Hello to all!

I have a client who has OE 6.0 and she cannot seem to delete her Inbox
messages. We have deleted them and emptied the deleted folder and they
disappear until we log out and log back in. They reappear. Please
help!!!!!!

I am also getting 0x800420CD and 0x800ccc19 errors as well. Her
send/receive stops recieving e-mails and times out.

Any help would be greatly appreciated.

Thanks!

Stacy

For the errors:

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Microsoft KB Article 813514:
How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/?kbid=813514

For your message problem:

Move any messages you wish to save out of the Inbox and Deleted Items and do
the following for both:

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In Windows XP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the folder(s) in question {Inbox.dbx &
Deleted Items.dbx} and delete them. New folders will be created
automatically when you open OE.

General advice for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: FileWork Offline (or double click Working Online in the Status
Bar). File | Folder | Compact all folders. Don't touch anything until the
compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~


"Stacy" wrote in message
news
Hello to all!

I have a client who has OE 6.0 and she cannot seem to delete her Inbox
messages. We have deleted them and emptied the deleted folder and they
disappear until we log out and log back in. They reappear. Please
help!!!!!!

I am also getting 0x800420CD and 0x800ccc19 errors as well. Her
send/receive stops recieving e-mails and times out.

Any help would be greatly appreciated.

Thanks!

Stacy

Thanks Bruce! I will try it out and let you know.......

"Bruce Hagen" wrote:

For the errors:

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Microsoft KB Article 813514:
How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/?kbid=813514

For your message problem:

Move any messages you wish to save out of the Inbox and Deleted Items and do
the following for both:

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In Windows XP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the folder(s) in question {Inbox.dbx &
Deleted Items.dbx} and delete them. New folders will be created
automatically when you open OE.

General advice for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: FileWork Offline (or double click Working Online in the Status
Bar). File | Folder | Compact all folders. Don't touch anything until the
compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~


"Stacy" wrote in message
news
Hello to all!

I have a client who has OE 6.0 and she cannot seem to delete her Inbox
messages. We have deleted them and emptied the deleted folder and they
disappear until we log out and log back in. They reappear. Please
help!!!!!!

I am also getting 0x800420CD and 0x800ccc19 errors as well. Her
send/receive stops recieving e-mails and times out.

Any help would be greatly appreciated.

Thanks!

Stacy