I get an error message using Outlook Express 6 in Windows
XP when I click on Create New Message which says there
was an error openning this message. When i click the
address book i get "unable to open address book. Address
book may not be installed correctly" I can receive mail
but thats about all i can do. Worked fine until the
other day. Seems like something is corrupted. How do
you go about repairing, reinstalling Outlook Express 6?

By chance are you using Norton Internet Security 2006? There are some posts
for this already posted but not resolved.

"Peter" wrote:

I get an error message using Outlook Express 6 in Windows
XP when I click on Create New Message which says there
was an error openning this message. When i click the
address book i get "unable to open address book. Address
book may not be installed correctly" I can receive mail
but thats about all i can do. Worked fine until the
other day. Seems like something is corrupted. How do
you go about repairing, reinstalling Outlook Express 6?

This is due to the fact that Windows Update #911567 hosed OE6!
I get the same issues you talked about.

I had to reinstall OE 6 to fix this.

When I redo the patch, OE 6 does the same thing.
So for now, do NOT install that patch, and do NOT use OE6 for now I guess.

I was trying to shoot a e-mail about this to MS, but they want to charge $35
for assistance with this? I think not. Even though they say "There is no
charge for support calls that are associated with security updates." They
just don't tell you how to contact support without first asking for $35.
Rubbish.






"Peter" wrote:

I get an error message using Outlook Express 6 in Windows
XP when I click on Create New Message which says there
was an error openning this message. When i click the
address book i get "unable to open address book. Address
book may not be installed correctly" I can receive mail
but thats about all i can do. Worked fine until the
other day. Seems like something is corrupted. How do
you go about repairing, reinstalling Outlook Express 6?

MS is aware of this problem. Now, we can only wait. FYI, uninstalling the
patch via the Control Panel is all you needed to do.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...

This is due to the fact that Windows Update #911567 hosed OE6!
I get the same issues you talked about.

I had to reinstall OE 6 to fix this.

When I redo the patch, OE 6 does the same thing.
So for now, do NOT install that patch, and do NOT use OE6 for now I guess.

I was trying to shoot a e-mail about this to MS, but they want to charge
$35
for assistance with this? I think not. Even though they say "There is no
charge for support calls that are associated with security updates." They
just don't tell you how to contact support without first asking for $35.
Rubbish.






"Peter" wrote:

I get an error message using Outlook Express 6 in Windows
XP when I click on Create New Message which says there
was an error openning this message. When i click the
address book i get "unable to open address book. Address
book may not be installed correctly" I can receive mail
but thats about all i can do. Worked fine until the
other day. Seems like something is corrupted. How do
you go about repairing, reinstalling Outlook Express 6?

Too bad I do not have an option to unintstall the patch in the Control Panel
add/remove programs. So what I did was the only fix.


"Bruce Hagen" wrote:

MS is aware of this problem. Now, we can only wait. FYI, uninstalling the
patch via the Control Panel is all you needed to do.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...

This is due to the fact that Windows Update #911567 hosed OE6!
I get the same issues you talked about.

I had to reinstall OE 6 to fix this.

When I redo the patch, OE 6 does the same thing.
So for now, do NOT install that patch, and do NOT use OE6 for now I guess.

I was trying to shoot a e-mail about this to MS, but they want to charge
$35
for assistance with this? I think not. Even though they say "There is no
charge for support calls that are associated with security updates." They
just don't tell you how to contact support without first asking for $35.
Rubbish.






"Peter" wrote:

I get an error message using Outlook Express 6 in Windows
XP when I click on Create New Message which says there
was an error openning this message. When i click the
address book i get "unable to open address book. Address
book may not be installed correctly" I can receive mail
but thats about all i can do. Worked fine until the
other day. Seems like something is corrupted. How do
you go about repairing, reinstalling Outlook Express 6?

You don't have a checkbox at the top of Add/Remove that says Show Updates?
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...
Too bad I do not have an option to unintstall the patch in the Control
Panel
add/remove programs. So what I did was the only fix.


"Bruce Hagen" wrote:

MS is aware of this problem. Now, we can only wait. FYI, uninstalling the
patch via the Control Panel is all you needed to do.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...

This is due to the fact that Windows Update #911567 hosed OE6!
I get the same issues you talked about.

I had to reinstall OE 6 to fix this.

When I redo the patch, OE 6 does the same thing.
So for now, do NOT install that patch, and do NOT use OE6 for now I
guess.

I was trying to shoot a e-mail about this to MS, but they want to
charge
$35
for assistance with this? I think not. Even though they say "There is
no
charge for support calls that are associated with security updates."
They
just don't tell you how to contact support without first asking for
$35.
Rubbish.






"Peter" wrote:

I get an error message using Outlook Express 6 in Windows
XP when I click on Create New Message which says there
was an error openning this message. When i click the
address book i get "unable to open address book. Address
book may not be installed correctly" I can receive mail
but thats about all i can do. Worked fine until the
other day. Seems like something is corrupted. How do
you go about repairing, reinstalling Outlook Express 6?

