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#1
April 18th 11, 04:38 AM
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Ticketing system for Outlook
Hi everyone,
Do anyone have any good open source add-in allowing a ticketing system to be implemented into Outlook? My work requires me to track outlook emails. I like to have a ticketing system allowing me to do some analytics such as tracking the amount of time I have spent...the type of issues and frequency...who in my team is handling it...it will be valuable to our team. I have googled around, most of the available listings require payment. I have some knowledge of VBA, so I don't mind having to tweak the add-in myself. Any bump in the right direction is much appreciated. 
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