This glitch I'm about to explain is probably more of a Firefox issue
than anything to do with Outlook Express. However, I've already posted my
problem on the Mozilla NG and the MozillaZine Forum. I got a few responses,
but they didn't resolve the issue. So I thought I'd try one more place.

My system: Dell desktop, Windows XP Home SP2, DSL connection. Outlook
Express 6 SP2 is my email and newsgroup program, and Firefox 1.5.0.4 is my
web browser.

My computer is brand new, and by accident today I discovered a strange
glitch. Here is one way I can replicate it:

1) Firefox is launched
2) I go to Google.com (or Yahoo.com) and click Images
3) I type in some keywords and click Search
4) Several photos are displayed corresponding to my search terms. I click
on one of them, launching the web site.
5) I right-click on the page, scroll down and select Send Link. This is
where Firefox crashes. "Firefox has encountered a problem and needs to
close. We are sorry for the inconvenience." This happens at every website
when I reach this point.

One thing I would like to stress: If I visit a website directly, and
right-click Send Link, there is no problem. Outlook Express launches as
usual, and the hyperlink is automatically inserted. It's only when I'm
visiting a website via Google's or Yahoo's Image search engines. I never
had this problem with my previous desktop PC, or any other computer I can
remember.

I have tried the steps below to resolve the issue, but none have
helped:

1) Uninstalled/reinstalled the Yahoo Images and Google Images search
engines for Firefox
2) Uninstalled/reinstalled Firefox
3) Cleaned out the FF cache and cookies
4) Launched FF in safe mode and then tried the Send Link option
5) Made Thunderbird my default email program
6) Created a new FF profile
7) Went into MSCONFIG, and removed checkmarks from all the programs listed,
and rebooted. Then launched FF and tried the Send Link feature
8) Used a Dell program called PC Restore to restore my system to the
factory default settings, essentially formatting the hard drive. After the
format, I went to Microsoft Updates and downloaded/installed all the
critical patches. Then I downloaded/installed Firefox to see if the problem
would happen again. To my great annoyance, it did. This last step
convinced me the glitch was caused by some software/hardware conflict on my
PC, and nothing that I did.

Here is what Dr. Watson reports on this crash:

Application exception occurred:
App: C:\Program Files\Mozilla Firefox\firefox.exe (pid=1124)
When: 7/22/2006 @ 16:41:33.890
Exception number: c0000005 (access violation)

*---- System Information ----*
Computer Name: ***************
User Name: ***************
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 15 Model 6 Stepping 4
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Multiprocessor Free
Registered Organization:
Registered Owner: ************

*---- Task List ----*
0 System Process
4 System
544 smss.exe
592 csrss.exe
620 winlogon.exe
664 services.exe
676 lsass.exe
860 Ati2evxx.exe
876 svchost.exe
972 svchost.exe
1072 svchost.exe
1168 svchost.exe
1268 svchost.exe
1460 spoolsv.exe
1680 Explorer.EXE
1780 stsystra.exe
1796 DMXLauncher.exe
1856 CTSysVol.exe
1864 Rundll32.exe
1884 issch.exe
1892 DLACTRLW.EXE
1900 GoogleDesktop.exe
1912 clclean.0001
1972 GoogleDesktopIndex.exe
1980 jusched.exe
2036 ashDisp.exe
116 CTDetect.exe
128 DSAgnt.exe
140 Weather.exe
148 DLG.exe
360 aswUpdSv.exe
372 ashServ.exe
388 CTsvcCDA.exe
528 svchost.exe
1140 wdfmgr.exe
2176 CreativeLicensing.exe
2444 ashMaiSv.exe
2488 ashWebSv.exe
2768 alg.exe
1928 msimn.exe
1124 firefox.exe
1052 drwtsn32.exe