I have a customer whose outlook express gets hung with a server timeout
message. If I go to the ISP via a webmail program and delete the oldest
message and then connect with outlook express again it will continue
downloading the messages. Not sure what happens to cause this message to
appear to be hung. I can setup the account on a different account and
download the messages without problems. This has occurred on a couple of
different machines at different times. The solution has always been the
same delete the oldest message and then continue retrieving messages.

Has anyone else encountered this problem? Does anyone have a solution
other than what I am currently doing?

--
Bobby in Charlotte

Windows version? Post any error messages received.

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity (File
Identities Add new identity). Assuming all is well, import messages from
the old Identity before deleting it (File Identities Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- Do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place (WinXP SP2 only).

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


Bobby In Charlotte wrote:
I have a customer whose outlook express gets hung with a server timeout
message. If I go to the ISP via a webmail program and delete the oldest
message and then connect with outlook express again it will continue
downloading the messages. Not sure what happens to cause this message
to appear to be hung. I can setup the account on a different account and
download the messages without problems. This has occurred on a couple of
different machines at different times. The solution has always been the
same delete the oldest message and then continue retrieving messages.

Has anyone else encountered this problem? Does anyone have a solution
other than what I am currently doing?

Some possible causes of problems downloading mail messages:

- You may have a very large message to download, or one that is causing
problems for your mail program. You may be able to use Telnet to look
at your server mail box and optionally get rid of any problem message.
You can find these Telnet instructions at
http://pages.prodigy.net/michael_san...pop3telnet.htm
Or your mail service may offer a web interface that would allow you to
delete the problem message. If not, you might be able to use
http://mail2web.com or http://www.mailstart.com for this function (if
your ISP allows outside access to their POP3 mail server). This is what
you've been doing.

- The POP3UIDL.DAT (IMN or OE4) or POP3UIDL.DBX (OE5+) file may be
corrupted. This is used to track previously downloaded messages when
you leave messages on a POP3 server (Tools, Accounts, Mail, Properties,
Advanced). However, the file gets updated even if you aren't leaving
messages on the server. Delete the file with Outlook Express or
Internet Mail closed. (On Win2000 you need enable the display of Hidden
or System files in the folder options and XP you need to use the
advanced options to find Hidden or System files.) The next time all
mail on the server will be downloaded. But after that the file should
function correctly again.

- The POP3 mail server is having problems.

- Anti-virus program scanning e-mail as it downloads. Increasing the
Server Timeout at Tools, Accounts, Mail, Properties, Advanced might
help. Or you may need to disable the anti-virus software from scanning
e-mail.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Bobby In Charlotte" wrote in message
...
I have a customer whose outlook express gets hung with a server timeout
message. If I go to the ISP via a webmail program and delete the
oldest message and then connect with outlook express again it will
continue downloading the messages. Not sure what happens to cause
this message to appear to be hung. I can setup the account on a
different account and download the messages without problems. This has
occurred on a couple of different machines at different times. The
solution has always been the same delete the oldest message and then
continue retrieving messages.

Has anyone else encountered this problem? Does anyone have a
solution other than what I am currently doing?

--
Bobby in Charlotte

"Michael Santovec" , haber iletisinde
þunlarý ...
Some possible causes of problems downloading mail messages:

- You may have a very large message to download, or one that is causing
problems for your mail program. You may be able to use Telnet to look
at your server mail box and optionally get rid of any problem message.
You can find these Telnet instructions at
http://pages.prodigy.net/michael_san...pop3telnet.htm
Or your mail service may offer a web interface that would allow you to
delete the problem message. If not, you might be able to use
http://mail2web.com or http://www.mailstart.com for this function (if
your ISP allows outside access to their POP3 mail server). This is what
you've been doing.

- The POP3UIDL.DAT (IMN or OE4) or POP3UIDL.DBX (OE5+) file may be
corrupted. This is used to track previously downloaded messages when
you leave messages on a POP3 server (Tools, Accounts, Mail, Properties,
Advanced). However, the file gets updated even if you aren't leaving
messages on the server. Delete the file with Outlook Express or
Internet Mail closed. (On Win2000 you need enable the display of Hidden
or System files in the folder options and XP you need to use the
advanced options to find Hidden or System files.) The next time all
mail on the server will be downloaded. But after that the file should
function correctly again.

- The POP3 mail server is having problems.

- Anti-virus program scanning e-mail as it downloads. Increasing the
Server Timeout at Tools, Accounts, Mail, Properties, Advanced might
help. Or you may need to disable the anti-virus software from scanning
e-mail.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Bobby In Charlotte" wrote in message
...
I have a customer whose outlook express gets hung with a server timeout
message. If I go to the ISP via a webmail program and delete the
oldest message and then connect with outlook express again it will
continue downloading the messages. Not sure what happens to cause
this message to appear to be hung. I can setup the account on a
different account and download the messages without problems. This has
occurred on a couple of different machines at different times. The
solution has always been the same delete the oldest message and then
continue retrieving messages.

Has anyone else encountered this problem? Does anyone have a
solution other than what I am currently doing?

--
Bobby in Charlotte