I have a user who manages calendars for her entire department of 6 people.
We're using Office 2007 SP1 in an Exchange 2007 environment. Oddly, she is
the only user reporting this type of crash - although we have other users who
manage multiple calendars, although normally only one or two at a time.

Examining the event logs, I see Event 7001's being generated in the Office
Sessions Event log. The information in this log is:

"ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted
15741 seconds with 2520 seconds of active time. This session ended with a
crash"

The Office Diagnostics log insists there is nothing causing an error.

The Application Event Log shows event 1000 with the same information as the
event 7001 above.

Every now and then, there is an event 5000 with the information:

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

We've given this user a new computer with a fresh installation of Office
2007, and rebuilt her profile. This afternoon we tried the /cleanviews trick
mentioned in other threads.

She seems to be getting a lot of Event 25's as well - "cannot update public
free/busy data" which is weird since we are a total Exchange 2007/Outlook
2007 shop.

Any clues? Anyone?

What exactly is she doing when this occurs?

Does accessing the other calendars for any reason cause the crash or only for some functions?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, jedrich asked:

| I have a user who manages calendars for her entire department of 6
| people. We're using Office 2007 SP1 in an Exchange 2007 environment.
| Oddly, she is the only user reporting this type of crash - although
| we have other users who manage multiple calendars, although normally
| only one or two at a time.
|
| Examining the event logs, I see Event 7001's being generated in the
| Office Sessions Event log. The information in this log is:
|
| "ID: 6, Application Name: Microsoft Office Outlook, Application
| Version:
| 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
| session lasted 15741 seconds with 2520 seconds of active time. This
| session ended with a crash"
|
| The Office Diagnostics log insists there is nothing causing an error.
|
| The Application Event Log shows event 1000 with the same information
| as the event 7001 above.
|
| Every now and then, there is an event 5000 with the information:
|
| EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
| ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL,
| P10 NIL.
|
| We've given this user a new computer with a fresh installation of
| Office 2007, and rebuilt her profile. This afternoon we tried the
| /cleanviews trick mentioned in other threads.
|
| She seems to be getting a lot of Event 25's as well - "cannot update
| public free/busy data" which is weird since we are a total Exchange
| 2007/Outlook 2007 shop.
|
| Any clues? Anyone?

She states that she attempts to click out of one of her open calendars to
another calendar, or back to her inbox when the application hangs and/or
closes. I've tried to get this error to occur whle I'm standing over her
shoulder watching her, but of course that never happens.

"Milly Staples [MVP - Outlook]" wrote:

What exactly is she doing when this occurs?

Does accessing the other calendars for any reason cause the crash or only for some functions?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, jedrich asked:

| I have a user who manages calendars for her entire department of 6
| people. We're using Office 2007 SP1 in an Exchange 2007 environment.
| Oddly, she is the only user reporting this type of crash - although
| we have other users who manage multiple calendars, although normally
| only one or two at a time.
|
| Examining the event logs, I see Event 7001's being generated in the
| Office Sessions Event log. The information in this log is:
|
| "ID: 6, Application Name: Microsoft Office Outlook, Application
| Version:
| 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
| session lasted 15741 seconds with 2520 seconds of active time. This
| session ended with a crash"
|
| The Office Diagnostics log insists there is nothing causing an error.
|
| The Application Event Log shows event 1000 with the same information
| as the event 7001 above.
|
| Every now and then, there is an event 5000 with the information:
|
| EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
| ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL,
| P10 NIL.
|
| We've given this user a new computer with a fresh installation of
| Office 2007, and rebuilt her profile. This afternoon we tried the
| /cleanviews trick mentioned in other threads.
|
| She seems to be getting a lot of Event 25's as well - "cannot update
| public free/busy data" which is weird since we are a total Exchange
| 2007/Outlook 2007 shop.
|
| Any clues? Anyone?

Try reopening outlook using the /cleanviews switch. I've had issues similar
to hers and I'm pretty sure it was a view as it only happens when I use the
one that is for 'this folder only' - it's not removed when you switch
folders.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"jedrich" wrote in message
...
She states that she attempts to click out of one of her open calendars to
another calendar, or back to her inbox when the application hangs and/or
closes. I've tried to get this error to occur whle I'm standing over her
shoulder watching her, but of course that never happens.

"Milly Staples [MVP - Outlook]" wrote:

What exactly is she doing when this occurs?

