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#1
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Our company, 750+ users, are new to Outlook and VERY frustrated especially
with the tracking options and appointments. I've searched to get some explanation as to what each of these features mean under this dialog box such as "process requests and responses upon arrival" - what type of requests, what type of responses? Message, appointments, tasks. What?? Process receipts upon arrival - what receipts; mail, appointment? Clarification would be wonderful. The tracking options feature only seems to frustrate senders of messages since it only works if the message receipient has enabled their account to respond. Is this correct? -- Snookie |
#2
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new to Outlook....
what did you have before. I have some experience with helping people train staff after migrating and could have a few clues to help you with their frustrations. Judy Gleeson MVP Outlook Outlook trainer and author of Productiv_IT with Outlook www.acorntraining.com.au Canberra, Australia "I not only use all the brains I have, but all I can borrow." (Woodrow Wilson) "Snookie1950" wrote in message ... Our company, 750+ users, are new to Outlook and VERY frustrated especially with the tracking options and appointments. I've searched to get some explanation as to what each of these features mean under this dialog box such as "process requests and responses upon arrival" - what type of requests, what type of responses? Message, appointments, tasks. What?? Process receipts upon arrival - what receipts; mail, appointment? Clarification would be wonderful. The tracking options feature only seems to frustrate senders of messages since it only works if the message receipient has enabled their account to respond. Is this correct? -- Snookie |
#3
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Hi Judy,
We used GroupWise for 7 years - last version of 6.5 Any help would be appreciated! -- Snookie "Judy Gleeson (MVP Outlook)" wrote: new to Outlook.... what did you have before. I have some experience with helping people train staff after migrating and could have a few clues to help you with their frustrations. Judy Gleeson MVP Outlook Outlook trainer and author of Productiv_IT with Outlook www.acorntraining.com.au Canberra, Australia "I not only use all the brains I have, but all I can borrow." (Woodrow Wilson) "Snookie1950" wrote in message ... Our company, 750+ users, are new to Outlook and VERY frustrated especially with the tracking options and appointments. I've searched to get some explanation as to what each of these features mean under this dialog box such as "process requests and responses upon arrival" - what type of requests, what type of responses? Message, appointments, tasks. What?? Process receipts upon arrival - what receipts; mail, appointment? Clarification would be wonderful. The tracking options feature only seems to frustrate senders of messages since it only works if the message receipient has enabled their account to respond. Is this correct? -- Snookie |
#4
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GroupWise provided users with a lot of information about internal
recipients' behaviour - they could see by looking at the email in their Inbox whether it had been read yet. The icon changed to show status. This is not possible so easily in Outlook - they are required to set a Read or Delivery Receipt and yes, the recipient can then decide whether they send one back or not. Receipts are Read and Delivery Receipts. Show them how to convert an email to a Task in Outlook as many would have used that function in GroupWise - Right mouse drag email to Tasks folder and select Move here as Task with Attachment. Tell them to right mouse click everywhere! And also to drag and drop. Show them that presence is available for Contacts by Right clicking email addresses in open emails. Outlook has so many more functions that GroupWise - get them positive about it and they'll stop whining about what works differently! I hope this helps you at least a little bit! Judy Gleeson MVP Outlook Outlook trainer and author of Productiv_IT with Outlook www.acorntraining.com.au Canberra, Australia Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it. Samuel Johnson (1709 - 1784), quoted in Boswell's Life of Johnson "Snookie1950" wrote in message ... Hi Judy, We used GroupWise for 7 years - last version of 6.5 Any help would be appreciated! -- Snookie "Judy Gleeson (MVP Outlook)" wrote: new to Outlook.... what did you have before. I have some experience with helping people train staff after migrating and could have a few clues to help you with their frustrations. Judy Gleeson MVP Outlook Outlook trainer and author of Productiv_IT with Outlook www.acorntraining.com.au Canberra, Australia "I not only use all the brains I have, but all I can borrow." (Woodrow Wilson) "Snookie1950" wrote in message ... Our company, 750+ users, are new to Outlook and VERY frustrated especially with the tracking options and appointments. I've searched to get some explanation as to what each of these features mean under this dialog box such as "process requests and responses upon arrival" - what type of requests, what type of responses? Message, appointments, tasks. What?? Process receipts upon arrival - what receipts; mail, appointment? Clarification would be wonderful. The tracking options feature only seems to frustrate senders of messages since it only works if the message receipient has enabled their account to respond. Is this correct? -- Snookie |
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