I have unistalled AVG using their removal tool as i did not unistal fully.
Changed my mind and installed the Microsoft Security Essentials, which has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

"Mark" wrote:

ok, thank you - i will reinstall tonight. I have been recomended another
virus checker called
comodo and might give that a try instead.


"PA Bear [MS MVP]" wrote:

Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1] This
time select the CUSTOM install option and do NOT install (i.e., uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any of
the email scanning components.

• Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or Avira AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text body)

AVG is configured to set to scan incoming emails only - i have also tried
turning this off and resending the message, but i makes no difference as
the
message still does not arrive (with a word file attachement and a web link
in the message body)?

I dont think the pdf file is a problem as i can send and recieve these. It
seesm to be with word file attachements and web links with the message
body.
Thus if i attach a pdf file with this combination it never arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web site
hyperlink) and the same link in the message body of an email. The word
file
is my CV and the link relates to my web site where examples of my work
can
be found (i.e nothing dodgy, im just looking for a new job). The word
document has also been converted as pdf with the web site link. Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not recieved
and
does not show up on the virgin server? I have sent this to my self to
proove
this. If i re-send the message without the word document, with the
hyperlink
removed from the message body and only the pdf attached, it works fine?

I have enabled pop3 on the virgin server, used the recent virgin message
fix
tool and un-checked "do not allow attachements" within oultook and still
it
wont send the discussed message?

Please can you help me to fix this as i really need to send out my CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

Thank you,

.

.

In no certain order...

1. Does a copy of the sent message show up in Sent Items folder?

2. Is the message found in your Virgin.net webmail inbox?

3. If you send the same PDF file as an attachment from your webmail page,
does the message & attachment show up in either inbox?

4. If you do not convert the Word document to a PDF file and attach the DOC
file to an email, does the message arrive in either inbox?

5. Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

6. Why hasn't WinXP SP3 been installed yet?

[Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will not work, and Windows Update
website will not be accessible until SP3 is installed.]


Mark wrote:
I have unistalled AVG using their removal tool as i did not unistal fully.
Changed my mind and installed the Microsoft Security Essentials, which has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

ok, thank you - i will reinstall tonight. I have been recomended another
virus checker called
comodo and might give that a try instead.

"PA Bear [MS MVP]" wrote:
Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1]
This
time select the CUSTOM install option and do NOT install (i.e., uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any
of the email scanning components.

• Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or Avira
AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text body)

AVG is configured to set to scan incoming emails only - i have also
tried
turning this off and resending the message, but i makes no difference
as
the
message still does not arrive (with a word file attachement and a web
link in the message body)?

I dont think the pdf file is a problem as i can send and recieve these.
It seesm to be with word file attachements and web links with the
message
body.
Thus if i attach a pdf file with this combination it never arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web site
hyperlink) and the same link in the message body of an email. The
word
file
is my CV and the link relates to my web site where examples of my
work
can
be found (i.e nothing dodgy, im just looking for a new job). The word
document has also been converted as pdf with the web site link. Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not
recieved and
does not show up on the virgin server? I have sent this to my self to
proove
this. If i re-send the message without the word document, with the
hyperlink
removed from the message body and only the pdf attached, it works
fine?

I have enabled pop3 on the virgin server, used the recent virgin
message fix
tool and un-checked "do not allow attachements" within oultook and
still it
wont send the discussed message?

Please can you help me to fix this as i really need to send out my CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

thank you - please find below the answers:

1. Yes

2. No

3 + 4a. Separate messages with no message text, from virgin webmail:

Word - yes to both
PDF - yes to both

3 + 4b. Separate messages with message text + web link, from virgin webmail:

Word - yes to both
PDF - yes to both

3 + 4c. 1 message with message text + web link, from virgin webmail:

Word + pdf in same message- yes to both

5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
purchsed later and all removed will norton tool after subscription ended.
Reformated since to windows only (i.e no extra software as included with
packard bell pc).

