Hi,

My outlook is correctly configured to send email via my smtp server. As long
as I log onto a secure network with a username and password, the email is
sent.

However, I recently moved to wi fi and when I log onto a public network ie
no username and password, I cannot send the email. I am able to retrieve the
mail. Outlook spits out an error along the lines of an error with the server.

What do I do.

Thanks

Kenny

You need to contact your ISP. Very many will not allow you to use their
SMTP server unless you are connected to them. Some, however, allow you to
authenticate first with your username and password and then the send is
allowed. You need to check with them to determine what you can do.

If they allow authentication, then you need to check the option under Tools
| Accounts | Mail | Properties | Servers

steve

"KennyHubbard" wrote in message
...
Hi,

My outlook is correctly configured to send email via my smtp server. As
long
as I log onto a secure network with a username and password, the email is
sent.

However, I recently moved to wi fi and when I log onto a public network ie
no username and password, I cannot send the email. I am able to retrieve
the
mail. Outlook spits out an error along the lines of an error with the
server.

What do I do.

Thanks

Kenny

Hi Steve,

Many thanks for the reply. I seem able to send email through their server
even though I am not connecting through them. I am staying in a hotel where I
can connect to the internet through a LAN cable from the room. In order to
access the net I have to type in my room number and a password and I pay for
the connection. I am then able to send email through my smtp server.

When I go downstairs to the lobby, I can connect to the public wi fi
network. You do not have to log in and it is free. That is when I get the
problem with the email(I get my mail in from the pop server ok). The only
difference I can see is that the wifi network is not secure.

Any ideas?

Thanks

Kenny

"Steve Cochran" wrote:

You need to contact your ISP. Very many will not allow you to use their
SMTP server unless you are connected to them. Some, however, allow you to
authenticate first with your username and password and then the send is
allowed. You need to check with them to determine what you can do.

If they allow authentication, then you need to check the option under Tools
| Accounts | Mail | Properties | Servers

steve

"KennyHubbard" wrote in message
...
Hi,

My outlook is correctly configured to send email via my smtp server. As
long
as I log onto a secure network with a username and password, the email is
sent.

However, I recently moved to wi fi and when I log onto a public network ie
no username and password, I cannot send the email. I am able to retrieve
the
mail. Outlook spits out an error along the lines of an error with the
server.

What do I do.

Thanks

Kenny

The full text of the error message would be helpful. That includes the
server name, server type, port number, socket error code, SSL, etc. For
best results, copy/paste the error message rather than retyping it. You
should be able to highlight the message text in the error window (hold
down the left mouse button while dragging the mouse over the text).
Then press Ctrl-C (hold down the Ctrl key while pressing the C key) to
copy the highlighted text to the Windows clipboard. You can then paste
that text into the problem description using the Ctrl-V key combination.

Some ISPs (the Wi-Fi network in your case) block access to other SMTP
mail servers while connected via them. (They block TCP/IP port 25
except to their own SMTP mail server.) The error messages may indicate
network is unreachable, access denied, or timeout errors (socket errors
10051, 10061 and 10060.) A workaround for this is to use the SMTP mail
server of the service that you connect via, but leave your other
settings the same. But in the case of a Wi-Fi service, they probably
don't have an SMTP mail server. In some cases you can use Port 587 or
465 rather than port 25 (specify in OE at Tools, Accounts, Mail,
Properties, Advanced). Your ISP is more likely to allow this port. The
SMTP mail server has to support this port. SMTP Authentication will
likely be required. In OE this is specified in Tools, Accounts, Mail,
Properties, Servers, Outgoing Mail Server, My Server Requires
Authentication.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"KennyHubbard" wrote in message
...
Hi Steve,

Many thanks for the reply. I seem able to send email through their
server
even though I am not connecting through them. I am staying in a hotel
where I
can connect to the internet through a LAN cable from the room. In
order to
access the net I have to type in my room number and a password and I
pay for
the connection. I am then able to send email through my smtp server.

When I go downstairs to the lobby, I can connect to the public wi fi
network. You do not have to log in and it is free. That is when I get
the
problem with the email(I get my mail in from the pop server ok). The
only
difference I can see is that the wifi network is not secure.

Any ideas?

Thanks

Kenny

"Steve Cochran" wrote:

You need to contact your ISP. Very many will not allow you to use
their
SMTP server unless you are connected to them. Some, however, allow
you to
authenticate first with your username and password and then the send
is
allowed. You need to check with them to determine what you can do.

If they allow authentication, then you need to check the option under
Tools
| Accounts | Mail | Properties | Servers

steve

"KennyHubbard" wrote in
message
...
Hi,

My outlook is correctly configured to send email via my smtp
server. As
long
as I log onto a secure network with a username and password, the
email is
sent.

