Well I guess the subject line says it all, to repeat:

The new mail sound in OE6 is broke. I have already tried the following:
- In OE6, ToolsOptions I have checked the box "Play sound when new
messages arrive"
- In XP SP2 Control PanelSounds I have checked that there is a
sound assigned to WindowsNew Mail Notification.
- I have also tried using a different *.wav file
- *.wav files are NOT muted in volume settings, I can playback *.wav
files manually

Does anyone have any ideas apart from those mentioned above?!

Thanks,
Sandy

www.sandydoull.com

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity (File
Identities Add new identity). Assuming all is well, import messages from
the old Identity before deleting it (File Identities Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://insideoe.tomsterdam.com/files/maintain.htm.

- Do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place (WinXP SP2 only).

- Your anti-virus application's email scanning feature can also cause such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Sandy wrote:
Well I guess the subject line says it all, to repeat:

The new mail sound in OE6 is broke. I have already tried the following:
- In OE6, ToolsOptions I have checked the box "Play sound when new
messages arrive"
- In XP SP2 Control PanelSounds I have checked that there is a
sound assigned to WindowsNew Mail Notification.
- I have also tried using a different *.wav file
- *.wav files are NOT muted in volume settings, I can playback *.wav
files manually

Does anyone have any ideas apart from those mentioned above?!

Thanks,
Sandy

www.sandydoull.com

I tried creating a new identiity, still no sounds when I switch to it

Any other ideas?!

Thanks
Sandy

www.sandydoull.com

Is this a POP3 mail account?

Where you set the WAV file, did you try the preview button (the button
to the right of the wav file name)? Does it play OK there?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Sandy" wrote in message
oups.com...
Well I guess the subject line says it all, to repeat:

The new mail sound in OE6 is broke. I have already tried the
following:
- In OE6, ToolsOptions I have checked the box "Play sound when new
messages arrive"
- In XP SP2 Control PanelSounds I have checked that there is a
sound assigned to WindowsNew Mail Notification.
- I have also tried using a different *.wav file
- *.wav files are NOT muted in volume settings, I can playback *.wav
files manually

Does anyone have any ideas apart from those mentioned above?!

Thanks,
Sandy

www.sandydoull.com

In OE General, Sandy reports Trend Micro Anti-Spam plug-in was the culprit:
http://groups.google.com/group/micro...3521ccc642da97
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Sandy wrote:
Well I guess the subject line says it all, to repeat:

The new mail sound in OE6 is broke. I have already tried the following:
- In OE6, ToolsOptions I have checked the box "Play sound when new
messages arrive"
- In XP SP2 Control PanelSounds I have checked that there is a
sound assigned to WindowsNew Mail Notification.
- I have also tried using a different *.wav file
- *.wav files are NOT muted in volume settings, I can playback *.wav
files manually

Does anyone have any ideas apart from those mentioned above?!

Thanks,
Sandy

www.sandydoull.com

It is a POP 3 mail account and yes I can preview the sounds in XP
control panel. As PA Bear mentions I have since found that Trend Micro
Anit-Spam filter is the culprirt, as soon as I uninstall it the sound
returns and on re-install it dissapears again.

Now I know the cause, trying to find a solution, I don't want to remove
the anti-spam filter as it works really well, it is a beta version so I
have emailed the support team to see if they will fix the bug.

Cheers,
Sandy
www.sandydoull.com

Oh great. Another bug introduced by the antivirus people.


"Sandy" wrote in message
oups.com...
It is a POP 3 mail account and yes I can preview the sounds in XP
control panel. As PA Bear mentions I have since found that Trend Micro
Anit-Spam filter is the culprirt, as soon as I uninstall it the sound
returns and on re-install it dissapears again.

Now I know the cause, trying to find a solution, I don't want to remove
the anti-spam filter as it works really well, it is a beta version so I
have emailed the support team to see if they will fix the bug.

Cheers,
Sandy
www.sandydoull.com

Here is what Trend Micro support have to say about this known issue:

This is a known issue of TMAS v3.52 which is listed in Readme file as
item 7.17.

The 3rd party module inside TMAS would influence the function
of sound notification.

Please see the description below.


7.17 Notification features may not work successfully with Trend Micro
Anti-Spam installed.

================================================== ===================
The notification icon for new messages in the status bar and
"Play sound when new messages arrive" features of Outlook
Express
may not work successfully with Trend Micro Anti-Spam installed.

We apologize for any inconvenience this might have caused you.


Guess I just need to do without the sound notification until they get
there sh!t sorted!
Sandy

www.sandydoull.com

hello winmorde
"Sandy" escribió en el mensaje
oups.com...
I tried creating a new identiity, still no sounds when I switch to it

Any other ideas?!

Thanks
Sandy

www.sandydoull.com

You can use the evaluation version of OETune. See www.oehelp.com/OETune/

That should still work.

steve

"Sandy" wrote in message
oups.com...
Here is what Trend Micro support have to say about this known issue:

This is a known issue of TMAS v3.52 which is listed in Readme file as
item 7.17.

The 3rd party module inside TMAS would influence the function
of sound notification.

Please see the description below.


7.17 Notification features may not work successfully with Trend Micro
Anti-Spam installed.

================================================== ===================
The notification icon for new messages in the status bar and
"Play sound when new messages arrive" features of Outlook
Express
may not work successfully with Trend Micro Anti-Spam installed.

We apologize for any inconvenience this might have caused you.


Guess I just need to do without the sound notification until they get
there sh!t sorted!
Sandy

www.sandydoull.com