6. I havent had time to do a back up first and not prepared to risk
installing SP3 until i do so (was going to do it over Christmas 2009). Only
have a CDR drive to back up 11gb and just dont have the time at the minute.
Not intending on purchasing a external drive.

I spent 2hrs with virgin yesterday using their on line chat who accesed my
pc. They could not fix it and said they would come back with a solution,
which they havent as yet.

But after answering your questions i have decided to send the intended
message again from outlook - send, goes into sent folder but does not arrive
in my inbox or at virgin. I think by the sound of things it must be to do
with outlook on my pc?

Hopefully this will shed a bit of light onto this strange problem?


"PA Bear [MS MVP]" wrote:

In no certain order...

1. Does a copy of the sent message show up in Sent Items folder?

2. Is the message found in your Virgin.net webmail inbox?

3. If you send the same PDF file as an attachment from your webmail page,
does the message & attachment show up in either inbox?

4. If you do not convert the Word document to a PDF file and attach the DOC
file to an email, does the message arrive in either inbox?

5. Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

6. Why hasn't WinXP SP3 been installed yet?

[Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will not work, and Windows Update
website will not be accessible until SP3 is installed.]


Mark wrote:
I have unistalled AVG using their removal tool as i did not unistal fully.
Changed my mind and installed the Microsoft Security Essentials, which has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

ok, thank you - i will reinstall tonight. I have been recomended another
virus checker called
comodo and might give that a try instead.

"PA Bear [MS MVP]" wrote:
Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1]
This
time select the CUSTOM install option and do NOT install (i.e., uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any
of the email scanning components.

• Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or Avira
AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text body)

AVG is configured to set to scan incoming emails only - i have also
tried
turning this off and resending the message, but i makes no difference
as
the
message still does not arrive (with a word file attachement and a web
link in the message body)?

I dont think the pdf file is a problem as i can send and recieve these.
It seesm to be with word file attachements and web links with the
message
body.
Thus if i attach a pdf file with this combination it never arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web site
hyperlink) and the same link in the message body of an email. The
word
file
is my CV and the link relates to my web site where examples of my
work
can
be found (i.e nothing dodgy, im just looking for a new job). The word
document has also been converted as pdf with the web site link. Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not
recieved and
does not show up on the virgin server? I have sent this to my self to
proove
this. If i re-send the message without the word document, with the
hyperlink
removed from the message body and only the pdf attached, it works
fine?

I have enabled pop3 on the virgin server, used the recent virgin
message fix
tool and un-checked "do not allow attachements" within oultook and
still it
wont send the discussed message?

Please can you help me to fix this as i really need to send out my CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

.

"Mark" wrote in message
...
thank you - please find below the answers:

1. Yes

2. No

3 + 4a. Separate messages with no message text, from virgin webmail:

Word - yes to both
PDF - yes to both

3 + 4b. Separate messages with message text + web link, from virgin
webmail:

Word - yes to both
PDF - yes to both

3 + 4c. 1 message with message text + web link, from virgin webmail:

Word + pdf in same message- yes to both

5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
purchsed later and all removed will norton tool after subscription ended.
Reformated since to windows only (i.e no extra software as included with
packard bell pc).

6. I havent had time to do a back up first and not prepared to risk
installing SP3 until i do so (was going to do it over Christmas 2009).
Only
have a CDR drive to back up 11gb and just dont have the time at the
minute.
Not intending on purchasing a external drive.

I spent 2hrs with virgin yesterday using their on line chat who accesed my
pc. They could not fix it and said they would come back with a solution,
which they havent as yet.

But after answering your questions i have decided to send the intended
message again from outlook - send, goes into sent folder but does not
arrive
in my inbox or at virgin. I think by the sound of things it must be to do
with outlook on my pc?

Hopefully this will shed a bit of light onto this strange problem?


"PA Bear [MS MVP]" wrote:

In no certain order...

1. Does a copy of the sent message show up in Sent Items folder?

2. Is the message found in your Virgin.net webmail inbox?

3. If you send the same PDF file as an attachment from your webmail page,
does the message & attachment show up in either inbox?

