I am posting this for a friend.



She is running Win XP Pro and uses OE6. Within the past month or two, the
following issue arose: In an HTML message (both new and replies), she is
able to change font type, color, underlining, italicizing and bolding but
not font size. Whatever font type is chosen, the size always reverts back to
12 no matter what size is picked from the drop down list. The minute a key
is pressed, the size goes back to 12.



I tried to help her (I am a retired programmer and fairly technical) and did
many Google searches and searches in the MSKB. I found several other users
who had the exact same problem but I was unable to find a resolution.



Any ideas would be greatly appreciated. Thank you.

If you are using stationery, some default to a specific font and size.

Tools | Options | Compose. Make sure nothing is checked or selected in the
Stationery section.

Also see:

OLEXP: The Font Size Changes When You Press ENTER in a New Message:
http://support.microsoft.com/default...;en-us;Q232001

OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message:
http://support.microsoft.com/default...;en-us;Q240730

OLEXP: Large or Small Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;en-us;Q276435

OLEXP: Cannot Change Text Format Using Outlook Express:
http://support.microsoft.com/default...;en-us;Q178895

OLEXP: Large Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;EN-US;q276435
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
news:4XmIg.14256$WK4.57@fed1read06...
I am posting this for a friend.



She is running Win XP Pro and uses OE6. Within the past month or two, the
following issue arose: In an HTML message (both new and replies), she is
able to change font type, color, underlining, italicizing and bolding but
not font size. Whatever font type is chosen, the size always reverts back
to 12 no matter what size is picked from the drop down list. The minute a
key is pressed, the size goes back to 12.



I tried to help her (I am a retired programmer and fairly technical) and
did many Google searches and searches in the MSKB. I found several other
users who had the exact same problem but I was unable to find a
resolution.



Any ideas would be greatly appreciated. Thank you.

Bruce:

Thanks for the quick reply.

1 - I had already checked the stationery setting. Nothing is checked.
2 - I had already seen MSKB articles 232002 and 240730. Solutions provided
in these articles didn't work.
3 - The problem is not printing so, although I had seen article 276435, I
felt it was irrelevant.
4 - article 178895, she is able to change all the things listed in
"symptoms", namely style, size, color. It is only the size that reverts back
to 12.
5 - I checked the HTML source and it looks right (I've dabbled in websites
and have used HTML). It's OE6 that's not rendering it properly and only
within the past month or two. I tried composing a mesage in Word 2003 and
was able to change font sizes there. When I copied/pasted the message into
OE6, it did not show sizes properly. The entire message was in 12, no matter
what font was selected.

CSW
__________________________________________________


"Bruce Hagen" wrote in message
...
If you are using stationery, some default to a specific font and size.

Tools | Options | Compose. Make sure nothing is checked or selected in the
Stationery section.

Also see:

OLEXP: The Font Size Changes When You Press ENTER in a New Message:
http://support.microsoft.com/default...;en-us;Q232001

OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message:
http://support.microsoft.com/default...;en-us;Q240730

OLEXP: Large or Small Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;en-us;Q276435

OLEXP: Cannot Change Text Format Using Outlook Express:
http://support.microsoft.com/default...;en-us;Q178895

OLEXP: Large Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;EN-US;q276435
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
news:4XmIg.14256$WK4.57@fed1read06...
I am posting this for a friend.



She is running Win XP Pro and uses OE6. Within the past month or two, the
following issue arose: In an HTML message (both new and replies), she is
able to change font type, color, underlining, italicizing and bolding but
not font size. Whatever font type is chosen, the size always reverts back
to 12 no matter what size is picked from the drop down list. The minute a
key is pressed, the size goes back to 12.



I tried to help her (I am a retired programmer and fairly technical) and
did many Google searches and searches in the MSKB. I found several other
users who had the exact same problem but I was unable to find a
resolution.



Any ideas would be greatly appreciated. Thank you.

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages from the old identity and
delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
newsbnIg.14257$WK4.8374@fed1read06...
Bruce:

Thanks for the quick reply.

