The problem is that a email from particular persons comes into Outlook
express on a brand new Win XP sp 2 laptop when you double click to open it
there is nothing in the body of the email. If you close it and look at the
size column you can see that there must be something in it since the emails
vary but can be up to 12 KB in size.



If you drag the Email onto the desktop and double click it. Then Outlook
Express happily opens it and displays the whole email, formatting and
everything.



I thought that it might be something to do with the store. So I re-imported
all the emails back into the account. Now every one of the emails received
up until the point of the importation can be viewed directly in Outlook
Express as if there was never a problem. But new emails from these specific
people still comes up as blank if you try to open them.



The only thing that I think is worth mentioning about it is that the primary
sender that causes these problems, uses Lotus Notes. So I believe there is a
formatting issue here between the two emailing methods but I just can't get
a better work around than copying the emails to the desktop first before
opening them.



Any help or suggestions will be greatly appreciated.

Since it is from only one person, it sounds like they are sending in a
format that OE can't read. Ask them to try a different format like Plain
Text.

Make sure for you that in OE: Tools | Options | Read | Fonts. Choose:
Western European (ISO).

Ctrl+F3 will also show the message, but that is not the result you want, of
course.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"William Steyn" wrote in message
...
The problem is that a email from particular persons comes into Outlook
express on a brand new Win XP sp 2 laptop when you double click to open it
there is nothing in the body of the email. If you close it and look at the
size column you can see that there must be something in it since the
emails
vary but can be up to 12 KB in size.



If you drag the Email onto the desktop and double click it. Then Outlook
Express happily opens it and displays the whole email, formatting and
everything.



I thought that it might be something to do with the store. So I
re-imported
all the emails back into the account. Now every one of the emails received
up until the point of the importation can be viewed directly in Outlook
Express as if there was never a problem. But new emails from these
specific
people still comes up as blank if you try to open them.



The only thing that I think is worth mentioning about it is that the
primary
sender that causes these problems, uses Lotus Notes. So I believe there is
a
formatting issue here between the two emailing methods but I just can't
get
a better work around than copying the emails to the desktop first before
opening them.



Any help or suggestions will be greatly appreciated.

If the sender is using Lotus Notes then I think this is a known problem.

--
Frank Saunders, MS-MVP OE
"Anyone who prefers security over freedom deserves neither."


"William Steyn" wrote in message
...
The problem is that a email from particular persons comes into Outlook
express on a brand new Win XP sp 2 laptop when you double click to open it
there is nothing in the body of the email. If you close it and look at the
size column you can see that there must be something in it since the
emails
vary but can be up to 12 KB in size.



If you drag the Email onto the desktop and double click it. Then Outlook
Express happily opens it and displays the whole email, formatting and
everything.



I thought that it might be something to do with the store. So I
re-imported
all the emails back into the account. Now every one of the emails received
up until the point of the importation can be viewed directly in Outlook
Express as if there was never a problem. But new emails from these
specific
people still comes up as blank if you try to open them.



The only thing that I think is worth mentioning about it is that the
primary
sender that causes these problems, uses Lotus Notes. So I believe there is
a
formatting issue here between the two emailing methods but I just can't
get
a better work around than copying the emails to the desktop first before
opening them.



Any help or suggestions will be greatly appreciated.

Are you perhaps using SpamKiller? It is known to corrupt messages from
Lotus Notes.

As a work around, you can read the message by looking at the Message
Source (Ctrl-F3). It won't be pretty.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"William Steyn" wrote in message
...
The problem is that a email from particular persons comes into Outlook
express on a brand new Win XP sp 2 laptop when you double click to
open it
there is nothing in the body of the email. If you close it and look at
the
size column you can see that there must be something in it since the
emails
vary but can be up to 12 KB in size.



If you drag the Email onto the desktop and double click it. Then
Outlook
Express happily opens it and displays the whole email, formatting and
everything.