Does accessing the other calendars for any reason cause the crash or only
for some functions?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, jedrich asked:

| I have a user who manages calendars for her entire department of 6
| people. We're using Office 2007 SP1 in an Exchange 2007 environment.
| Oddly, she is the only user reporting this type of crash - although
| we have other users who manage multiple calendars, although normally
| only one or two at a time.
|
| Examining the event logs, I see Event 7001's being generated in the
| Office Sessions Event log. The information in this log is:
|
| "ID: 6, Application Name: Microsoft Office Outlook, Application
| Version:
| 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
| session lasted 15741 seconds with 2520 seconds of active time. This
| session ended with a crash"
|
| The Office Diagnostics log insists there is nothing causing an error.
|
| The Application Event Log shows event 1000 with the same information
| as the event 7001 above.
|
| Every now and then, there is an event 5000 with the information:
|
| EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
| ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL,
| P10 NIL.
|
| We've given this user a new computer with a fresh installation of
| Office 2007, and rebuilt her profile. This afternoon we tried the
| /cleanviews trick mentioned in other threads.
|
| She seems to be getting a lot of Event 25's as well - "cannot update
| public free/busy data" which is weird since we are a total Exchange
| 2007/Outlook 2007 shop.
|
| Any clues? Anyone?

I setup a batch file on her desktop so she can open Outlook with that switch
- she's not reported a problem thus far today (30 minutes into the day of
course). Should she always open her Outlook with the /cleanviews switch?

Jim

"Diane Poremsky [MVP]" wrote:

Try reopening outlook using the /cleanviews switch. I've had issues similar
to hers and I'm pretty sure it was a view as it only happens when I use the
one that is for 'this folder only' - it's not removed when you switch
folders.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"jedrich" wrote in message
...
She states that she attempts to click out of one of her open calendars to
another calendar, or back to her inbox when the application hangs and/or
closes. I've tried to get this error to occur whle I'm standing over her
shoulder watching her, but of course that never happens.

"Milly Staples [MVP - Outlook]" wrote:

What exactly is she doing when this occurs?

Does accessing the other calendars for any reason cause the crash or only
for some functions?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, jedrich asked:

| I have a user who manages calendars for her entire department of 6
| people. We're using Office 2007 SP1 in an Exchange 2007 environment.
| Oddly, she is the only user reporting this type of crash - although
| we have other users who manage multiple calendars, although normally
| only one or two at a time.
|
| Examining the event logs, I see Event 7001's being generated in the
| Office Sessions Event log. The information in this log is:
|
| "ID: 6, Application Name: Microsoft Office Outlook, Application
| Version:
| 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
| session lasted 15741 seconds with 2520 seconds of active time. This
| session ended with a crash"
|
| The Office Diagnostics log insists there is nothing causing an error.
|
| The Application Event Log shows event 1000 with the same information
| as the event 7001 above.
|
| Every now and then, there is an event 5000 with the information:
|
| EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
| ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL,
| P10 NIL.
|
| We've given this user a new computer with a fresh installation of
| Office 2007, and rebuilt her profile. This afternoon we tried the
| /cleanviews trick mentioned in other threads.
|
| She seems to be getting a lot of Event 25's as well - "cannot update
| public free/busy data" which is weird since we are a total Exchange
| 2007/Outlook 2007 shop.
|
| Any clues? Anyone?

no, once should be enough over the short term, but she may need to do it
every few months.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"jedrich" wrote in message
...
I setup a batch file on her desktop so she can open Outlook with that
switch
- she's not reported a problem thus far today (30 minutes into the day of
course). Should she always open her Outlook with the /cleanviews switch?

Jim

"Diane Poremsky [MVP]" wrote:

Try reopening outlook using the /cleanviews switch. I've had issues
similar
to hers and I'm pretty sure it was a view as it only happens when I use
the
one that is for 'this folder only' - it's not removed when you switch
folders.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your
newsreader to msnews.microsoft.com.


"jedrich" wrote in message
...
She states that she attempts to click out of one of her open calendars
to
another calendar, or back to her inbox when the application hangs
and/or
closes. I've tried to get this error to occur whle I'm standing over
her
shoulder watching her, but of course that never happens.

"Milly Staples [MVP - Outlook]" wrote:

What exactly is she doing when this occurs?