4. If you do not convert the Word document to a PDF file and attach the
DOC
file to an email, does the message arrive in either inbox?

5. Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you
bought
it)?

6. Why hasn't WinXP SP3 been installed yet?

[Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will not work, and Windows Update
website will not be accessible until SP3 is installed.]


Mark wrote:
I have unistalled AVG using their removal tool as i did not unistal
fully.
Changed my mind and installed the Microsoft Security Essentials, which
has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

ok, thank you - i will reinstall tonight. I have been recomended
another
virus checker called
comodo and might give that a try instead.

"PA Bear [MS MVP]" wrote:
Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1]
This
time select the CUSTOM install option and do NOT install (i.e.,
uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or
any
of the email scanning components.

. Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or Avira
AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text
body)

AVG is configured to set to scan incoming emails only - i have also
tried
turning this off and resending the message, but i makes no
difference
as
the
message still does not arrive (with a word file attachement and a
web
link in the message body)?

I dont think the pdf file is a problem as i can send and recieve
these.
It seesm to be with word file attachements and web links with the
message
body.
Thus if i attach a pdf file with this combination it never arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web
site
hyperlink) and the same link in the message body of an email. The
word
file
is my CV and the link relates to my web site where examples of my
work
can
be found (i.e nothing dodgy, im just looking for a new job). The
word
document has also been converted as pdf with the web site link.
Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not
recieved and
does not show up on the virgin server? I have sent this to my self
to
proove
this. If i re-send the message without the word document, with the
hyperlink
removed from the message body and only the pdf attached, it works
fine?

I have enabled pop3 on the virgin server, used the recent virgin
message fix
tool and un-checked "do not allow attachements" within oultook and
still it
wont send the discussed message?

Please can you help me to fix this as i really need to send out my
CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

.

"Zac Thompson" wrote in message
...

"Mark" wrote in message
...
thank you - please find below the answers:

1. Yes

2. No

3 + 4a. Separate messages with no message text, from virgin webmail:

Word - yes to both
PDF - yes to both

3 + 4b. Separate messages with message text + web link, from virgin
webmail:

Word - yes to both
PDF - yes to both

3 + 4c. 1 message with message text + web link, from virgin webmail:

Word + pdf in same message- yes to both

5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
purchsed later and all removed will norton tool after subscription ended.
Reformated since to windows only (i.e no extra software as included with
packard bell pc).

6. I havent had time to do a back up first and not prepared to risk
installing SP3 until i do so (was going to do it over Christmas 2009).
Only
have a CDR drive to back up 11gb and just dont have the time at the
minute.
Not intending on purchasing a external drive.

I spent 2hrs with virgin yesterday using their on line chat who accesed
my
pc. They could not fix it and said they would come back with a solution,
which they havent as yet.

But after answering your questions i have decided to send the intended
message again from outlook - send, goes into sent folder but does not
arrive
in my inbox or at virgin. I think by the sound of things it must be to do
with outlook on my pc?

Hopefully this will shed a bit of light onto this strange problem?


"PA Bear [MS MVP]" wrote:

In no certain order...

1. Does a copy of the sent message show up in Sent Items folder?

2. Is the message found in your Virgin.net webmail inbox?

3. If you send the same PDF file as an attachment from your webmail
page,
does the message & attachment show up in either inbox?

4. If you do not convert the Word document to a PDF file and attach the
DOC
file to an email, does the message arrive in either inbox?

5. Has a(another) Norton or McAfee application ever been installed on
the
computer (e.g., a free-trial version that came preinstalled when you
bought
it)?

6. Why hasn't WinXP SP3 been installed yet?

[Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will not work, and Windows Update
website will not be accessible until SP3 is installed.]


Mark wrote:
I have unistalled AVG using their removal tool as i did not unistal
fully.
Changed my mind and installed the Microsoft Security Essentials, which
has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

ok, thank you - i will reinstall tonight. I have been recomended
another
virus checker called
comodo and might give that a try instead.

"PA Bear [MS MVP]" wrote:
Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1]
This
time select the CUSTOM install option and do NOT install (i.e.,
uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or
any
of the email scanning components.