I thought that it might be something to do with the store. So I
re-imported
all the emails back into the account. Now every one of the emails
received
up until the point of the importation can be viewed directly in
Outlook
Express as if there was never a problem. But new emails from these
specific
people still comes up as blank if you try to open them.



The only thing that I think is worth mentioning about it is that the
primary
sender that causes these problems, uses Lotus Notes. So I believe
there is a
formatting issue here between the two emailing methods but I just
can't get
a better work around than copying the emails to the desktop first
before
opening them.



Any help or suggestions will be greatly appreciated.

Hi there Michael.

This is interesting. The computer is using Spamkiller. I have disabled it
right at the start when we started using the pc but this sounds to be the
most likely reason for my problem. I'll have a look on Mcafee's site to see
if I can find any solutions to this problem, but if you have any more
sugestions please let me know.

Thanks,


"Michael Santovec" wrote in message
...
Are you perhaps using SpamKiller? It is known to corrupt messages from
Lotus Notes.

As a work around, you can read the message by looking at the Message
Source (Ctrl-F3). It won't be pretty.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"William Steyn" wrote in message
...
The problem is that a email from particular persons comes into Outlook
express on a brand new Win XP sp 2 laptop when you double click to
open it
there is nothing in the body of the email. If you close it and look at
the
size column you can see that there must be something in it since the
emails
vary but can be up to 12 KB in size.



If you drag the Email onto the desktop and double click it. Then
Outlook
Express happily opens it and displays the whole email, formatting and
everything.



I thought that it might be something to do with the store. So I
re-imported
all the emails back into the account. Now every one of the emails
received
up until the point of the importation can be viewed directly in
Outlook
Express as if there was never a problem. But new emails from these
specific
people still comes up as blank if you try to open them.



The only thing that I think is worth mentioning about it is that the
primary
sender that causes these problems, uses Lotus Notes. So I believe
there is a
formatting issue here between the two emailing methods but I just
can't get
a better work around than copying the emails to the desktop first
before
opening them.



Any help or suggestions will be greatly appreciated.

See the Problems and Complications section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_san...de.htm#problem

You'll find a description there of what SpamKiller is doing to the Lotus
Notes messages.

I'm not aware of McAfee acknowledging the problem. If SpamKiller didn't
modify the MIME header (which is as no business doing), the problem
would go away.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"William Steyn" wrote in message
...
Hi there Michael.

This is interesting. The computer is using Spamkiller. I have disabled
it
right at the start when we started using the pc but this sounds to be
the
most likely reason for my problem. I'll have a look on Mcafee's site
to see
if I can find any solutions to this problem, but if you have any more
sugestions please let me know.

Thanks,


"Michael Santovec" wrote in message
...
Are you perhaps using SpamKiller? It is known to corrupt messages
from
Lotus Notes.

As a work around, you can read the message by looking at the Message
Source (Ctrl-F3). It won't be pretty.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"William Steyn" wrote in message
...
The problem is that a email from particular persons comes into
Outlook
express on a brand new Win XP sp 2 laptop when you double click to
open it
there is nothing in the body of the email. If you close it and look
at
the
size column you can see that there must be something in it since
the
emails
vary but can be up to 12 KB in size.



If you drag the Email onto the desktop and double click it. Then
Outlook
Express happily opens it and displays the whole email, formatting
and
everything.



I thought that it might be something to do with the store. So I
re-imported
all the emails back into the account. Now every one of the emails
received
up until the point of the importation can be viewed directly in
Outlook
Express as if there was never a problem. But new emails from these
specific
people still comes up as blank if you try to open them.



The only thing that I think is worth mentioning about it is that
the
primary
sender that causes these problems, uses Lotus Notes. So I believe
there is a
formatting issue here between the two emailing methods but I just
can't get
a better work around than copying the emails to the desktop first
before
opening them.



Any help or suggestions will be greatly appreciated.