1 - I had already checked the stationery setting. Nothing is checked.
2 - I had already seen MSKB articles 232002 and 240730. Solutions provided
in these articles didn't work.
3 - The problem is not printing so, although I had seen article 276435, I
felt it was irrelevant.
4 - article 178895, she is able to change all the things listed in
"symptoms", namely style, size, color. It is only the size that reverts
back to 12.
5 - I checked the HTML source and it looks right (I've dabbled in websites
and have used HTML). It's OE6 that's not rendering it properly and only
within the past month or two. I tried composing a mesage in Word 2003 and
was able to change font sizes there. When I copied/pasted the message into
OE6, it did not show sizes properly. The entire message was in 12, no
matter what font was selected.

CSW
__________________________________________________


"Bruce Hagen" wrote in message
...
If you are using stationery, some default to a specific font and size.

Tools | Options | Compose. Make sure nothing is checked or selected in
the Stationery section.

Also see:

OLEXP: The Font Size Changes When You Press ENTER in a New Message:
http://support.microsoft.com/default...;en-us;Q232001

OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message:
http://support.microsoft.com/default...;en-us;Q240730

OLEXP: Large or Small Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;en-us;Q276435

OLEXP: Cannot Change Text Format Using Outlook Express:
http://support.microsoft.com/default...;en-us;Q178895

OLEXP: Large Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;EN-US;q276435
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
news:4XmIg.14256$WK4.57@fed1read06...
I am posting this for a friend.



She is running Win XP Pro and uses OE6. Within the past month or two,
the following issue arose: In an HTML message (both new and replies),
she is able to change font type, color, underlining, italicizing and
bolding but not font size. Whatever font type is chosen, the size always
reverts back to 12 no matter what size is picked from the drop down
list. The minute a key is pressed, the size goes back to 12.



I tried to help her (I am a retired programmer and fairly technical) and
did many Google searches and searches in the MSKB. I found several other
users who had the exact same problem but I was unable to find a
resolution.



Any ideas would be greatly appreciated. Thank you.

Bruce:

My friend had already created a new identity so I tried composing a new
message under that identity (not the main identity) with the same results. I
did not, however, create a brand new identity, myself, from scratch. The
alternate identity I used (that she had already created), was empty - i.e.
contained no messages.

Any other ideas?

Thanks.
CSW
__________________________________________________
"Bruce Hagen" wrote in message
...
You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it. If all is well, you can import your messages from the old identity and
delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
newsbnIg.14257$WK4.8374@fed1read06...
Bruce:

Thanks for the quick reply.

1 - I had already checked the stationery setting. Nothing is checked.
2 - I had already seen MSKB articles 232002 and 240730. Solutions
provided in these articles didn't work.
3 - The problem is not printing so, although I had seen article 276435, I
felt it was irrelevant.
4 - article 178895, she is able to change all the things listed in
"symptoms", namely style, size, color. It is only the size that reverts
back to 12.
5 - I checked the HTML source and it looks right (I've dabbled in
websites and have used HTML). It's OE6 that's not rendering it properly
and only within the past month or two. I tried composing a mesage in Word
2003 and was able to change font sizes there. When I copied/pasted the
message into OE6, it did not show sizes properly. The entire message was
in 12, no matter what font was selected.

CSW
__________________________________________________


"Bruce Hagen" wrote in message
...
If you are using stationery, some default to a specific font and size.

Tools | Options | Compose. Make sure nothing is checked or selected in
the Stationery section.

Also see:

OLEXP: The Font Size Changes When You Press ENTER in a New Message:
http://support.microsoft.com/default...;en-us;Q232001

OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message:
http://support.microsoft.com/default...;en-us;Q240730

OLEXP: Large or Small Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;en-us;Q276435

OLEXP: Cannot Change Text Format Using Outlook Express:
http://support.microsoft.com/default...;en-us;Q178895

OLEXP: Large Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;EN-US;q276435
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
news:4XmIg.14256$WK4.57@fed1read06...
I am posting this for a friend.



She is running Win XP Pro and uses OE6. Within the past month or two,
the following issue arose: In an HTML message (both new and replies),
she is able to change font type, color, underlining, italicizing and
bolding but not font size. Whatever font type is chosen, the size
always reverts back to 12 no matter what size is picked from the drop
down list. The minute a key is pressed, the size goes back to 12.



