, I cannot double click on a contact, because they are not
showing
up here. However the e-mail addresses do show up in the address book.
How
do
I get step 3 in this article to work right?

"Russ Valentine [MVP-Outlook]" wrote:

Because you haven't configured the Outlook Address Book correctly.
Your
post
is far too vague for anyone to tell what you did let alone what you
did
wrong. Just follow the well documented instructions:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
I am working within Outlook. I have two folder lists -Hotmail (my
e-mail)
with its subfolders and Outlook Today Personal Folders with its
subfolders.
Contacts is one of the subfolders in this latter list. Now I am
really
confused. I followed the path below to Outlook Address Book
change,
but
there is nothing to change to. I removed the "contacts" that were
connected
to the address book and went back out. Now it says there are no
entries
in
Outlook Address Book and when I click on the contacts folder in the
Folder
list, no e-mail addresses show up either. It still says "unable to
display".
Why are my e-mail addresses not showing up here as before? All my
other
personal data shows up in the folder list just the same as before I
reformatted and reloaded everything. Obviously, my Outlook.pst file
is
out
there intact or all the other personal data would not be here. But
why
am
I
not able to access the e-mail addresses in the subfolder contacts?

"Russ Valentine [MVP-Outlook]" wrote:

Vague post. "When I click on the contact folder" means what
exactly?
Where
are you doing this? I suspect you have an invalid reference to a
Contacts
Folder in your address book view. Is that what you meant? If so,
just
remove
it he
Tools E-mail accounts View or change existing directories or
address
books Outlook Address Book Change.

--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
news After reformatting the disk and reloading the software (XP
professional
and
Outlook 2002), the address book and contacts folder did not work
correctly.
Everything else works fine even though the old data was restored
to
a
different drive than the original C drive. When I clicked the
contacts
folder
in the personal folder list, everything was there, but I could
not
use
them
in the TO data field. After research here in the discussion
group, I
was
able
to connect to the address book. Now everything seems to work the
right
way
in
the address book, but when I click on the contact folder, I see
no
contacts
at all - just the message "unable to display the folder". Help!

Makes no sense. There is no address book in Outlook so it is impossible for
you to have an address book in a location that is separate from your
Contacts Folder. They are the same thing! Clarify what your question is and
what you are trying to do. Are you are trying to get some third party
address book to use Outlook?
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
I cannot believe I am the only person on planet earth that has this issue.
I
would like to have Outlook work the way it is supposed to for the ease,
convenience and efficiency. My address book is on the C drive and the .pst
file that holds the contacts folder is on the D drive. I don't know if
that
is the reason direct access to the contacts folder is blocked or not. But
that is the only thing that changed when I reformatted and reinstalled.
Maybe
it is time to get an Outlook programmer involved to locate the spot that
gives rise to this error message.

"Russ Valentine [MVP-Outlook]" wrote:

Sounds like you aren't doing this the way you are supposed to. I don't
see
any way you'd ever get that error messages in Folder List View. Convince
me
you are using Folder List view. You access that view from the bottom of
the
Nav Pane. Click on the icon that Says "Folder List"
If your email addresses are displaying in the address book view, what is
the
problem?
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
Sorry you have been unable to understand my specific problem, but
refering
to
the article below, I think I can now explain it better. It is step 3 in
that
article that is my problem. "Item 1. In the Folder list, select the
Contact
folder." When I do this I get the message "unable to display the
folder".
Therefore, I cannot double click on a contact, because they are not
showing
up here. However the e-mail addresses do show up in the address book.
How
do
I get step 3 in this article to work right?

"Russ Valentine [MVP-Outlook]" wrote:

Because you haven't configured the Outlook Address Book correctly.
Your
post
is far too vague for anyone to tell what you did let alone what you
did
wrong. Just follow the well documented instructions:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
I am working within Outlook. I have two folder lists -Hotmail (my
e-mail)
with its subfolders and Outlook Today Personal Folders with its
subfolders.
Contacts is one of the subfolders in this latter list. Now I am
really
confused. I followed the path below to Outlook Address Book
change,
but
there is nothing to change to. I removed the "contacts" that were
connected
to the address book and went back out. Now it says there are no
entries
in
Outlook Address Book and when I click on the contacts folder in the
Folder
list, no e-mail addresses show up either. It still says "unable to
display".
Why are my e-mail addresses not showing up here as before? All my
other
personal data shows up in the folder list just the same as before I
reformatted and reloaded everything. Obviously, my Outlook.pst file
is
out
there intact or all the other personal data would not be here. But
why
am
I
not able to access the e-mail addresses in the subfolder contacts?

"Russ Valentine [MVP-Outlook]" wrote:

Vague post. "When I click on the contact folder" means what
exactly?
Where
are you doing this? I suspect you have an invalid reference to a
Contacts
Folder in your address book view. Is that what you meant? If so,
just
remove
it he
Tools E-mail accounts View or change existing directories or
address
books Outlook Address Book Change…

--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
news After reformatting the disk and reloading the software (XP
professional
and
Outlook 2002), the address book and contacts folder did not work
correctly.
Everything else works fine even though the old data was restored
to
a
different drive than the original C drive. When I clicked the
contacts
folder
in the personal folder list, everything was there, but I could
not
use
them
in the TO data field. After research here in the discussion
group, I
was
able
to connect to the address book. Now everything seems to work the
right
way
in
the address book, but when I click on the contact folder, I see
no
contacts
at all - just the message "unable to display the folder". Help!

