every time I look at a new e-mail, I get another small window with the
message in it. This has only started yesterday and is driving me nuts! How do
I get rid of this 2nd window, I have no idea how it got there....obviously
something in the settings???

The message headers are above the message in the Preview Pane normally if
the PP is enabled. (View | Layout). Can you be more specific about what you
are seeing? Where exactly is this *other* small window?
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
...
every time I look at a new e-mail, I get another small window with the
message in it. This has only started yesterday and is driving me nuts! How
do
I get rid of this 2nd window, I have no idea how it got there....obviously
something in the settings???

the other small window is exactly what appears in the preview pane but its
really small, about 6cms x 10 cms and appears over the top of the preview
pane. its as if I have double clicked on a message, but I know thats not
whats happening because its happening on every message I read.

"Bruce Hagen" wrote:

The message headers are above the message in the Preview Pane normally if
the PP is enabled. (View | Layout). Can you be more specific about what you
are seeing? Where exactly is this *other* small window?
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
...
every time I look at a new e-mail, I get another small window with the
message in it. This has only started yesterday and is driving me nuts! How
do
I get rid of this 2nd window, I have no idea how it got there....obviously
something in the settings???

I have to be honest. This is a new on for me, so let's try something easy.

You may have a damaged identity. File | Identity | Add New Identity. Create
a new one and test it. If all is well, you can import your messages from the
old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

(FYI. I'll be going in about a half hour until morning, but others will
follow if this does not work).
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
...
the other small window is exactly what appears in the preview pane but its
really small, about 6cms x 10 cms and appears over the top of the preview
pane. its as if I have double clicked on a message, but I know thats not
whats happening because its happening on every message I read.

"Bruce Hagen" wrote:

The message headers are above the message in the Preview Pane normally if
the PP is enabled. (View | Layout). Can you be more specific about what
you
are seeing? Where exactly is this *other* small window?
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
...
every time I look at a new e-mail, I get another small window with the
message in it. This has only started yesterday and is driving me nuts!
How
do
I get rid of this 2nd window, I have no idea how it got
there....obviously
something in the settings???

thanks but I dont think that will work as the extra window appears in my
partners profile as well. I think she changed something in the settings but
cant remember.

"Bruce Hagen" wrote:

I have to be honest. This is a new on for me, so let's try something easy.

You may have a damaged identity. File | Identity | Add New Identity. Create
a new one and test it. If all is well, you can import your messages from the
old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

(FYI. I'll be going in about a half hour until morning, but others will
follow if this does not work).
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
...
the other small window is exactly what appears in the preview pane but its
really small, about 6cms x 10 cms and appears over the top of the preview
pane. its as if I have double clicked on a message, but I know thats not
whats happening because its happening on every message I read.

"Bruce Hagen" wrote:

The message headers are above the message in the Preview Pane normally if
the PP is enabled. (View | Layout). Can you be more specific about what
you
are seeing? Where exactly is this *other* small window?
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
...
every time I look at a new e-mail, I get another small window with the
message in it. This has only started yesterday and is driving me nuts!
How
do
I get rid of this 2nd window, I have no idea how it got
there....obviously
something in the settings???

My guess would be a third party app. Norton, McAfee or almost any other
program not even related to A/V. Download anything new lately? Any media
programs?

If you are using XP, you could try a System Restore.

You could also try an R&R. It may work, but I have doubts it would help.

How to Reinstall or Repair IE6 and OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98 or
newer.

If you are using WinXP/SP2, and it was not already on your computer from the
factory, you will have to remove SP2 first.

How to remove SP2:
http://support.microsoft.com/default...b;EN-US;875350
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
news
thanks but I dont think that will work as the extra window appears in my
partners profile as well. I think she changed something in the settings
but
cant remember.

"Bruce Hagen" wrote:

I have to be honest. This is a new on for me, so let's try something
easy.

You may have a damaged identity. File | Identity | Add New Identity.
Create
a new one and test it. If all is well, you can import your messages from
the
old identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

(FYI. I'll be going in about a half hour until morning, but others will
follow if this does not work).
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
...
the other small window is exactly what appears in the preview pane but
its
really small, about 6cms x 10 cms and appears over the top of the
preview
pane. its as if I have double clicked on a message, but I know thats
not
whats happening because its happening on every message I read.

"Bruce Hagen" wrote:

The message headers are above the message in the Preview Pane normally
if
the PP is enabled. (View | Layout). Can you be more specific about
what
you
are seeing? Where exactly is this *other* small window?
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
...
every time I look at a new e-mail, I get another small window with
the
message in it. This has only started yesterday and is driving me
nuts!
How
do
I get rid of this 2nd window, I have no idea how it got
there....obviously
something in the settings???

What happens if you double click on a message?
--
Ron Sommer

"Gareth" wrote in message
...
the other small window is exactly what appears in the preview pane but its
really small, about 6cms x 10 cms and appears over the top of the preview
pane. its as if I have double clicked on a message, but I know thats not
whats happening because its happening on every message I read.

"Bruce Hagen" wrote:

The message headers are above the message in the Preview Pane normally if
the PP is enabled. (View | Layout). Can you be more specific about what
you
are seeing? Where exactly is this *other* small window?
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gareth" wrote in message
...
every time I look at a new e-mail, I get another small window with the
message in it. This has only started yesterday and is driving me nuts!
How
do
I get rid of this 2nd window, I have no idea how it got
there....obviously
something in the settings???

I think you are talking about the preview pane. Go to View | Layout and
uncheck the box at the bottom to show the preview pane.

steve

"Gareth" wrote in message
...
every time I look at a new e-mail, I get another small window with the
message in it. This has only started yesterday and is driving me nuts! How
do
I get rid of this 2nd window, I have no idea how it got there....obviously
something in the settings???