. Why you don't need your anti-virus to scan your email

http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or Avira
AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text
body)

AVG is configured to set to scan incoming emails only - i have also
tried
turning this off and resending the message, but i makes no
difference
as
the
message still does not arrive (with a word file attachement and a
web
link in the message body)?

I dont think the pdf file is a problem as i can send and recieve
these.
It seesm to be with word file attachements and web links with the
message
body.
Thus if i attach a pdf file with this combination it never arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web
site
hyperlink) and the same link in the message body of an email. The
word
file
is my CV and the link relates to my web site where examples of my
work
can
be found (i.e nothing dodgy, im just looking for a new job). The
word
document has also been converted as pdf with the web site link.
Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not
recieved and
does not show up on the virgin server? I have sent this to my
self to
proove
this. If i re-send the message without the word document, with
the
hyperlink
removed from the message body and only the pdf attached, it works
fine?

I have enabled pop3 on the virgin server, used the recent virgin
message fix
tool and un-checked "do not allow attachements" within oultook
and
still it
wont send the discussed message?

Please can you help me to fix this as i really need to send out
my CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

.

"Zac Thompson" wrote in message
...

"Zac Thompson" wrote in message
...

"Mark" wrote in message
...
thank you - please find below the answers:

1. Yes

2. No

3 + 4a. Separate messages with no message text, from virgin webmail:

Word - yes to both
PDF - yes to both

3 + 4b. Separate messages with message text + web link, from virgin
webmail:

Word - yes to both
PDF - yes to both

3 + 4c. 1 message with message text + web link, from virgin webmail:

Word + pdf in same message- yes to both

5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
purchsed later and all removed will norton tool after subscription
ended.
Reformated since to windows only (i.e no extra software as included with
packard bell pc).

6. I havent had time to do a back up first and not prepared to risk
installing SP3 until i do so (was going to do it over Christmas 2009).
Only
have a CDR drive to back up 11gb and just dont have the time at the
minute.
Not intending on purchasing a external drive.

I spent 2hrs with virgin yesterday using their on line chat who accesed
my
pc. They could not fix it and said they would come back with a solution,
which they havent as yet.

But after answering your questions i have decided to send the intended
message again from outlook - send, goes into sent folder but does not
arrive
in my inbox or at virgin. I think by the sound of things it must be to
do
with outlook on my pc?

Hopefully this will shed a bit of light onto this strange problem?


"PA Bear [MS MVP]" wrote:

In no certain order...

1. Does a copy of the sent message show up in Sent Items folder?

2. Is the message found in your Virgin.net webmail inbox?

3. If you send the same PDF file as an attachment from your webmail
page,
does the message & attachment show up in either inbox?

4. If you do not convert the Word document to a PDF file and attach the
DOC
file to an email, does the message arrive in either inbox?

5. Has a(another) Norton or McAfee application ever been installed on
the
computer (e.g., a free-trial version that came preinstalled when you
bought
it)?

6. Why hasn't WinXP SP3 been installed yet?

[Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will not work, and Windows Update
website will not be accessible until SP3 is installed.]


Mark wrote:
I have unistalled AVG using their removal tool as i did not unistal
fully.
Changed my mind and installed the Microsoft Security Essentials,
which has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

ok, thank you - i will reinstall tonight. I have been recomended
another
virus checker called
comodo and might give that a try instead.

"PA Bear [MS MVP]" wrote:
Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0.
[1]
This
time select the CUSTOM install option and do NOT install (i.e.,
uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar,
or any
of the email scanning components.

. Why you don't need your anti-virus to scan your email

http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or
Avira
AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text
body)

AVG is configured to set to scan incoming emails only - i have
also
tried
turning this off and resending the message, but i makes no
difference
as
the
message still does not arrive (with a word file attachement and a
web
link in the message body)?

