I recently renewed and downloaded my Norton Internet Security software and all
seems okay until I try to open my email/newsgroup window (IE6, OE). It now
takes up to a minute for the window to display, and any other email or newsgroup
function that used to take a couple seconds now takes close to 30 seconds.
Also, but perhaps unrelated, the IE "remember password" feature is no longer
active, even though I have the box checked in IE. I have tried to de-select
email scanning in Norton to see if that speeds things up, but it doesn't improve
things. Any suggestions for IE or OE (or Norton) setting changes that may help
get me back to the way things were?

Bruce

Welcome to Symantec Service & Support
http://www.symantec.com/techsupp/index.html

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update, installing the following patch (KB918766) will help to avoid such data loss in the futu http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause corruption. Disable it. It provides no additional protection.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)


Bruce Remick wrote:

I recently renewed and downloaded my Norton Internet Security software and
all seems okay until I try to open my email/newsgroup window (IE6, OE). It
now takes up to a minute for the window to display, and any other email or
newsgroup function that used to take a couple seconds now takes close to 30
seconds. Also, but perhaps unrelated, the IE "remember password" feature is
no longer active, even though I have the box checked in IE. I have tried
to de-select email scanning in Norton to see if that speeds things up, but
it doesn't improve things. Any suggestions for IE or OE (or Norton)
setting changes that may help get me back to the way things were?

Bruce

"Bruce Remick" wrote in message
news:LNqsg.26165$8q.744@dukeread08...
I recently renewed and downloaded my Norton Internet Security software

My condolences.

and all seems okay until I try to open my email/newsgroup window (IE6,
OE). It now takes up to a minute for the window to display, and any other
email or newsgroup function that used to take a couple seconds now takes
close to 30 seconds. Also, but perhaps unrelated, the IE "remember
password" feature is no longer active, even though I have the box checked
in IE. I have tried to de-select email scanning in Norton to see if that
speeds things up, but it doesn't improve things. Any suggestions for IE
or OE (or Norton) setting changes that may help get me back to the way
things were?

Bruce

This is usually caused by an anti-spam program or an anti-virus set to scan
email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/...orruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT...256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT...01100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT...= bar_sch_nam

See also
http://help.expedient.com/mailnews/n...ntivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.


--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Please reply in newsgroup. Do NOT send email.