Does accessing the other calendars for any reason cause the crash or
only
for some functions?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, jedrich asked:

| I have a user who manages calendars for her entire department of 6
| people. We're using Office 2007 SP1 in an Exchange 2007 environment.
| Oddly, she is the only user reporting this type of crash - although
| we have other users who manage multiple calendars, although normally
| only one or two at a time.
|
| Examining the event logs, I see Event 7001's being generated in the
| Office Sessions Event log. The information in this log is:
|
| "ID: 6, Application Name: Microsoft Office Outlook, Application
| Version:
| 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
| session lasted 15741 seconds with 2520 seconds of active time. This
| session ended with a crash"
|
| The Office Diagnostics log insists there is nothing causing an
error.
|
| The Application Event Log shows event 1000 with the same information
| as the event 7001 above.
|
| Every now and then, there is an event 5000 with the information:
|
| EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
| ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL,
| P10 NIL.
|
| We've given this user a new computer with a fresh installation of
| Office 2007, and rebuilt her profile. This afternoon we tried the
| /cleanviews trick mentioned in other threads.
|
| She seems to be getting a lot of Event 25's as well - "cannot update
| public free/busy data" which is weird since we are a total Exchange
| 2007/Outlook 2007 shop.
|
| Any clues? Anyone?

User just called me - and said that she just had another crash. Same symptoms
- same error codes. This time, she was in her sent items, searching for a
message.

Saw something somewhere about using mdbvu to clear corrupted views? I did go
look at her views with MDBVU, she has several with no name/description or
apparent content. Can't find an article with a step-by-step, so a bit
hesitant to poke around in there any further.




"Diane Poremsky [MVP]" wrote:

no, once should be enough over the short term, but she may need to do it
every few months.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"jedrich" wrote in message
...
I setup a batch file on her desktop so she can open Outlook with that
switch
- she's not reported a problem thus far today (30 minutes into the day of
course). Should she always open her Outlook with the /cleanviews switch?

Jim

"Diane Poremsky [MVP]" wrote:

Try reopening outlook using the /cleanviews switch. I've had issues
similar
to hers and I'm pretty sure it was a view as it only happens when I use
the
one that is for 'this folder only' - it's not removed when you switch
folders.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your
newsreader to msnews.microsoft.com.


"jedrich" wrote in message
...
She states that she attempts to click out of one of her open calendars
to
another calendar, or back to her inbox when the application hangs
and/or
closes. I've tried to get this error to occur whle I'm standing over
her
shoulder watching her, but of course that never happens.

"Milly Staples [MVP - Outlook]" wrote:

What exactly is she doing when this occurs?

Does accessing the other calendars for any reason cause the crash or
only
for some functions?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, jedrich asked:

| I have a user who manages calendars for her entire department of 6
| people. We're using Office 2007 SP1 in an Exchange 2007 environment.
| Oddly, she is the only user reporting this type of crash - although
| we have other users who manage multiple calendars, although normally
| only one or two at a time.
|
| Examining the event logs, I see Event 7001's being generated in the
| Office Sessions Event log. The information in this log is:
|
| "ID: 6, Application Name: Microsoft Office Outlook, Application
| Version:
| 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
| session lasted 15741 seconds with 2520 seconds of active time. This
| session ended with a crash"
|
| The Office Diagnostics log insists there is nothing causing an
error.
|
| The Application Event Log shows event 1000 with the same information
| as the event 7001 above.
|
| Every now and then, there is an event 5000 with the information:
|
| EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
| ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL,
| P10 NIL.
|
| We've given this user a new computer with a fresh installation of
| Office 2007, and rebuilt her profile. This afternoon we tried the
| /cleanviews trick mentioned in other threads.
|
| She seems to be getting a lot of Event 25's as well - "cannot update
| public free/busy data" which is weird since we are a total Exchange
| 2007/Outlook 2007 shop.
|
| Any clues? Anyone?

you can either use mdbvue or outlook spy.

Basic instructions for using outlook spy to delete items are at
http://www.outlook-tips.net/howto/delete_rr.htm

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point your
newsreader to msnews.microsoft.com.


"jedrich" wrote in message
...
User just called me - and said that she just had another crash. Same
symptoms
- same error codes. This time, she was in her sent items, searching for a
message.

Saw something somewhere about using mdbvu to clear corrupted views? I did
go
look at her views with MDBVU, she has several with no name/description or
apparent content. Can't find an article with a step-by-step, so a bit
hesitant to poke around in there any further.




"Diane Poremsky [MVP]" wrote:

no, once should be enough over the short term, but she may need to do it
every few months.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your
newsreader to msnews.microsoft.com.


"jedrich" wrote in message
...
I setup a batch file on her desktop so she can open Outlook with that
switch
- she's not reported a problem thus far today (30 minutes into the day
of
course). Should she always open her Outlook with the /cleanviews
switch?

