I have exceeded the soft quota.

Files have been deleted, mainly with attachments, but I still cannot create
new messages.

There is a pop up message that suggests reinstalling OE. I hope not.

Help!

Create a new identity and see if you can create messages there. (File |
Identity | Add New Identity). If all is well, import what messages you can.

For the missing folders, you will need one of these tools. If the messages
were lost due to compacting, get DBXpress and run it in disk mode.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx

Tip:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often to avoid the need to extract messages.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"bray" wrote in message
...
I have exceeded the soft quota.

Files have been deleted, mainly with attachments, but I still cannot
create
new messages.

There is a pop up message that suggests reinstalling OE. I hope not.

Help!

The new identity did not work. I get the same message as before when trying
to create a new message "There was an error opening this message. An error
has occurred."

The same message appears when I try to open the messages I have "saved as"
in My documents.


"Bruce Hagen" wrote:

Create a new identity and see if you can create messages there. (File |
Identity | Add New Identity). If all is well, import what messages you can.

For the missing folders, you will need one of these tools. If the messages
were lost due to compacting, get DBXpress and run it in disk mode.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx

Tip:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often to avoid the need to extract messages.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"bray" wrote in message
...
I have exceeded the soft quota.

Files have been deleted, mainly with attachments, but I still cannot
create
new messages.

There is a pop up message that suggests reinstalling OE. I hope not.

Help!

I am unable to access the address book as well.

"bray" wrote:

The new identity did not work. I get the same message as before when trying
to create a new message "There was an error opening this message. An error
has occurred."

The same message appears when I try to open the messages I have "saved as"
in My documents.


"Bruce Hagen" wrote:

Create a new identity and see if you can create messages there. (File |
Identity | Add New Identity). If all is well, import what messages you can.

For the missing folders, you will need one of these tools. If the messages
were lost due to compacting, get DBXpress and run it in disk mode.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx

Tip:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often to avoid the need to extract messages.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"bray" wrote in message
...
I have exceeded the soft quota.

Files have been deleted, mainly with attachments, but I still cannot
create
new messages.

There is a pop up message that suggests reinstalling OE. I hope not.

Help!

Have you installed the security updates issued this week on Tuesday
(KB911567)? If so, see this link for some help:
http://www.oehelp.com/OETips.aspx#14
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.



"bray" wrote in message
...
I am unable to access the address book as well.

"bray" wrote:

The new identity did not work. I get the same message as before when
trying
to create a new message "There was an error opening this message. An
error
has occurred."

The same message appears when I try to open the messages I have "saved
as"
in My documents.


"Bruce Hagen" wrote:

Create a new identity and see if you can create messages there. (File |
Identity | Add New Identity). If all is well, import what messages you
can.

For the missing folders, you will need one of these tools. If the
messages
were lost due to compacting, get DBXpress and run it in disk mode.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx

Tip:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in
background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often to avoid the need to extract messages.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"bray" wrote in message
...
I have exceeded the soft quota.

Files have been deleted, mainly with attachments, but I still cannot
create
new messages.

There is a pop up message that suggests reinstalling OE. I hope not.

Help!

Insalled on April 14th.

"Jim Pickering" wrote:

Have you installed the security updates issued this week on Tuesday
(KB911567)? If so, see this link for some help:
http://www.oehelp.com/OETips.aspx#14
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.



"bray" wrote in message
...
I am unable to access the address book as well.

"bray" wrote:

The new identity did not work. I get the same message as before when
trying
to create a new message "There was an error opening this message. An
error
has occurred."

The same message appears when I try to open the messages I have "saved
as"
in My documents.


"Bruce Hagen" wrote:

Create a new identity and see if you can create messages there. (File |
Identity | Add New Identity). If all is well, import what messages you
can.

For the missing folders, you will need one of these tools. If the
messages
were lost due to compacting, get DBXpress and run it in disk mode.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx

Tip:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in
background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often to avoid the need to extract messages.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"bray" wrote in message
...
I have exceeded the soft quota.

Files have been deleted, mainly with attachments, but I still cannot
create
new messages.

There is a pop up message that suggests reinstalling OE. I hope not.

Help!

I think I'm going to pass this to someone else. You may have to reinstall
IE/OE, which isn't so bad, but I'd rather see another opinion first.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"bray" wrote in message
...
I am unable to access the address book as well.

"bray" wrote:

The new identity did not work. I get the same message as before when
trying
to create a new message "There was an error opening this message. An
error
has occurred."

The same message appears when I try to open the messages I have "saved
as"
in My documents.


"Bruce Hagen" wrote:

Create a new identity and see if you can create messages there. (File |
Identity | Add New Identity). If all is well, import what messages you
can.

For the missing folders, you will need one of these tools. If the
messages
were lost due to compacting, get DBXpress and run it in disk mode.

DBXtract:
http://www.oehelp.com/DBXtract/Default.aspx

DBXpress: {much faster for large files}
http://www.oehelp.com/DBXpress/Default.aspx

Tip:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in
background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often to avoid the need to extract messages.

Backup and Resto

http://www.insideoutlookexpress.com/backup/

http://www.oehelp.com/backup.aspx

http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"bray" wrote in message
...
I have exceeded the soft quota.

Files have been deleted, mainly with attachments, but I still cannot
create
new messages.

There is a pop up message that suggests reinstalling OE. I hope not.

Help!