Hi,
A customer is experiencing the follow issue: We have an outlook addin. When
opening a certain .msg, Outlook will hang. On 're-launch' of Outlook, and
choosing [YES] to disable our addin, this .msg file is opened without issue.

I am trying to work with our developers, but wanted to throw this scenario
out here just in case there is something obvious. I know that the short term
solution (to re-enable out addin) is to delete the resiliency key, but am
banging my head trying to find the root cause of the hanging. I.e. is there
any extra logging, channels for investigation i can pursue? I've tried
regmon, and process-explorer, and netiher seem to have too much 'obvious'
information...

Any words of wisdom appreciated....

Thanks
Andy

Deleting the resiliency key is not a good idea at all. It re-enables all
disabled addins, not just your own. If the user doesn't want all disabled
addins enabled or any cause problems it's your fault then.

Is this a MSG file in the file system? Try to find out what's odd about the
MSG file and why your addin reacts badly to it. Make sure to handle all
errors and write any errors you detect to an error log file. If necessary
use the debugger when opening that MSG to see what's happening.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Andy" wrote in message
...
Hi,
A customer is experiencing the follow issue: We have an outlook addin.
When
opening a certain .msg, Outlook will hang. On 're-launch' of Outlook, and
choosing [YES] to disable our addin, this .msg file is opened without
issue.

I am trying to work with our developers, but wanted to throw this scenario
out here just in case there is something obvious. I know that the short
term
solution (to re-enable out addin) is to delete the resiliency key, but am
banging my head trying to find the root cause of the hanging. I.e. is
there
any extra logging, channels for investigation i can pursue? I've tried
regmon, and process-explorer, and netiher seem to have too much 'obvious'
information...

Any words of wisdom appreciated....

Thanks
Andy