I get email from a group called "Clean Power Now". When I try to read it it
almost immediately freezes my computer. This also happens if it is the last
message in the preview pane. This happens to me on this old Dell running Win
98SE even if the email is forwarded to me by someone else that was able to
read it fine. There does not appear to be anyone else but me that this
happens to. The ZoneAlarm icon in the tray usually indicate that data is
being sent both ways but nothing I do has any effect. Even after an hour the
only thing I can do is reboot via a button. CtlAltDel does nothing.

Any suggestions as to how to find out why this is happening? Is there a way
to log what is happening that can be looked at after a reboot?

Bill Snow

If you want, send me the message as an attachment and I'll take a look at it
and see if I can figure out what's wrong.

Usually its a formatting error by the sender, but I don't know what would
make it crash.

If you go to Tools | Options | Read and check to read messages in plain text
only, does it still crash when you open it?

steve

"Bill Snow" wrote in message
news:7CFXf.2949$kT4.271@fed1read02...
I get email from a group called "Clean Power Now". When I try to read it it
almost immediately freezes my computer. This also happens if it is the
last
message in the preview pane. This happens to me on this old Dell running
Win
98SE even if the email is forwarded to me by someone else that was able to
read it fine. There does not appear to be anyone else but me that this
happens to. The ZoneAlarm icon in the tray usually indicate that data is
being sent both ways but nothing I do has any effect. Even after an hour
the
only thing I can do is reboot via a button. CtlAltDel does nothing.

Any suggestions as to how to find out why this is happening? Is there a
way
to log what is happening that can be looked at after a reboot?

Bill Snow

I sent you an extensive message this AM that included the attachment you
requested but I don't see that it went through. I don't see any postings
between early this AM up to around noon. Anyway here it is again. Oops, My
faulty memory just clicked in. The message was in my Sent Items so have sent
it.

I tried a number of scenarios with one or both ZA and Symantec off or
disabled but eventually it would freeze me out. But only if I had the cable
modem on. In stand-by it took a while to load the 5 items except it would
not display the last one. Hope some of this helps.

Bill;

Just checked and the earlier message still does not show up. Resent it
without the attachment but Rich Text then Plain. At least one of them got
through. How can I sent the attachment?

Bill

"Steve Cochran" wrote in message
news
If you want, send me the message as an attachment and I'll take a look at
it
and see if I can figure out what's wrong.

Usually its a formatting error by the sender, but I don't know what would
make it crash.

If you go to Tools | Options | Read and check to read messages in plain
text
only, does it still crash when you open it?

steve

"Bill Snow" wrote in message
news:7CFXf.2949$kT4.271@fed1read02...
I get email from a group called "Clean Power Now". When I try to read it
it
almost immediately freezes my computer. This also happens if it is the
last
message in the preview pane. This happens to me on this old Dell running
Win
98SE even if the email is forwarded to me by someone else that was able
to
read it fine. There does not appear to be anyone else but me that this
happens to. The ZoneAlarm icon in the tray usually indicate that data is
being sent both ways but nothing I do has any effect. Even after an hour
the
only thing I can do is reboot via a button. CtlAltDel does nothing.

Any suggestions as to how to find out why this is happening? Is there a
way
to log what is happening that can be looked at after a reboot?

Bill Snow

If the message is now displaying okay, then its likely that one of those 3rd
party programs was the culprit. The images in the message you sent were
linked to the website, so it could be something with the firewall settings
or just the anti-virus and anti-spam software screwed with OE, as its known
to do.

The message itself lacked HTML tags and just started with the other tags,
so it was malformed, but I don't think that was the problem.

cheers,

steve

"Bill Snow" wrote in message
news:CEZXf.12344$kT4.11765@fed1read02...
I sent you an extensive message this AM that included the attachment you
requested but I don't see that it went through. I don't see any postings
between early this AM up to around noon. Anyway here it is again. Oops, My
faulty memory just clicked in. The message was in my Sent Items so have
sent
it.

I tried a number of scenarios with one or both ZA and Symantec off or
disabled but eventually it would freeze me out. But only if I had the
cable
modem on. In stand-by it took a while to load the 5 items except it would
not display the last one. Hope some of this helps.

Bill;

Just checked and the earlier message still does not show up. Resent it
without the attachment but Rich Text then Plain. At least one of them got
through. How can I sent the attachment?

Bill

"Steve Cochran" wrote in message
news
If you want, send me the message as an attachment and I'll take a look at
it
and see if I can figure out what's wrong.

Usually its a formatting error by the sender, but I don't know what would
make it crash.

If you go to Tools | Options | Read and check to read messages in plain
text
only, does it still crash when you open it?

steve

"Bill Snow" wrote in message
news:7CFXf.2949$kT4.271@fed1read02...
I get email from a group called "Clean Power Now". When I try to read it
it
almost immediately freezes my computer. This also happens if it is the
last
message in the preview pane. This happens to me on this old Dell
running
Win
98SE even if the email is forwarded to me by someone else that was able
to
read it fine. There does not appear to be anyone else but me that this
happens to. The ZoneAlarm icon in the tray usually indicate that data
is
being sent both ways but nothing I do has any effect. Even after an
hour
the
only thing I can do is reboot via a button. CtlAltDel does nothing.

Any suggestions as to how to find out why this is happening? Is there a
way
to log what is happening that can be looked at after a reboot?

Bill Snow