Thank you Karl Timmermans for your input. Although I could not get my Outlook
to do things exactly according to your instructions, it did get my thinking
going in a different direction and I was able to solve the issue with your
help. In case others have this issue, I made a new contacts folder. Then
click on the address book icondoubleclick on each e-mail contact one at a
timefilecopy to foldernew contacts foldersave and close. It would not let
me copy all the contacts at once. Now everything works the way it is supposed
to work - the new contacts folder and all my contacts in it. I haven't tried
to delete the original contacts folder yet. Thanks again!

"Karl Timmermans" wrote:

Just to recap this:

You click on the contact folder in question and you encounter "Unable to
display the folder" message. If that's the case, your contacts are still
available. While never having found the cause to this issue - here is a way
to recover your contacts (there is a very remote chance that running ScanPST
may correct the problem but generally doesn't 99% of the time in this case).
Have seen this problem occur about a half a dozen times or so over the years
so also going to assume that the more important objective is getting your
data back versus what caused the problem.

#1 - If you contact folder is NOT your default contact folder then
a) create a new contact folder
b) right click on the contact folder causing the problem (ignore any
error message if one occurs) and COPY to the new contact folder - your
contacts should all be there
c) re-publish any custom forms as applicable
d) make sure you add the new contact folder to the OAB
e) once you've confirmed the contents of the new folder - delete the
old folder

#2 - If your contact folder IS the default contact folder the the process is
a bit more tedious since you cannot change/delete the original default
contact folder
a) create a new PST store and make it the default for your profile
(i.e. all new mail to be delivered to this new default)
b) for each of the primary default folders in the original PST
file - follow step b above so that you have all your data in the new PST
c) if you've created any additional folders etc - make sure you copy
them as well to the new location
d) publish any custom forms you may have to the new folders or
personal forms lib
e) once everything is copied from the original PST - close it so
it's removed from the folder list
*** when we did this - a new profile was not created however, you
may want to consider starting out with new profile and a new default PST
(Outlook Today Personal Folders) - then open the original
PST with the contact folder having the issue and follow the steps mentioned
above

The above process never failed to recover the contact data. Hopefully the
same will be true for you otherwise have nothing else to suggest.

Karl
__________________________________________________ _
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com






"jbl" wrote in message
...
I cannot believe I am the only person on planet earth that has this issue.
I
would like to have Outlook work the way it is supposed to for the ease,
convenience and efficiency. My address book is on the C drive and the .pst
file that holds the contacts folder is on the D drive. I don't know if
that
is the reason direct access to the contacts folder is blocked or not. But
that is the only thing that changed when I reformatted and reinstalled.
Maybe
it is time to get an Outlook programmer involved to locate the spot that
gives rise to this error message.

"Russ Valentine [MVP-Outlook]" wrote:

Sounds like you aren't doing this the way you are supposed to. I don't
see
any way you'd ever get that error messages in Folder List View. Convince
me
you are using Folder List view. You access that view from the bottom of
the
Nav Pane. Click on the icon that Says "Folder List"
If your email addresses are displaying in the address book view, what is
the
problem?
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
Sorry you have been unable to understand my specific problem, but
refering
to
the article below, I think I can now explain it better. It is step 3 in
that
article that is my problem. "Item 1. In the Folder list, select the
Contact
folder." When I do this I get the message "unable to display the
folder".
Therefore, I cannot double click on a contact, because they are not
showing
up here. However the e-mail addresses do show up in the address book.
How
do
I get step 3 in this article to work right?

"Russ Valentine [MVP-Outlook]" wrote:

Because you haven't configured the Outlook Address Book correctly.
Your
post
is far too vague for anyone to tell what you did let alone what you
did
wrong. Just follow the well documented instructions:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
...
I am working within Outlook. I have two folder lists -Hotmail (my
e-mail)
with its subfolders and Outlook Today Personal Folders with its
subfolders.
Contacts is one of the subfolders in this latter list. Now I am
really
confused. I followed the path below to Outlook Address Book
change,
but
there is nothing to change to. I removed the "contacts" that were
connected
to the address book and went back out. Now it says there are no
entries
in
Outlook Address Book and when I click on the contacts folder in the
Folder
list, no e-mail addresses show up either. It still says "unable to
display".
Why are my e-mail addresses not showing up here as before? All my
other
personal data shows up in the folder list just the same as before I
reformatted and reloaded everything. Obviously, my Outlook.pst file
is
out
there intact or all the other personal data would not be here. But
why
am
I
not able to access the e-mail addresses in the subfolder contacts?

"Russ Valentine [MVP-Outlook]" wrote:

Vague post. "When I click on the contact folder" means what
exactly?
Where
are you doing this? I suspect you have an invalid reference to a
Contacts
Folder in your address book view. Is that what you meant? If so,
just
remove
it he
Tools E-mail accounts View or change existing directories or
address
books Outlook Address Book Change.

--
Russ Valentine
[MVP-Outlook]
"jbl" wrote in message
news After reformatting the disk and reloading the software (XP
professional
and
Outlook 2002), the address book and contacts folder did not work
correctly.
Everything else works fine even though the old data was restored
to
a
different drive than the original C drive. When I clicked the
contacts
folder
in the personal folder list, everything was there, but I could
not
use
them
in the TO data field. After research here in the discussion
group, I
was
able
to connect to the address book. Now everything seems to work the
right
way
in
the address book, but when I click on the contact folder, I see
no
contacts
at all - just the message "unable to display the folder". Help!