However, I recently moved to wi fi and when I log onto a public
network ie
no username and password, I cannot send the email. I am able to
retrieve
the
mail. Outlook spits out an error along the lines of an error with
the
server.

What do I do.

Thanks

Kenny

Ok, thanks for all the input. I tried those 2 port numbers and it doesn't
seem to find the server. Here is the text of the error

The message could not be sent because one of the recipients was rejected by
the server. The rejected e-mail address was '.
Subject 'test', Account: 'pop.tiscali.co.za', Server: 'smtp.tiscali.co.za',
Protocol: SMTP, Server Response: '554 : Relay
access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number:
0x800CCC79

Thanks guys


"Michael Santovec" wrote:

The full text of the error message would be helpful. That includes the
server name, server type, port number, socket error code, SSL, etc. For
best results, copy/paste the error message rather than retyping it. You
should be able to highlight the message text in the error window (hold
down the left mouse button while dragging the mouse over the text).
Then press Ctrl-C (hold down the Ctrl key while pressing the C key) to
copy the highlighted text to the Windows clipboard. You can then paste
that text into the problem description using the Ctrl-V key combination.

Some ISPs (the Wi-Fi network in your case) block access to other SMTP
mail servers while connected via them. (They block TCP/IP port 25
except to their own SMTP mail server.) The error messages may indicate
network is unreachable, access denied, or timeout errors (socket errors
10051, 10061 and 10060.) A workaround for this is to use the SMTP mail
server of the service that you connect via, but leave your other
settings the same. But in the case of a Wi-Fi service, they probably
don't have an SMTP mail server. In some cases you can use Port 587 or
465 rather than port 25 (specify in OE at Tools, Accounts, Mail,
Properties, Advanced). Your ISP is more likely to allow this port. The
SMTP mail server has to support this port. SMTP Authentication will
likely be required. In OE this is specified in Tools, Accounts, Mail,
Properties, Servers, Outgoing Mail Server, My Server Requires
Authentication.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"KennyHubbard" wrote in message
...
Hi Steve,

Many thanks for the reply. I seem able to send email through their
server
even though I am not connecting through them. I am staying in a hotel
where I
can connect to the internet through a LAN cable from the room. In
order to
access the net I have to type in my room number and a password and I
pay for
the connection. I am then able to send email through my smtp server.

When I go downstairs to the lobby, I can connect to the public wi fi
network. You do not have to log in and it is free. That is when I get
the
problem with the email(I get my mail in from the pop server ok). The
only
difference I can see is that the wifi network is not secure.

Any ideas?

Thanks

Kenny

"Steve Cochran" wrote:

You need to contact your ISP. Very many will not allow you to use
their
SMTP server unless you are connected to them. Some, however, allow
you to
authenticate first with your username and password and then the send
is
allowed. You need to check with them to determine what you can do.

If they allow authentication, then you need to check the option under
Tools
| Accounts | Mail | Properties | Servers

steve

"KennyHubbard" wrote in
message
...
Hi,

My outlook is correctly configured to send email via my smtp
server. As
long
as I log onto a secure network with a username and password, the
email is
sent.

However, I recently moved to wi fi and when I log onto a public
network ie
no username and password, I cannot send the email. I am able to
retrieve
the
mail. Outlook spits out an error along the lines of an error with
the
server.

What do I do.

Thanks

Kenny

That error message indicates that the Wi-Fi is not blocking the mail.
Rather that 'smtp.tiscali.co.za' does not recognize you as a authorized
sender, presumably because you are not connecting via their service.

Whether or not the alternate ports work depends on the Tiscali. You'll
need to check with them on their requirements. At a minimum they would
likely require the Tools, Accounts, Mail, Properties, Servers, Outgoing
Mail Server, My Server Requires Authentication.

Unless the LAN service in your room is also provided by Tiscali, I don't
understand why that would work.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"KennyHubbard" wrote in message
...
Ok, thanks for all the input. I tried those 2 port numbers and it
doesn't
seem to find the server. Here is the text of the error

The message could not be sent because one of the recipients was
rejected by
the server. The rejected e-mail address was
'.
Subject 'test', Account: 'pop.tiscali.co.za', Server:
'smtp.tiscali.co.za',
Protocol: SMTP, Server Response: '554 :
Relay
access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error
Number:
0x800CCC79

Thanks guys


"Michael Santovec" wrote:

The full text of the error message would be helpful. That includes
the
server name, server type, port number, socket error code, SSL, etc.
For
best results, copy/paste the error message rather than retyping it.
You
should be able to highlight the message text in the error window
(hold
down the left mouse button while dragging the mouse over the text).
Then press Ctrl-C (hold down the Ctrl key while pressing the C key)
to
copy the highlighted text to the Windows clipboard. You can then
paste
that text into the problem description using the Ctrl-V key
combination.

