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#1
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Hoping someone can help! Some (about 5%) of my sent emails aren't getting
through to recipients, or are getting delayed by hours. They ARE appearing in my Sent folder. My server (Yahoo Small Business - I know - Yuck!) says their system is working perfectly (ha!). My ISP (Comcast) seems to be working fine (after all, 95% of the emails are going through fine). Any thoughts on what the problem could be, and how to get this solved? I even Bcc'd myself on a message I sent today and didn't receive it back for over 2 hours! Note - there are never more than 1-2 people in the "To" line - this isn't mass email stuff. Thanks!! |
#2
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It is very possible that your ISP is responsible, but you can try the
following to help eliminate the possibility that it is OE. Do the following for the Outbox, and if the problem persists, repeat for Sent Items after you move any messages you wish to save to a local folder you create. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Press the Tab key to highlight the folder location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the location in the box - Click OK and you'll see the OE files. Otherwise, write the location down and navigate to it in Windows Explorer. In WinXP, Win2K & Win2K03 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View. With OE closed, find the DBX file for the folder in question {Outbox.dbx} and delete it. A new one will be created automatically when you open OE. General precautions for Outlook Express: Make sure you are fully up-to-date at Windows Updates. Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. -- Bruce Hagen MS MVP - Outlook Express ~IB-CA~ "Jessica Hahn" wrote in message ... Hoping someone can help! Some (about 5%) of my sent emails aren't getting through to recipients, or are getting delayed by hours. They ARE appearing in my Sent folder. My server (Yahoo Small Business - I know - Yuck!) says their system is working perfectly (ha!). My ISP (Comcast) seems to be working fine (after all, 95% of the emails are going through fine). Any thoughts on what the problem could be, and how to get this solved? I even Bcc'd myself on a message I sent today and didn't receive it back for over 2 hours! Note - there are never more than 1-2 people in the "To" line - this isn't mass email stuff. Thanks!! |
#3
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I will try this - thanks Bruce!!
"Bruce Hagen" wrote: It is very possible that your ISP is responsible, but you can try the following to help eliminate the possibility that it is OE. Do the following for the Outbox, and if the problem persists, repeat for Sent Items after you move any messages you wish to save to a local folder you create. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Press the Tab key to highlight the folder location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the location in the box - Click OK and you'll see the OE files. Otherwise, write the location down and navigate to it in Windows Explorer. In WinXP, Win2K & Win2K03 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options | View. With OE closed, find the DBX file for the folder in question {Outbox.dbx} and delete it. A new one will be created automatically when you open OE. General precautions for Outlook Express: Make sure you are fully up-to-date at Windows Updates. Do not archive mail in default OE folders. They will eventually become corrupt. Create your own user defined folders for storing mail and move your mail to them. Empty Deleted Items folder regularly. Keep user created folders under 100MB, and Default folders as empty as is feasible. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3 In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. -- Bruce Hagen MS MVP - Outlook Express ~IB-CA~ "Jessica Hahn" wrote in message ... Hoping someone can help! Some (about 5%) of my sent emails aren't getting through to recipients, or are getting delayed by hours. They ARE appearing in my Sent folder. My server (Yahoo Small Business - I know - Yuck!) says their system is working perfectly (ha!). My ISP (Comcast) seems to be working fine (after all, 95% of the emails are going through fine). Any thoughts on what the problem could be, and how to get this solved? I even Bcc'd myself on a message I sent today and didn't receive it back for over 2 hours! Note - there are never more than 1-2 people in the "To" line - this isn't mass email stuff. Thanks!! |
#4
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If copies of the messages appear in Sent Items, chances are that the problem
lies somewhere outside of OE. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org Jessica Hahn wrote: Hoping someone can help! Some (about 5%) of my sent emails aren't getting through to recipients, or are getting delayed by hours. They ARE appearing in my Sent folder. My server (Yahoo Small Business - I know - Yuck!) says their system is working perfectly (ha!). My ISP (Comcast) seems to be working fine (after all, 95% of the emails are going through fine). Any thoughts on what the problem could be, and how to get this solved? I even Bcc'd myself on a message I sent today and didn't receive it back for over 2 hours! Note - there are never more than 1-2 people in the "To" line - this isn't mass email stuff. Thanks!! |
#5
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Assuming you are using the Send Immediately (Tools, Options, Send) and
you see the message move to your Sent Items right away, the delays are likely on the servers. If you look at the Message Source (Ctrl-F3) you can see the "Received:" headers. Each mail server inserts one as the message is received by that server. They are in reverse order with the top most one being the most recent. Looking at the differences in the times may give a clue as to where the delay was. The problem is that you can't tell whether the delay was caused by the receiving server or the sending one. I've also seen cases of where a message was received my ISP's mail server, yet was not available for download for some time. In some cases, messages received by the mail server later where available for download before some received earlier. I suspect that some of this happens when the ISP has multiple mail servers and there is some delay in communication between them. As for the messages gone missing, that's most likely due to some spam filtering by the recipient's mail server or on their PC. And it may be nothing obvious in the message that triggers the filter. I've had a case where 2 short messages where sent from a relative to me a few minutes apart. One got through OK, the other got trapped by my ISP's spam filter. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "Jessica Hahn" wrote in message ... Hoping someone can help! Some (about 5%) of my sent emails aren't getting through to recipients, or are getting delayed by hours. They ARE appearing in my Sent folder. My server (Yahoo Small Business - I know - Yuck!) says their system is working perfectly (ha!). My ISP (Comcast) seems to be working fine (after all, 95% of the emails are going through fine). Any thoughts on what the problem could be, and how to get this solved? I even Bcc'd myself on a message I sent today and didn't receive it back for over 2 hours! Note - there are never more than 1-2 people in the "To" line - this isn't mass email stuff. Thanks!! |
#6
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"Jessica Hahn" wrote in message
... Hoping someone can help! Some (about 5%) of my sent emails aren't getting through to recipients, or are getting delayed by hours. They ARE appearing in my Sent folder. My server (Yahoo Small Business - I know - Yuck!) says their system is working perfectly (ha!). My ISP (Comcast) seems to be working fine (after all, 95% of the emails are going through fine). Any thoughts on what the problem could be, and how to get this solved? I even Bcc'd myself on a message I sent today and didn't receive it back for over 2 hours! Note - there are never more than 1-2 people in the "To" line - this isn't mass email stuff. Thanks!! Another possibility is an anti-virus set to scan email. The anti-virus puts a proxy between OE and the server. It tells OE the mail has been sent and then scans it in the proxy. If the server drops the connection before the anti-virus actually gets around to sending, the message never really gets sent. Turn off all email scanning in your anti-virus. It provides no added protection over having the anti-virus running in the background without email scanning. -- Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Please reply in newsgroup. Do NOT send email. |
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