For others needing to uninstall, use control panel and be sure to check

"show updates" at the top

then uninstall #911567

I uninstalled the patch and now it works again, Thanks for the help
//Peter

"Bruce Hagen" skrev i meddelandet
...
MS is aware of this problem. Now, we can only wait. FYI, uninstalling the
patch via the Control Panel is all you needed to do.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...

This is due to the fact that Windows Update #911567 hosed OE6!
I get the same issues you talked about.

I had to reinstall OE 6 to fix this.

When I redo the patch, OE 6 does the same thing.
So for now, do NOT install that patch, and do NOT use OE6 for now I
guess.

I was trying to shoot a e-mail about this to MS, but they want to charge
$35
for assistance with this? I think not. Even though they say "There is
no
charge for support calls that are associated with security updates."
They
just don't tell you how to contact support without first asking for $35.
Rubbish.






"Peter" wrote:

I get an error message using Outlook Express 6 in Windows
XP when I click on Create New Message which says there
was an error openning this message. When i click the
address book i get "unable to open address book. Address
book may not be installed correctly" I can receive mail
but thats about all i can do. Worked fine until the
other day. Seems like something is corrupted. How do
you go about repairing, reinstalling Outlook Express 6?

Uninstall worked for me too!!

Thanks much for being the guinea pig for testing the "uninstall"
option... Had error message that uninstall also may impact other
security updates so was hesitant. Then saw your and others messages on
uninstall worked, and it worked for me too... This fix apparently
deleted the WAB file extension, i.e. the entire address book... Not
even in the recycle bin or with a *.WA~ backup extension, totally
gone... Very malicious software fix.

For others needing to uninstall, use control panel and be sure to check
"show updates" at the top

then uninstall #911567

Works fine now, although contacts did not appear in OE layout view as
updated after uninstall, so to fix use "View" "Layout" and check
Address box.

Thanks again for your help.


Bruce Hagen wrote:
MS is aware of this problem. Now, we can only wait. FYI, uninstalling the
patch via the Control Panel is all you needed to do.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...

This is due to the fact that Windows Update #911567 hosed OE6!
I get the same issues you talked about.

I had to reinstall OE 6 to fix this.

When I redo the patch, OE 6 does the same thing.
So for now, do NOT install that patch, and do NOT use OE6 for now I guess.

I was trying to shoot a e-mail about this to MS, but they want to charge
$35
for assistance with this? I think not. Even though they say "There is no
charge for support calls that are associated with security updates." They
just don't tell you how to contact support without first asking for $35.
Rubbish.






"Peter" wrote:

I get an error message using Outlook Express 6 in Windows
XP when I click on Create New Message which says there
was an error openning this message. When i click the
address book i get "unable to open address book. Address
book may not be installed correctly" I can receive mail
but thats about all i can do. Worked fine until the
other day. Seems like something is corrupted. How do
you go about repairing, reinstalling Outlook Express 6?

New link from MVP Steve Cochran created today. He looks out for all of us:

For information about patch KB911567, see:
http://www.oehelp.com/OETips.aspx#14

--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

wrote in message
ups.com...
Uninstall worked for me too!!

Thanks much for being the guinea pig for testing the "uninstall"
option... Had error message that uninstall also may impact other
security updates so was hesitant. Then saw your and others messages on
uninstall worked, and it worked for me too... This fix apparently
deleted the WAB file extension, i.e. the entire address book... Not
even in the recycle bin or with a *.WA~ backup extension, totally
gone... Very malicious software fix.

For others needing to uninstall, use control panel and be sure to check
"show updates" at the top

then uninstall #911567

Works fine now, although contacts did not appear in OE layout view as
updated after uninstall, so to fix use "View" "Layout" and check
Address box.

Thanks again for your help.


Bruce Hagen wrote:
MS is aware of this problem. Now, we can only wait. FYI, uninstalling the
patch via the Control Panel is all you needed to do.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Dan" wrote in message
...

This is due to the fact that Windows Update #911567 hosed OE6!
I get the same issues you talked about.

I had to reinstall OE 6 to fix this.

When I redo the patch, OE 6 does the same thing.
So for now, do NOT install that patch, and do NOT use OE6 for now I
guess.

I was trying to shoot a e-mail about this to MS, but they want to
charge
$35
for assistance with this? I think not. Even though they say "There is
no
charge for support calls that are associated with security updates."
They
just don't tell you how to contact support without first asking for
$35.
Rubbish.






"Peter" wrote:

I get an error message using Outlook Express 6 in Windows
XP when I click on Create New Message which says there
was an error openning this message. When i click the
address book i get "unable to open address book. Address
book may not be installed correctly" I can receive mail
but thats about all i can do. Worked fine until the
other day. Seems like something is corrupted. How do
you go about repairing, reinstalling Outlook Express 6?