A client reports that when they attach a file to an email (OE6), often (but
not every time) the recipient receives several copies of the email and
attachment. Each time they've sent one to me as a test, I've received only
one so I don't have more details. This problem only started recently and
there have been no recent changes to their OE6 etc.

Any ideas?

They sending you the same attachment?

Have them check:

Tools | Accounts | Mail | account name | Properties | Advanced tab
See if "Break apart mesages larger than ___ KB" is checked and have them
uncheck it.


"Mick Ruthven" wrote in message
...
A client reports that when they attach a file to an email (OE6), often (but
not every time) the recipient receives several copies of the email and
attachment. Each time they've sent one to me as a test, I've received only
one so I don't have more details. This problem only started recently and
there have been no recent changes to their OE6 etc.

Any ideas?

Are they scanning outgoing email with an antivirus program?
Have them turn the email scan off.
--
Ron Sommer

"Mick Ruthven" wrote in message
...
A client reports that when they attach a file to an email (OE6), often (but
not every time) the recipient receives several copies of the email and
attachment. Each time they've sent one to me as a test, I've received only
one so I don't have more details. This problem only started recently and
there have been no recent changes to their OE6 etc.

Any ideas?

"Mick Ruthven" wrote in message
...
A client reports that when they attach a file to an email (OE6), often (but
not every time) the recipient receives several copies of the email and
attachment. Each time they've sent one to me as a test, I've received only
one so I don't have more details. This problem only started recently and
there have been no recent changes to their OE6 etc.

Any ideas?



Could this be it?
Tools | Accounts | account | Properties | Advanced | Break apart messages
over ## KB

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Please reply in newsgroup. Do NOT send email.

"Mick Ruthven" wrote in message
...
A client reports that when they attach a file to an email (OE6), often (but
not every time) the recipient receives several copies of the email and
attachment. Each time they've sent one to me as a test, I've received only
one so I don't have more details. This problem only started recently and
there have been no recent changes to their OE6 etc.

Any ideas?

Thanks for the suggestions. They checked the "Break apart messages" setting
and it wasn't checked. I'm waiting to hear if they're scanning outgoing mail
with an antivirus program.

Any other ideas?

"Mick Ruthven" wrote in message
...
A client reports that when they attach a file to an email (OE6), often
(but
not every time) the recipient receives several copies of the email and
attachment. Each time they've sent one to me as a test, I've received only
one so I don't have more details. This problem only started recently and
there have been no recent changes to their OE6 etc.

Any ideas?

More information. I finally received a problem message from them. The 1MB
jpg file attachment was broken up into 8 messages, each containing the
coding of the file but no attachment. Note that the "Break apart messages"
setting on the sender's Outlook Express was not checked. A part of the
information in each of the 8 messages said "This is a multi-part message in
MIME format."

The 1MB file was a CMYK jpg file. I'm having them zip it and then send it as
a test. RGB jpg files seem to be sent as attachments OK. Are there some
types of files that just won't get sent correctly as one attachment?


"Mick Ruthven" wrote in message
...
A client reports that when they attach a file to an email (OE6), often
(but
not every time) the recipient receives several copies of the email and
attachment. Each time they've sent one to me as a test, I've received only
one so I don't have more details. This problem only started recently and
there have been no recent changes to their OE6 etc.

Any ideas?

Can you select all 8 parts and click Message | Combine and Decode?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Please reply in newsgroup. Do NOT send email.

"Mick Ruthven" wrote in message
...
More information. I finally received a problem message from them. The 1MB
jpg file attachment was broken up into 8 messages, each containing the
coding of the file but no attachment. Note that the "Break apart messages"
setting on the sender's Outlook Express was not checked. A part of the
information in each of the 8 messages said "This is a multi-part message
in
MIME format."

The 1MB file was a CMYK jpg file. I'm having them zip it and then send it
as
a test. RGB jpg files seem to be sent as attachments OK. Are there some
types of files that just won't get sent correctly as one attachment?

"Mick Ruthven" wrote in message
...
A client reports that when they attach a file to an email (OE6), often
(but
not every time) the recipient receives several copies of the email and
attachment. Each time they've sent one to me as a test, I've received
only
one so I don't have more details. This problem only started recently and
there have been no recent changes to their OE6 etc.

No because I had to receive the messages in my web-based Yahoo mail account
because of a separate problem of that person not being able to successfully
send to my regular email accounts. I've now given him other email addresses
to try that I can receive in OE.

"Frank Saunders, MS-MVP OE/WM" wrote in message
...
Can you select all 8 parts and click Message | Combine and Decode?

Each account in OE has its own Break Apart option. So if there is more
than mail account in OE, you need to check all of them.

Also, are they starting a new message in OE and then attaching the file,
or are they doing a right click Sent To or sending via some other
program such as a scanner or image editing program? In the latter
cases, the send might be using a different identity in OE than they
think is being used, or even a different mail program.

Whether the JPG is a RGB or CMYK can make a difference as to whether or
not OE can display the image. But it shouldn't affect the sending of an
attachment.
- OLEXP: Image May Not Appear in Message Received with Outlook Express
http://support.microsoft.com/?kbid=246186


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Mick Ruthven" wrote in message
...
More information. I finally received a problem message from them. The
1MB
jpg file attachment was broken up into 8 messages, each containing the
coding of the file but no attachment. Note that the "Break apart
messages"
setting on the sender's Outlook Express was not checked. A part of the
information in each of the 8 messages said "This is a multi-part
message in
MIME format."

The 1MB file was a CMYK jpg file. I'm having them zip it and then send
it as
a test. RGB jpg files seem to be sent as attachments OK. Are there
some
types of files that just won't get sent correctly as one attachment?


"Mick Ruthven" wrote in message
...
A client reports that when they attach a file to an email (OE6),
often
(but
not every time) the recipient receives several copies of the email
and
attachment. Each time they've sent one to me as a test, I've received
only
one so I don't have more details. This problem only started recently
and
there have been no recent changes to their OE6 etc.

Any ideas?