We have a user who "suddenly" lost all inbox email after September 5, 2005!
He insists he hasn't done anything special.

Is there some kind of "filter" which can be set up in OE to keep him from
seeing the new mail?

The INBOX.DBX is huge (over 350K) and he has dozens of folders and
subfolders. When new mail comes in he can hear the "ding" and see the "new
message count" increase (it's about 2200), but he doesn't see the message. He
doesn't use rules. Recently SENT items do appear.

Any thoughts on what to do? I'm thinking of creating a new identity and
importing everything, but I'm not optomistic that will work.


--
Gary

Go to file, Switch Identities... probably got switched inadvertently



"Gary" wrote:

We have a user who "suddenly" lost all inbox email after September 5, 2005!
He insists he hasn't done anything special.

Is there some kind of "filter" which can be set up in OE to keep him from
seeing the new mail?

The INBOX.DBX is huge (over 350K) and he has dozens of folders and
subfolders. When new mail comes in he can hear the "ding" and see the "new
message count" increase (it's about 2200), but he doesn't see the message. He
doesn't use rules. Recently SENT items do appear.

Any thoughts on what to do? I'm thinking of creating a new identity and
importing everything, but I'm not optomistic that will work.


--
Gary

Thanks for the tip. I had already thought about that as a possibility when I
read this:
http://www.microsoft.com/windows/ie/...passwords.mspx
because he can't remember the password for "Main Identity" - only for an
Identity with his name (which he insists is the only one he uses anyway.)

So I created a new Identity and imported the email (it takes a long time -
he saves everything.)

No luck - there are only emails up to September 2005.

I was thinking perhaps of installing "regular" Oulook and importing - think
that might do the trick? (I could always import back then... :-)

It would be very difficult for him to have NO email in any of the subfolders
(we've done a search by date) by having deleted it - that makes me suspect
it's "still there" but hiding somehow. I'm open to more suggestions.

--
Gary


"Jerry" wrote:

Go to file, Switch Identities... probably got switched inadvertently



"Gary" wrote:

We have a user who "suddenly" lost all inbox email after September 5, 2005!
He insists he hasn't done anything special.

Is there some kind of "filter" which can be set up in OE to keep him from
seeing the new mail?

The INBOX.DBX is huge (over 350K) and he has dozens of folders and
subfolders. When new mail comes in he can hear the "ding" and see the "new
message count" increase (it's about 2200), but he doesn't see the message. He
doesn't use rules. Recently SENT items do appear.

Any thoughts on what to do? I'm thinking of creating a new identity and
importing everything, but I'm not optomistic that will work.


--
Gary

First, move all messages that are still there from the Inbox to local
folders you create. Do not exceed 100MB. After you have done this, reboot.
There is a very small chance the messages will reappear, but probably not.

If they don't, these tools should retrieve them.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx

****AFTER**** you have retrieved the lost messages, compact your folders:

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

To avoid this in the futu

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

And backup often.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Gary" wrote in message
...
We have a user who "suddenly" lost all inbox email after September 5,
2005!
He insists he hasn't done anything special.

Is there some kind of "filter" which can be set up in OE to keep him from
seeing the new mail?

The INBOX.DBX is huge (over 350K) and he has dozens of folders and
subfolders. When new mail comes in he can hear the "ding" and see the "new
message count" increase (it's about 2200), but he doesn't see the message.
He
doesn't use rules. Recently SENT items do appear.

Any thoughts on what to do? I'm thinking of creating a new identity and
importing everything, but I'm not optomistic that will work.


--
Gary

Why it happens:

http://insideoe.tomsterdam.com/probl...s.htm#mailgone
http://www.microsoft.com/windows/IE/...orruption.mspx

Recovering data: http://www.oehelp.com/OETips.aspx#4
~~~~~~~~~~~~~~~~~~~
DBXtract
http://www.oehelp.com/DBXtract/Default.aspx

DBXtend (additional functionality)
http://www.oehelp.com/DBXtend/Default.aspx

DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx

OEX (OE Enhancement Program)
http://www.oehelp.com/OEX/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoid Such Corruption in Futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Gary wrote:
We have a user who "suddenly" lost all inbox email after September 5,
2005! He insists he hasn't done anything special.

Is there some kind of "filter" which can be set up in OE to keep him from
seeing the new mail?

The INBOX.DBX is huge (over 350K) and he has dozens of folders and
subfolders. When new mail comes in he can hear the "ding" and see the "new
message count" increase (it's about 2200), but he doesn't see the
message. He doesn't use rules. Recently SENT items do appear.

Any thoughts on what to do? I'm thinking of creating a new identity and
importing everything, but I'm not optomistic that will work.

See points 2 and 3 here for the futu www.oehelp.com/OETips.aspx

DBXpress has an exclusive extract from disk feature that will read all the
disk clusters on the hard drive. If the messages are still there, it will
find them. www.oehelp.com/DBXpress/

steve

"Gary" wrote in message
...
We have a user who "suddenly" lost all inbox email after September 5,
2005!
He insists he hasn't done anything special.

Is there some kind of "filter" which can be set up in OE to keep him from
seeing the new mail?

The INBOX.DBX is huge (over 350K) and he has dozens of folders and
subfolders. When new mail comes in he can hear the "ding" and see the "new
message count" increase (it's about 2200), but he doesn't see the message.
He
doesn't use rules. Recently SENT items do appear.

Any thoughts on what to do? I'm thinking of creating a new identity and
importing everything, but I'm not optomistic that will work.


--
Gary