I use Outlook 2002 on XP Home. I added the Add-In "Click-2-Call" from
Vonage. It work great except that I keep getting the error message "
Microsoft Outlook has encountered a problem and needs to close. We are
sorry etc, etc. How do I correct this problem? Vonage says I need to
uninstall and reinstall Outlook. I have the Office Suite and I'm not sure I
want do that. I don't think I can uninstall just Outlook without unistall
the rest of the suite (Excell, Word, etc.). Any suggestions?

--
Roger

did you try detect and repair? (it has the same effect as
uninstall/reinstall but is faster)

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"RogerW" wrote in message
...
I use Outlook 2002 on XP Home. I added the Add-In "Click-2-Call" from
Vonage. It work great except that I keep getting the error message "
Microsoft Outlook has encountered a problem and needs to close. We are
sorry etc, etc. How do I correct this problem? Vonage says I need to
uninstall and reinstall Outlook. I have the Office Suite and I'm not sure
I
want do that. I don't think I can uninstall just Outlook without unistall
the rest of the suite (Excell, Word, etc.). Any suggestions?

--
Roger

Yes I tried the Detect & Repair. I also uninstalled Office XP and
reinstalled. I still have the problem. Seems I have some registry problems.
Vonage suggests that I buy a Registry fix program. I have Norton
SystemWorks 2003 and it shows registry errors but it won't fix them. What do
you think?
--
Roger


"Diane Poremsky [MVP]" wrote:

did you try detect and repair? (it has the same effect as
uninstall/reinstall but is faster)

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"RogerW" wrote in message
...
I use Outlook 2002 on XP Home. I added the Add-In "Click-2-Call" from
Vonage. It work great except that I keep getting the error message "
Microsoft Outlook has encountered a problem and needs to close. We are
sorry etc, etc. How do I correct this problem? Vonage says I need to
uninstall and reinstall Outlook. I have the Office Suite and I'm not sure
I
want do that. I don't think I can uninstall just Outlook without unistall
the rest of the suite (Excell, Word, etc.). Any suggestions?

--
Roger