Some ISPs (the Wi-Fi network in your case) block access to other SMTP
mail servers while connected via them. (They block TCP/IP port 25
except to their own SMTP mail server.) The error messages may
indicate
network is unreachable, access denied, or timeout errors (socket
errors
10051, 10061 and 10060.) A workaround for this is to use the SMTP
mail
server of the service that you connect via, but leave your other
settings the same. But in the case of a Wi-Fi service, they probably
don't have an SMTP mail server. In some cases you can use Port 587
or
465 rather than port 25 (specify in OE at Tools, Accounts, Mail,
Properties, Advanced). Your ISP is more likely to allow this port.
The
SMTP mail server has to support this port. SMTP Authentication will
likely be required. In OE this is specified in Tools, Accounts,
Mail,
Properties, Servers, Outgoing Mail Server, My Server Requires
Authentication.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"KennyHubbard" wrote in
message
...
Hi Steve,

Many thanks for the reply. I seem able to send email through their
server
even though I am not connecting through them. I am staying in a
hotel
where I
can connect to the internet through a LAN cable from the room. In
order to
access the net I have to type in my room number and a password and
I
pay for
the connection. I am then able to send email through my smtp
server.

When I go downstairs to the lobby, I can connect to the public wi
fi
network. You do not have to log in and it is free. That is when I
get
the
problem with the email(I get my mail in from the pop server ok).
The
only
difference I can see is that the wifi network is not secure.

Any ideas?

Thanks

Kenny

"Steve Cochran" wrote:

You need to contact your ISP. Very many will not allow you to use
their
SMTP server unless you are connected to them. Some, however,
allow
you to
authenticate first with your username and password and then the
send
is
allowed. You need to check with them to determine what you can
do.

If they allow authentication, then you need to check the option
under
Tools
| Accounts | Mail | Properties | Servers

steve

"KennyHubbard" wrote in
message
...
Hi,

My outlook is correctly configured to send email via my smtp
server. As
long
as I log onto a secure network with a username and password, the
email is
sent.

However, I recently moved to wi fi and when I log onto a public
network ie
no username and password, I cannot send the email. I am able to
retrieve
the
mail. Outlook spits out an error along the lines of an error
with
the
server.

What do I do.

Thanks

Kenny

On Mon, 3 Jul 2006 08:59:03 -0700, KennyHubbard wrote:

Many thanks for the reply. I seem able to send email through their server
even though I am not connecting through them. I am staying in a hotel where I
can connect to the internet through a LAN cable from the room. In order to
access the net I have to type in my room number and a password and I pay for
the connection. I am then able to send email through my smtp server.

When I go downstairs to the lobby, I can connect to the public wi fi
network. You do not have to log in and it is free. That is when I get the
problem with the email(I get my mail in from the pop server ok). The only
difference I can see is that the wifi network is not secure.

Any ideas?

Yes. Because the Wi-Fi network is, apparently not secure, the operator
probably prohibits any outbound SMTP messages at all. See if your ISP
will accept message submission on another port; some do.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Stay out of the lobby. G

steve

"KennyHubbard" wrote in message
...
Hi Steve,

Many thanks for the reply. I seem able to send email through their server
even though I am not connecting through them. I am staying in a hotel
where I
can connect to the internet through a LAN cable from the room. In order to
access the net I have to type in my room number and a password and I pay
for
the connection. I am then able to send email through my smtp server.

When I go downstairs to the lobby, I can connect to the public wi fi
network. You do not have to log in and it is free. That is when I get the
problem with the email(I get my mail in from the pop server ok). The only
difference I can see is that the wifi network is not secure.

Any ideas?

Thanks

Kenny

"Steve Cochran" wrote:

You need to contact your ISP. Very many will not allow you to use their
SMTP server unless you are connected to them. Some, however, allow you
to
authenticate first with your username and password and then the send is
allowed. You need to check with them to determine what you can do.

If they allow authentication, then you need to check the option under
Tools
| Accounts | Mail | Properties | Servers

steve

"KennyHubbard" wrote in message
...
Hi,

My outlook is correctly configured to send email via my smtp server. As
long
as I log onto a secure network with a username and password, the email
is
sent.

However, I recently moved to wi fi and when I log onto a public network
ie
no username and password, I cannot send the email. I am able to
retrieve
the
mail. Outlook spits out an error along the lines of an error with the
server.

What do I do.

Thanks

Kenny