Jim

"Diane Poremsky [MVP]" wrote:

Try reopening outlook using the /cleanviews switch. I've had issues
similar
to hers and I'm pretty sure it was a view as it only happens when I
use
the
one that is for 'this folder only' - it's not removed when you switch
folders.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:


EMO - a weekly newsletter about Outlook and Exchange:


You can access this newsgroup by visiting
http://www.microsoft.com/office/comm...s/default.mspx or point
your
newsreader to msnews.microsoft.com.


"jedrich" wrote in message
...
She states that she attempts to click out of one of her open
calendars
to
another calendar, or back to her inbox when the application hangs
and/or
closes. I've tried to get this error to occur whle I'm standing
over
her
shoulder watching her, but of course that never happens.

"Milly Staples [MVP - Outlook]" wrote:

What exactly is she doing when this occurs?

Does accessing the other calendars for any reason cause the crash
or
only
for some functions?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, jedrich asked:

| I have a user who manages calendars for her entire department of
6
| people. We're using Office 2007 SP1 in an Exchange 2007
environment.
| Oddly, she is the only user reporting this type of crash -
although
| we have other users who manage multiple calendars, although
normally
| only one or two at a time.
|
| Examining the event logs, I see Event 7001's being generated in
the
| Office Sessions Event log. The information in this log is:
|
| "ID: 6, Application Name: Microsoft Office Outlook, Application
| Version:
| 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
| session lasted 15741 seconds with 2520 seconds of active time.
This
| session ended with a crash"
|
| The Office Diagnostics log insists there is nothing causing an
error.
|
| The Application Event Log shows event 1000 with the same
information
| as the event 7001 above.
|
| Every now and then, there is an event 5000 with the information:
|
| EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000,
P3
| ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9
NIL,
| P10 NIL.
|
| We've given this user a new computer with a fresh installation of
| Office 2007, and rebuilt her profile. This afternoon we tried the
| /cleanviews trick mentioned in other threads.
|
| She seems to be getting a lot of Event 25's as well - "cannot
update
| public free/busy data" which is weird since we are a total
Exchange
| 2007/Outlook 2007 shop.
|
| Any clues? Anyone?

I have users with the same issue (since we first started using Office 2007)
and am surprised that there hasn't been a fix released yet. This problem is
very frustrating because of its’ sporadic nature.

Today I started having this issue and was bound and determined to fix it
without running /cleanview (because that isn’t a fix it’s a band-aid). I
think I have discovered the root cause of the issue.

Here is what happened today:

I opened Outlook and clicked to the calendar. There were two calendars open
in side by side view. I wanted to get rid of one of them so I unchecked the
box – Outlook crashed. I did this 3 more times with Outlook crashing each
time.

On the fourth try, I right clicked the first calendar to try “view in
overlay mode�, that option wasn’t available only “View in side by side mode�
was available. So it was clear that Outlook thought the view was set to
overlay when in actuality the view was side by side. So I clicked “View in
side by side mode�. The view didn’t change, but “view in overlay mode� was
now available, and when I clicked that, the view changed.

I then was able to get rid of the calendars without Outlook crashing. So,
it looks like this is happening because Outlook is confused about which view
it is showing.

Please fix this in the code!!!


"jedrich" wrote:

I have a user who manages calendars for her entire department of 6 people.
We're using Office 2007 SP1 in an Exchange 2007 environment. Oddly, she is
the only user reporting this type of crash - although we have other users who
manage multiple calendars, although normally only one or two at a time.

Examining the event logs, I see Event 7001's being generated in the Office
Sessions Event log. The information in this log is:

"ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted
15741 seconds with 2520 seconds of active time. This session ended with a
crash"

The Office Diagnostics log insists there is nothing causing an error.

The Application Event Log shows event 1000 with the same information as the
event 7001 above.

Every now and then, there is an event 5000 with the information:

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

We've given this user a new computer with a fresh installation of Office
2007, and rebuilt her profile. This afternoon we tried the /cleanviews trick
mentioned in other threads.

She seems to be getting a lot of Event 25's as well - "cannot update public
free/busy data" which is weird since we are a total Exchange 2007/Outlook
2007 shop.

Any clues? Anyone?

"Tyler" wrote in message
...

Please fix this in the code!!!

If you want Microsoft to be aware of the issue, you must open an incident by
contacting them directly. Reporting something in these newsgroups doesn't
help with that.
--
Brian Tillman [MVP-Outlook]