I have the same type of problem as Amarante, I have XP SP2 and have
uninstalled Norton Internet Security completely. Upgraded to Microsofts new
Windows Defender also used Windows Live Safty Centre, no bugs. Also use Ad
Aware, Spybot Search and Destroy and no bugs there either. I have restated
several times but still OE starts to open then the old " OE has encounted a
problem and needs to close". I use Office Outlook in another account and have
no problems. I use to use both OE and Outlook in one account and they both
work well untill recently. Please can you advise on how to get OE up and
running again.
Many thanks in advance.....Gee Gee.

"Jim Pickering" wrote:

My suggestion would be instead to uninstall any product you have from
Symantec. Norton does not play "nice" with Outlook Express and never has.
It can even cause a total loss of stored messages. Its continued use is at
your own risk and if you insist on using it, at least disable all email
scanning with it to prevent damage to your stored messages.

As should be obvious from the comments above, Symantec has no clue about how
the stored messages can be damaged by the use of its products nor the
problems it causes in Outlook Express. And they don't want to hear about
it, since their main interest is in selling you their products. However,
they will admit, albeit reluctantly, that email scanning does absolutely
nothing of any redeeming value:

Frequently asked questions about Norton AntiVirus Email Scanning:
http://service1.symantec.com/SUPPORT...02111812533106

--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Amarante" wrote in message
...
On returning from vacation I had two fraudulent emails purportedly from
PayPal my account info. I attempted to copy the headers and forward to
security at my ISP but on hitting "send" received message: "OE encountered
a
problem and needs to close". Clicking OK makes OE close, then a message
appears: "Another program is attempting to access your address book, do
you
want to allow it?" I ran full virus scan with updated .dats which showed
nothing. Then rebooted in Safe Mode, but Norton Antivirus would not open
in
Safe Mode, giving message: "Symantec Integrator encountered a problem and
needs to close." An hour on the phone with Symantec Virus Support
determined
that I don't have a virus....at least not one known to them, I guess.
Their
suggestion. Un/reinstall OE 6 and Norton Internet Security. Before doing
that, I thought I'd see if anyone here had similar problems or other
suggestions.

See replies to your post in OE General newsgroup:
http://groups.google.com/group/micro...8ff441f8c75f11
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

gee gee wrote:
I have the same type of problem as Amarante, I have XP SP2 and have
uninstalled Norton Internet Security completely. Upgraded to Microsofts
new Windows Defender also used Windows Live Safty Centre, no bugs. Also
use Ad Aware, Spybot Search and Destroy and no bugs there either. I have
restated several times but still OE starts to open then the old " OE has
encounted a problem and needs to close". I use Office Outlook in another
account and have no problems. I use to use both OE and Outlook in one
account and they both work well untill recently. Please can you advise on
how to get OE up and running again.
Many thanks in advance.....Gee Gee.
snip

Thanks for your solution, I had tried this, I made OE the default but could
not enter OE to make addjustment there.... Good news though, I received an MS
auto update (KB 905474) and all is well........Thanks for your
help.........PS. thanks to everyone that uses this great site and keep on
posting ....... Gee Gee

"PA Bear" wrote:

See replies to your post in OE General newsgroup:
http://groups.google.com/group/micro...8ff441f8c75f11
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

gee gee wrote:
I have the same type of problem as Amarante, I have XP SP2 and have
uninstalled Norton Internet Security completely. Upgraded to Microsofts
new Windows Defender also used Windows Live Safty Centre, no bugs. Also
use Ad Aware, Spybot Search and Destroy and no bugs there either. I have
restated several times but still OE starts to open then the old " OE has
encounted a problem and needs to close". I use Office Outlook in another
account and have no problems. I use to use both OE and Outlook in one
account and they both work well untill recently. Please can you advise on
how to get OE up and running again.
Many thanks in advance.....Gee Gee.
snip

I received an MS auto update (KB 905474) and all is well

Your error message (as posted in OE General) was:

QP
OE has encounted a problem and needs to close
AppName: msimn.exe
AppVer: 6.0.2900.2180
ModName: mlang.dll
/QP

I'd bet that either another "auto update" resolved the problem or that the
"auto update" had nothing whatsoever to do with the problem.

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- Do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place (WinXP SP2 only).

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~PA Bear


gee gee wrote:
Thanks for your solution, I had tried this, I made OE the default but
could not enter OE to make addjustment there.... Good news though, I
received an MS auto update (KB 905474) and all is well........Thanks for
your help.........PS. thanks to everyone that uses this great site and
keep on posting ....... Gee Gee

"PA Bear" wrote:

See replies to your post in OE General newsgroup:
http://groups.google.com/group/micro...8ff441f8c75f11
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

gee gee wrote:
I have the same type of problem as Amarante, I have XP SP2 and have
uninstalled Norton Internet Security completely. Upgraded to
Microsofts new Windows Defender also used Windows Live Safty Centre,
no bugs. Also use Ad Aware, Spybot Search and Destroy and no bugs
there either. I have restated several times but still OE starts to
open then the old " OE has encounted a problem and needs to close". I
use Office Outlook in another account and have no problems. I use to
use both OE and Outlook in one account and they both work well untill
recently. Please can you advise on how to get OE up and running again.
Many thanks in advance.....Gee Gee.
snip