I dont think the pdf file is a problem as i can send and recieve
these.
It seesm to be with word file attachements and web links with the
message
body.
Thus if i attach a pdf file with this combination it never
arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web
site
hyperlink) and the same link in the message body of an email.
The
word
file
is my CV and the link relates to my web site where examples of
my
work
can
be found (i.e nothing dodgy, im just looking for a new job). The
word
document has also been converted as pdf with the web site link.
Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not
recieved and
does not show up on the virgin server? I have sent this to my
self to
proove
this. If i re-send the message without the word document, with
the
hyperlink
removed from the message body and only the pdf attached, it
works
fine?

I have enabled pop3 on the virgin server, used the recent virgin
message fix
tool and un-checked "do not allow attachements" within oultook
and
still it
wont send the discussed message?

Please can you help me to fix this as i really need to send out
my CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

.

"Zac Thompson" a écrit dans le message de news:
...

"Zac Thompson" wrote in message
...

"Mark" wrote in message
...
thank you - please find below the answers:

1. Yes

2. No

3 + 4a. Separate messages with no message text, from virgin webmail:

Word - yes to both
PDF - yes to both

3 + 4b. Separate messages with message text + web link, from virgin
webmail:

Word - yes to both
PDF - yes to both

3 + 4c. 1 message with message text + web link, from virgin webmail:

Word + pdf in same message- yes to both

5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
purchsed later and all removed will norton tool after subscription
ended.
Reformated since to windows only (i.e no extra software as included with
packard bell pc).

6. I havent had time to do a back up first and not prepared to risk
installing SP3 until i do so (was going to do it over Christmas 2009).
Only
have a CDR drive to back up 11gb and just dont have the time at the
minute.
Not intending on purchasing a external drive.

I spent 2hrs with virgin yesterday using their on line chat who accesed
my
pc. They could not fix it and said they would come back with a solution,
which they havent as yet.

But after answering your questions i have decided to send the intended
message again from outlook - send, goes into sent folder but does not
arrive
in my inbox or at virgin. I think by the sound of things it must be to
do
with outlook on my pc?

Hopefully this will shed a bit of light onto this strange problem?


"PA Bear [MS MVP]" wrote:

In no certain order...

1. Does a copy of the sent message show up in Sent Items folder?

2. Is the message found in your Virgin.net webmail inbox?

3. If you send the same PDF file as an attachment from your webmail
page,
does the message & attachment show up in either inbox?

4. If you do not convert the Word document to a PDF file and attach the
DOC
file to an email, does the message arrive in either inbox?

5. Has a(another) Norton or McAfee application ever been installed on
the
computer (e.g., a free-trial version that came preinstalled when you
bought
it)?

6. Why hasn't WinXP SP3 been installed yet?

[Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will not work, and Windows Update
website will not be accessible until SP3 is installed.]


Mark wrote:
I have unistalled AVG using their removal tool as i did not unistal
fully.
Changed my mind and installed the Microsoft Security Essentials,
which has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

ok, thank you - i will reinstall tonight. I have been recomended
another
virus checker called
comodo and might give that a try instead.

"PA Bear [MS MVP]" wrote:
Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0.
[1]
This
time select the CUSTOM install option and do NOT install (i.e.,
uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar,
or any
of the email scanning components.

. Why you don't need your anti-virus to scan your email

http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or
Avira
AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text
body)

AVG is configured to set to scan incoming emails only - i have
also
tried
turning this off and resending the message, but i makes no
difference
as
the
message still does not arrive (with a word file attachement and a
web
link in the message body)?

I dont think the pdf file is a problem as i can send and recieve
these.
It seesm to be with word file attachements and web links with the
message
body.
Thus if i attach a pdf file with this combination it never
arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web
site
hyperlink) and the same link in the message body of an email.
The
word
file
is my CV and the link relates to my web site where examples of
my
work
can
be found (i.e nothing dodgy, im just looking for a new job). The
word
document has also been converted as pdf with the web site link.
Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not
recieved and
does not show up on the virgin server? I have sent this to my
self to
proove
this. If i re-send the message without the word document, with
the
hyperlink
removed from the message body and only the pdf attached, it
works
fine?

