We have various shared mailboxes and public folders that we use to track
issues and processes electronically. As there are hundreds of users in the
company, providing documentation and training for using these resources in
Outlook is an ongoing need. Some users might not use the mailboxes or
folders for a long time after receiving training, so they forget how to get
started.

We have documentation, but you know how it can be to get people to use it.
What we have seen is that most users get as far as finding the folder or
mailbox and opening it, but get stuck at that point. Some will ask for
help, others will sit and spin their wheels for hours before asking or give
up. On top of that, we have a lot of mobile users who work after hours
while on the road.

What I would like to do is something that I see in many online forums, which
is to have a "sticky" posting that stays at the top of the message list
(when sorted by Received). This would be a README that stands out for the
new/casual user and contains information on how to use the public folder or
mailbox.

Since the received field is read-only, I don't know of a reliable way to
keep a post or message at the top of the list in the default view. I'd
appreciate any ideas on how to accomplish this.

Thanks,

Bill Le May