can someone help please, I am having problems sending e-mail. I get the
message "the connection to the server has failed, account pop.wanadoo.co.uk,
server smtp.wanadoo.co.uk, protocol smtp port 25 secure (ssl) socket error
10060, error number 0x800ccc0e". Ive contacted wanadoo with no luck, re
installed computer software back to factory spec several times, reset profile
updated explorer, now left with no new way to proceed. any ideas.
Regards.

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

andyr wrote:
can someone help please, I am having problems sending e-mail. I get the
message "the connection to the server has failed, account
pop.wanadoo.co.uk, server smtp.wanadoo.co.uk, protocol smtp port 25
secure (ssl) socket error 10060, error number 0x800ccc0e". Ive contacted
wanadoo with no luck, re installed computer software back to factory spec
several times, reset profile updated explorer, now left with no new way
to proceed. any ideas.
Regards.

Hi PA BEAR
thanks for your input, but unfortunately i am no further forward. I don't
have anti virus or firewall loaded at the moment just incase this was causing
problem. I have tried increaseing the time out in oe advanced properties but
still no luck. now looking for a big hammer to give computer a technical tap.

"PA Bear" wrote:

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

andyr wrote:
can someone help please, I am having problems sending e-mail. I get the
message "the connection to the server has failed, account
pop.wanadoo.co.uk, server smtp.wanadoo.co.uk, protocol smtp port 25
secure (ssl) socket error 10060, error number 0x800ccc0e". Ive contacted
wanadoo with no luck, re installed computer software back to factory spec
several times, reset profile updated explorer, now left with no new way
to proceed. any ideas.
Regards.

Make sure your account settings are correct.

Account settings to read Wanadoo in Outlook Express:
http://tinyurl.com/mypz4
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"andyr" wrote in message
...
Hi PA BEAR
thanks for your input, but unfortunately i am no further forward. I don't
have anti virus or firewall loaded at the moment just incase this was
causing
problem. I have tried increaseing the time out in oe advanced properties
but
still no luck. now looking for a big hammer to give computer a technical
tap.

"PA Bear" wrote:

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this.
To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL and
OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

andyr wrote:
can someone help please, I am having problems sending e-mail. I get
the
message "the connection to the server has failed, account
pop.wanadoo.co.uk, server smtp.wanadoo.co.uk, protocol smtp port 25
secure (ssl) socket error 10060, error number 0x800ccc0e". Ive
contacted
wanadoo with no luck, re installed computer software back to factory
spec
several times, reset profile updated explorer, now left with no new way
to proceed. any ideas.
Regards.

Hi Bruce
Ihave checked all internet settings and account settings with the wanadoo
help line and they are all ok. The only way i can send mail is from the
wanadoo home page but still not oe6. as i use windows me, and used windows
update i asumed this would solve problem. Would upgrade to win xp be an
option
Regards

"Bruce Hagen" wrote:

Make sure your account settings are correct.

Account settings to read Wanadoo in Outlook Express:
http://tinyurl.com/mypz4
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"andyr" wrote in message
...
Hi PA BEAR
thanks for your input, but unfortunately i am no further forward. I don't
have anti virus or firewall loaded at the moment just incase this was
causing
problem. I have tried increaseing the time out in oe advanced properties
but
still no luck. now looking for a big hammer to give computer a technical
tap.

"PA Bear" wrote:

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this.
To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL and
OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

andyr wrote:
can someone help please, I am having problems sending e-mail. I get
the
message "the connection to the server has failed, account
pop.wanadoo.co.uk, server smtp.wanadoo.co.uk, protocol smtp port 25
secure (ssl) socket error 10060, error number 0x800ccc0e". Ive
contacted
wanadoo with no luck, re installed computer software back to factory
spec
several times, reset profile updated explorer, now left with no new way
to proceed. any ideas.
Regards.

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express
http://support.microsoft.com/?kbid=813514

Are you connected to the Internet via wanadoo.co.uk when you try to send
mail?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"andyr" wrote in message
...
can someone help please, I am having problems sending e-mail. I get
the
message "the connection to the server has failed, account
pop.wanadoo.co.uk,
server smtp.wanadoo.co.uk, protocol smtp port 25 secure (ssl) socket
error
10060, error number 0x800ccc0e". Ive contacted wanadoo with no luck,
re
installed computer software back to factory spec several times, reset
profile
updated explorer, now left with no new way to proceed. any ideas.
Regards.

...I don't
have anti virus or firewall loaded at the moment just incase this was
causing problem.

The absence of an anti-virus app may BE the problem!

Protect Your PC!
http://www.microsoft.com/athome/security/protect/
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org


andyr wrote:
Hi PA BEAR
thanks for your input, but unfortunately i am no further forward. I don't
have anti virus or firewall loaded at the moment just incase this was
causing problem. I have tried increaseing the time out in oe advanced
properties but still no luck. now looking for a big hammer to give
computer a technical tap.

"PA Bear" wrote:

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus
Auto-Protect scans incoming files as they are saved to your hard drive,
including email and email attachments. Email Scanning is just another
layer on top of this. To make sure that Auto-Protect is providing the
maximum protection, keep Auto-Protect enabled and run LiveUpdate
regularly to ensure that you have the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL
and OE http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

andyr wrote:
can someone help please, I am having problems sending e-mail. I get
the message "the connection to the server has failed, account
pop.wanadoo.co.uk, server smtp.wanadoo.co.uk, protocol smtp port 25
secure (ssl) socket error 10060, error number 0x800ccc0e". Ive
contacted wanadoo with no luck, re installed computer software back
to factory spec several times, reset profile updated explorer, now
left with no new way to proceed. any ideas.
Regards.

Hi Mike,
Yes, I am connected to the internet via wanadoo.co.uk when i try to send
e-mail, I will however now load an anti virus as i feel a bit vulnerable

"Michael Santovec" wrote:

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express
http://support.microsoft.com/?kbid=813514

Are you connected to the Internet via wanadoo.co.uk when you try to send
mail?

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"andyr" wrote in message
...
can someone help please, I am having problems sending e-mail. I get
the
message "the connection to the server has failed, account
pop.wanadoo.co.uk,
server smtp.wanadoo.co.uk, protocol smtp port 25 secure (ssl) socket
error
10060, error number 0x800ccc0e". Ive contacted wanadoo with no luck,
re
installed computer software back to factory spec several times, reset
profile
updated explorer, now left with no new way to proceed. any ideas.
Regards.