I have enabled pop3 on the virgin server, used the recent virgin
message fix
tool and un-checked "do not allow attachements" within oultook
and
still it
wont send the discussed message?

Please can you help me to fix this as i really need to send out
my CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

.

"Zac Thompson" wrote in message
...

"Zac Thompson" wrote in message
...

"Mark" wrote in message
...
thank you - please find below the answers:

1. Yes

2. No

3 + 4a. Separate messages with no message text, from virgin webmail:

Word - yes to both
PDF - yes to both

3 + 4b. Separate messages with message text + web link, from virgin
webmail:

Word - yes to both
PDF - yes to both

3 + 4c. 1 message with message text + web link, from virgin webmail:

Word + pdf in same message- yes to both

5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
purchsed later and all removed will norton tool after subscription
ended.
Reformated since to windows only (i.e no extra software as included with
packard bell pc).

6. I havent had time to do a back up first and not prepared to risk
installing SP3 until i do so (was going to do it over Christmas 2009).
Only
have a CDR drive to back up 11gb and just dont have the time at the
minute.
Not intending on purchasing a external drive.

I spent 2hrs with virgin yesterday using their on line chat who accesed
my
pc. They could not fix it and said they would come back with a solution,
which they havent as yet.

But after answering your questions i have decided to send the intended
message again from outlook - send, goes into sent folder but does not
arrive
in my inbox or at virgin. I think by the sound of things it must be to
do
with outlook on my pc?

Hopefully this will shed a bit of light onto this strange problem?


"PA Bear [MS MVP]" wrote:

In no certain order...

1. Does a copy of the sent message show up in Sent Items folder?

2. Is the message found in your Virgin.net webmail inbox?

3. If you send the same PDF file as an attachment from your webmail
page,
does the message & attachment show up in either inbox?

4. If you do not convert the Word document to a PDF file and attach the
DOC
file to an email, does the message arrive in either inbox?

5. Has a(another) Norton or McAfee application ever been installed on
the
computer (e.g., a free-trial version that came preinstalled when you
bought
it)?

6. Why hasn't WinXP SP3 been installed yet?

[Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will not work, and Windows Update
website will not be accessible until SP3 is installed.]


Mark wrote:
I have unistalled AVG using their removal tool as i did not unistal
fully.
Changed my mind and installed the Microsoft Security Essentials,
which has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

ok, thank you - i will reinstall tonight. I have been recomended
another
virus checker called
comodo and might give that a try instead.

"PA Bear [MS MVP]" wrote:
Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0.
[1]
This
time select the CUSTOM install option and do NOT install (i.e.,
uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar,
or any
of the email scanning components.

. Why you don't need your anti-virus to scan your email

http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or
Avira
AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text
body)

AVG is configured to set to scan incoming emails only - i have
also
tried
turning this off and resending the message, but i makes no
difference
as
the
message still does not arrive (with a word file attachement and a
web
link in the message body)?

I dont think the pdf file is a problem as i can send and recieve
these.
It seesm to be with word file attachements and web links with the
message
body.
Thus if i attach a pdf file with this combination it never
arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web
site
hyperlink) and the same link in the message body of an email.
The
word
file
is my CV and the link relates to my web site where examples of
my
work
can
be found (i.e nothing dodgy, im just looking for a new job). The
word
document has also been converted as pdf with the web site link.
Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not
recieved and
does not show up on the virgin server? I have sent this to my
self to
proove
this. If i re-send the message without the word document, with
the
hyperlink
removed from the message body and only the pdf attached, it
works
fine?

I have enabled pop3 on the virgin server, used the recent virgin
message fix
tool and un-checked "do not allow attachements" within oultook
and
still it
wont send the discussed message?

Please can you help me to fix this as i really need to send out
my CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

.

"Zac Thompson" a écrit dans le message de news:
...

"Zac Thompson" wrote in message
...

