With the address book opened and "file" from the menu is selected, "import"
and "export" are not highlighted.

I CAN export as a text file from the main menu but that is useless.

Any ideas?

Is MS Office and/or MS Outlook also installed?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

grinder wrote:
With the address book opened and "file" from the menu is selected,
"import" and "export" are not highlighted.

I CAN export as a text file from the main menu but that is useless.

Any ideas?

Yes to both.

I
"PA Bear" wrote in message
...
Is MS Office and/or MS Outlook also installed?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

grinder wrote:
With the address book opened and "file" from the menu is selected,
"import" and "export" are not highlighted.

I CAN export as a text file from the main menu but that is useless.

Any ideas?

Yes to both.

I was able to do it in the past. Then I ran an update and I lost a saved
folder and the address book. Luckily I had it backed up and only lost a
couple of days worth of data. I am now going to be more vigilant in backing
up the address book.


"PA Bear" wrote in message
...
Is MS Office and/or MS Outlook also installed?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

grinder wrote:
With the address book opened and "file" from the menu is selected,
"import" and "export" are not highlighted.

I CAN export as a text file from the main menu but that is useless.

Any ideas?

1. A recent update for OE/Address Book (911567) has been causing problems
for many, but certainly not all users. You may be one of them. Uninstall
"Security Update for Windows XP (KB911567)" via Add/Remove Programs, reboot
& see if the issue persists. If not...

2. Do you have this Registry key?...

HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4

If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) and is
its value set to 1 (one)?

If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero) and all should be well. (If that DWORD is not
present, don't create it, and don't alter any other DWORD values.)

Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.

cf. http://www.insideoe.com/files/wab.htm#share
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


grinder wrote:
Yes to both.

I was able to do it in the past. Then I ran an update and I lost a saved
folder and the address book. Luckily I had it backed up and only lost a
couple of days worth of data. I am now going to be more vigilant in
backing up the address book.


"PA Bear" wrote in message
...
Is MS Office and/or MS Outlook also installed?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

grinder wrote:
With the address book opened and "file" from the menu is selected,
"import" and "export" are not highlighted.

I CAN export as a text file from the main menu but that is useless.

Any ideas?

"PA Bear" wrote in message
...
1. A recent update for OE/Address Book (911567) has been causing problems
for many, but certainly not all users. You may be one of them. Uninstall
"Security Update for Windows XP (KB911567)" via Add/Remove Programs,
reboot & see if the issue persists. If not...

2. Do you have this Registry key?...

HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4

If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) and
is its value set to 1 (one)?

If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero) and all should be well. (If that DWORD is
not present, don't create it, and don't alter any other DWORD values.)

Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.

cf. http://www.insideoe.com/files/wab.htm#share
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org



That worked!!! Thank you very much. I did not have the update you
mentioned (unable to identify in add/remove programs). In any case I have
turned off "automatic updates."

Something happened which resulted in this value being changed as well as
removing one of my e-mail folders.

ojoijoj
"grinder" . earthlink.net...

"PA Bear" wrote in message
...
1. A recent update for OE/Address Book (911567) has been causing problems
for many, but certainly not all users. You may be one of them.
Uninstall "Security Update for Windows XP (KB911567)" via Add/Remove
Programs, reboot & see if the issue persists. If not...

2. Do you have this Registry key?...

HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4

If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) and
is its value set to 1 (one)?

If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of
Office). Change the value to 0 (zero) and all should be well. (If that
DWORD is not present, don't create it, and don't alter any other DWORD
values.)

Note that any changes (additions, deletions, edits) made while sharing
was enabled will not be available (displayed) in Address Book when
sharing is disabled.

cf. http://www.insideoe.com/files/wab.htm#share
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org



That worked!!! Thank you very much. I did not have the update you
mentioned (unable to identify in add/remove programs). In any case I have
turned off "automatic updates."

Something happened which resulted in this value being changed as well as
removing one of my e-mail folders.

YW.

grinder wrote:
"PA Bear" wrote in message
...
1. A recent update for OE/Address Book (911567) has been causing
problems for many, but certainly not all users. You may be one of
them. Uninstall "Security Update for Windows XP (KB911567)" via
Add/Remove Programs, reboot & see if the issue persists. If not...

2. Do you have this Registry key?...

HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4

If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space)
and is its value set to 1 (one)?

If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of
Office). Change the value to 0 (zero) and all should be well. (If that
DWORD is not present, don't create it, and don't alter any other DWORD
values.) Note that any changes (additions, deletions, edits) made while
sharing
was enabled will not be available (displayed) in Address Book when
sharing is disabled.

cf. http://www.insideoe.com/files/wab.htm#share
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org



That worked!!! Thank you very much. I did not have the update you
mentioned (unable to identify in add/remove programs). In any case I have
turned off "automatic updates."

Something happened which resulted in this value being changed as well as
removing one of my e-mail folders.

ghfgdsy
"grinder" wrote in message
k.net...

"PA Bear" wrote in message
...
1. A recent update for OE/Address Book (911567) has been causing problems
for many, but certainly not all users. You may be one of them.
Uninstall "Security Update for Windows XP (KB911567)" via Add/Remove
Programs, reboot & see if the issue persists. If not...

2. Do you have this Registry key?...

HKEY_CURRENT_USER
\Software
\Microsoft
\WAB
\WAB4

If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) and
is its value set to 1 (one)?

If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of
Office). Change the value to 0 (zero) and all should be well. (If that
DWORD is not present, don't create it, and don't alter any other DWORD
values.)

Note that any changes (additions, deletions, edits) made while sharing
was enabled will not be available (displayed) in Address Book when
sharing is disabled.

cf. http://www.insideoe.com/files/wab.htm#share
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org



That worked!!! Thank you very much. I did not have the update you
mentioned (unable to identify in add/remove programs). In any case I have
turned off "automatic updates."

Something happened which resulted in this value being changed as well as
removing one of my e-mail folders.