1. Start Run (type in) winver [OK] What does it say in the resulting
little window (e.g., "Build 2600.xpsp_sp2_gdr.05031-1519 : Service Pack 2")?

2. You just checked in at Windows Update and only one (1) update was
offered/installed? Is Automatic Updates enabled?

I am having a fair amount of trouble w/OE 6, and initially
thought it was being caused by my e-mail notification program.
I uninstalled the notification program, and am still having the
problems.

3. What "email notification program" was this and when did you uninstall it?

4. Are you running Ad-aware SE v1.06 and Spybot v1.4, both fully updated?
Have you updated and scanned with each recently? (Have Ad-aware fix
anything found; Generally speaking, have Spybot fix anything found that's
listed in RED.)

5. Is your PC-cillin subcription current? Does it appear to be working
properly? Is it updated automatically everyday and configured to run a full
system scan shortly after updating (also daily)? If not, have you updated
manually and then run a full system scan recently?
--
~PA Bear

Clayton L Owen wrote:
Another Update: I just checked at the update site, and there was one;
Advance Notification update, which I d/led and installed. I don't imagine
this has anything to do with OE problems though.

So, yes, I am updated.

"Clayton L Owen" wrote:
Yes, as far as I know. I will go to the update site however, and make
sure that everything is updated properly.

In addition, my OE just "hung" again with one of the new IDs. As
before, it would close, but not release the ID until I rebooted the
system.

Is this going to mean a reinstall of the OS, or modifying the Registry?
(grrr).

"PA Bear" wrote:
Repost: Is the machine fully up-to-date at Windows Update?

YW.
--
~PA Bear

Clayton L Owen wrote:
I've created two new IDs, imported msgs., and addresses, then
deleted the old IDs. We'll see how this goes.

Thank you for your help.

"PA Bear" wrote:
1. Is the machine fully up-to-date at Windows Update?

I am having a fair amount of trouble w/OE 6, and initially
thought it was being caused by my e-mail notification
program.
I uninstalled the notification program, and am still having
the problems.

2. Both identities may have been corrupted by the program (and/or
Trend Micro Anti-Spam). Replace each of them.

For each identity:

Try one or more of your accounts in a new Named Identity (File
Identities Add new identity). Assuming all is well, (1)
compact all folders in the old identity, (2) import messages from
the old identity into the new one, and then (3) delete the old
one (File Identities Manage Identities).

Clayton L Owen wrote:
Thank you, PA Bear.
I have started doing the things you mentioned, looked at the two
links you provided, and will continue the regular maintenance as
suggested.

However, OE is still "hanging" on either one or the other of the
Identities, fairly frequently. When we go to Exit ( from
whichever ID) it will close OE, but NOT log-off the Identity.
After a re-boot, it will work normally for " x " amount of
times, and then suddenly, it will do the same thing again.

Any further ideas (?) will be appreciated.

"PA Bear" wrote:
Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move
them to local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently
perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm.

- Do not attempt to close OE via Task Manager or shutdown your
machine if Automatic Compacting is taking place (WinXP SP2
only).

- Your anti-virus application's email scanning feature can
also cause corruption. Disable it. It provides no additional
protection. --
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Clayton L Owen wrote:
Hi,
Using...
IE and OE 6.x, Win XP,
Trend Micro PC-cillin
Spybot, Spyware Blaster, Ad Aware SE,

I am having a fair amount of trouble w/OE 6, and initially
thought it was being caused by my e-mail notification
program.
I uninstalled the notification program, and am still having
the problems.

We have two accounts, and at different times one or the
other account will not "let go" when closed via Exit and
Log Off Idenity.
Then when trying to launch OE from the Quick Launch area of
the Taskbar, an error message will come up that it was
unable to initialize the Store Directory, or, it simply
won't open anything at all.
Once in a while, the 'Send a Report to Microsoft' error box
will come up, but not always.

The only remedy seems to be to reboot the system.

I have already reinstalled the OS via Dell's Symantec
utility.

I have tried using a Registry cleaner (Easy Clean, or
something like that), and that hasn't helped. It doesn't
appear to have hurt anything either.

As far as I can tell, all updates are in place.