"Mark" wrote in message
...
thank you - please find below the answers:

1. Yes

2. No

3 + 4a. Separate messages with no message text, from virgin webmail:

Word - yes to both
PDF - yes to both

3 + 4b. Separate messages with message text + web link, from virgin
webmail:

Word - yes to both
PDF - yes to both

3 + 4c. 1 message with message text + web link, from virgin webmail:

Word + pdf in same message- yes to both

5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
purchsed later and all removed will norton tool after subscription
ended.
Reformated since to windows only (i.e no extra software as included with
packard bell pc).

6. I havent had time to do a back up first and not prepared to risk
installing SP3 until i do so (was going to do it over Christmas 2009).
Only
have a CDR drive to back up 11gb and just dont have the time at the
minute.
Not intending on purchasing a external drive.

I spent 2hrs with virgin yesterday using their on line chat who accesed
my
pc. They could not fix it and said they would come back with a solution,
which they havent as yet.

But after answering your questions i have decided to send the intended
message again from outlook - send, goes into sent folder but does not
arrive
in my inbox or at virgin. I think by the sound of things it must be to
do
with outlook on my pc?

Hopefully this will shed a bit of light onto this strange problem?


"PA Bear [MS MVP]" wrote:

In no certain order...

1. Does a copy of the sent message show up in Sent Items folder?

2. Is the message found in your Virgin.net webmail inbox?

3. If you send the same PDF file as an attachment from your webmail
page,
does the message & attachment show up in either inbox?

4. If you do not convert the Word document to a PDF file and attach the
DOC
file to an email, does the message arrive in either inbox?

5. Has a(another) Norton or McAfee application ever been installed on
the
computer (e.g., a free-trial version that came preinstalled when you
bought
it)?

6. Why hasn't WinXP SP3 been installed yet?

[Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will not work, and Windows Update
website will not be accessible until SP3 is installed.]


Mark wrote:
I have unistalled AVG using their removal tool as i did not unistal
fully.
Changed my mind and installed the Microsoft Security Essentials,
which has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

ok, thank you - i will reinstall tonight. I have been recomended
another
virus checker called
comodo and might give that a try instead.

"PA Bear [MS MVP]" wrote:
Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0.
[1]
This
time select the CUSTOM install option and do NOT install (i.e.,
uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar,
or any
of the email scanning components.

. Why you don't need your anti-virus to scan your email

http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or
Avira
AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text
body)

AVG is configured to set to scan incoming emails only - i have
also
tried
turning this off and resending the message, but i makes no
difference
as
the
message still does not arrive (with a word file attachement and a
web
link in the message body)?

I dont think the pdf file is a problem as i can send and recieve
these.
It seesm to be with word file attachements and web links with the
message
body.
Thus if i attach a pdf file with this combination it never
arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web
site
hyperlink) and the same link in the message body of an email.
The
word
file
is my CV and the link relates to my web site where examples of
my
work
can
be found (i.e nothing dodgy, im just looking for a new job). The
word
document has also been converted as pdf with the web site link.
Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not
recieved and
does not show up on the virgin server? I have sent this to my
self to
proove
this. If i re-send the message without the word document, with
the
hyperlink
removed from the message body and only the pdf attached, it
works
fine?

I have enabled pop3 on the virgin server, used the recent virgin
message fix
tool and un-checked "do not allow attachements" within oultook
and
still it
wont send the discussed message?

Please can you help me to fix this as i really need to send out
my CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

.

"Zac Thompson" wrote in message
...

"Mark" wrote in message
...
thank you - please find below the answers:

1. Yes

2. No

3 + 4a. Separate messages with no message text, from virgin webmail:

Word - yes to both
PDF - yes to both

3 + 4b. Separate messages with message text + web link, from virgin
webmail:

Word - yes to both
PDF - yes to both

3 + 4c. 1 message with message text + web link, from virgin webmail:

Word + pdf in same message- yes to both

5. Norton 2002 (full 12 months with pc purchase), versons 2005 and 360
purchsed later and all removed will norton tool after subscription ended.
Reformated since to windows only (i.e no extra software as included with
packard bell pc).

6. I havent had time to do a back up first and not prepared to risk
installing SP3 until i do so (was going to do it over Christmas 2009).
Only
have a CDR drive to back up 11gb and just dont have the time at the
minute.
Not intending on purchasing a external drive.

I spent 2hrs with virgin yesterday using their on line chat who accesed
my
pc. They could not fix it and said they would come back with a solution,
which they havent as yet.

But after answering your questions i have decided to send the intended
message again from outlook - send, goes into sent folder but does not
arrive
in my inbox or at virgin. I think by the sound of things it must be to do
with outlook on my pc?

Hopefully this will shed a bit of light onto this strange problem?


"PA Bear [MS MVP]" wrote:

In no certain order...

1. Does a copy of the sent message show up in Sent Items folder?

2. Is the message found in your Virgin.net webmail inbox?

3. If you send the same PDF file as an attachment from your webmail
page,
does the message & attachment show up in either inbox?

4. If you do not convert the Word document to a PDF file and attach the
DOC
file to an email, does the message arrive in either inbox?

5. Has a(another) Norton or McAfee application ever been installed on
the
computer (e.g., a free-trial version that came preinstalled when you
bought
it)?

6. Why hasn't WinXP SP3 been installed yet?

[Extended Support for WinXP SP2 ends on 10 July 2010. After that date,
computers running WinXP SP2 will NOT be offered any further critical
security updates, Automatic Updates will not work, and Windows Update
website will not be accessible until SP3 is installed.]


Mark wrote:
I have unistalled AVG using their removal tool as i did not unistal
fully.
Changed my mind and installed the Microsoft Security Essentials, which
has
updated and completed its first scan without any viruses found.

Afterwards i then re-sent the message and still havent recieved it?

ok, thank you - i will reinstall tonight. I have been recomended
another
virus checker called
comodo and might give that a try instead.

"PA Bear [MS MVP]" wrote:
Uninstall AVG & reboot, then do a fresh install of AVG Free 9.0. [1]
This
time select the CUSTOM install option and do NOT install (i.e.,
uncheck)
Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or
any
of the email scanning components.

. Why you don't need your anti-virus to scan your email

http://thundercloud.net/infoave/tuto...ning/index.htm

================
[1] Or consider replacing AVG with Microsoft Security Essentials
(http://www.microsoft.com/security_es...s/default.aspx) or Avira
AntiVir
(http://www.free-av.com/en/trialpay_d...antivirus.htm),
both free and much more reliable than AVG IMHO.


Mark wrote:
Yes, the pdf file is an attachment (with a web link in the text
body)

AVG is configured to set to scan incoming emails only - i have also
tried
turning this off and resending the message, but i makes no
difference
as
the
message still does not arrive (with a word file attachement and a
web
link in the message body)?

I dont think the pdf file is a problem as i can send and recieve
these.
It seesm to be with word file attachements and web links with the
message
body.
Thus if i attach a pdf file with this combination it never arrives?

Thank you

"PA Bear [MS MVP]" wrote:

Is the PDF file an attachment?

Is AVG configured to scan incoming and outgoing mail?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Mark wrote:
I am having problems trying to send a word document (with a web
site
hyperlink) and the same link in the message body of an email. The
word
file
is my CV and the link relates to my web site where examples of my
work
can
be found (i.e nothing dodgy, im just looking for a new job). The
word
document has also been converted as pdf with the web site link.
Both
document links work fine outside of outlook express.

The message will send (can see the progress bar), but it is not
recieved and
does not show up on the virgin server? I have sent this to my
self to
proove
this. If i re-send the message without the word document, with
the
hyperlink
removed from the message body and only the pdf attached, it works
fine?

I have enabled pop3 on the virgin server, used the recent virgin
message fix
tool and un-checked "do not allow attachements" within oultook
and
still it
wont send the discussed message?

Please can you help me to fix this as i really need to send out
my CV
with
the web site link, thank you.

I am using:

@virgin.net (email account)
Outlook express 6
XP home service pack 2
Word 2002
adobe reader 9
avg free 8.5
windows firewall

.