I tried to help her (I am a retired programmer and fairly technical)
and did many Google searches and searches in the MSKB. I found several
other users who had the exact same problem but I was unable to find a
resolution.



Any ideas would be greatly appreciated. Thank you.

That's all I've got, CSW. We'll have to see if someone else has an idea.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
news:UtnIg.14258$WK4.12076@fed1read06...
Bruce:

My friend had already created a new identity so I tried composing a new
message under that identity (not the main identity) with the same results.
I did not, however, create a brand new identity, myself, from scratch. The
alternate identity I used (that she had already created), was empty - i.e.
contained no messages.

Any other ideas?

Thanks.
CSW
__________________________________________________
"Bruce Hagen" wrote in message
...
You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it. If all is well, you can import your messages from the old identity
and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
newsbnIg.14257$WK4.8374@fed1read06...
Bruce:

Thanks for the quick reply.

1 - I had already checked the stationery setting. Nothing is checked.
2 - I had already seen MSKB articles 232002 and 240730. Solutions
provided in these articles didn't work.
3 - The problem is not printing so, although I had seen article 276435,
I felt it was irrelevant.
4 - article 178895, she is able to change all the things listed in
"symptoms", namely style, size, color. It is only the size that reverts
back to 12.
5 - I checked the HTML source and it looks right (I've dabbled in
websites and have used HTML). It's OE6 that's not rendering it properly
and only within the past month or two. I tried composing a mesage in
Word 2003 and was able to change font sizes there. When I copied/pasted
the message into OE6, it did not show sizes properly. The entire message
was in 12, no matter what font was selected.

CSW
__________________________________________________


"Bruce Hagen" wrote in message
...
If you are using stationery, some default to a specific font and size.

Tools | Options | Compose. Make sure nothing is checked or selected in
the Stationery section.

Also see:

OLEXP: The Font Size Changes When You Press ENTER in a New Message:
http://support.microsoft.com/default...;en-us;Q232001

OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message:
http://support.microsoft.com/default...;en-us;Q240730

OLEXP: Large or Small Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;en-us;Q276435

OLEXP: Cannot Change Text Format Using Outlook Express:
http://support.microsoft.com/default...;en-us;Q178895

OLEXP: Large Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;EN-US;q276435
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
news:4XmIg.14256$WK4.57@fed1read06...
I am posting this for a friend.



She is running Win XP Pro and uses OE6. Within the past month or two,
the following issue arose: In an HTML message (both new and replies),
she is able to change font type, color, underlining, italicizing and
bolding but not font size. Whatever font type is chosen, the size
always reverts back to 12 no matter what size is picked from the drop
down list. The minute a key is pressed, the size goes back to 12.



I tried to help her (I am a retired programmer and fairly technical)
and did many Google searches and searches in the MSKB. I found several
other users who had the exact same problem but I was unable to find a
resolution.



Any ideas would be greatly appreciated. Thank you.

CSW wrote:
I am posting this for a friend.



She is running Win XP Pro and uses OE6. Within the past month or two, the
following issue arose: In an HTML message (both new and replies), she is
able to change font type, color, underlining, italicizing and bolding but
not font size. Whatever font type is chosen, the size always reverts back to
12 no matter what size is picked from the drop down list. The minute a key
is pressed, the size goes back to 12.



I tried to help her (I am a retired programmer and fairly technical) and did
many Google searches and searches in the MSKB. I found several other users
who had the exact same problem but I was unable to find a resolution.



Any ideas would be greatly appreciated. Thank you.



What size is the default HTML font? Change it. Close OE. Change it
again. Close OE. Open OE and try changing the size now.

Alias

Hi CSW,

Here are some Microsoft KB articles dealing with font issues in OE. One
might have the answer.

OLEXP: The Font Size Changes When You Press ENTER in a New

Message:
http://support.microsoft.com/default...;en-us;Q232001

OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message:
http://support.microsoft.com/default...;en-us;Q240730

OLEXP: Large or Small Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;en-us;Q276435

OLEXP: Cannot Change Text Format Using Outlook Express:
http://support.microsoft.com/default...;en-us;Q178895

OLEXP: Large Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;EN-US;q276435

List compiled by:
Jim Pickering, MVP, Outlook Express

--
Tim K.
aka Kuay Tim
MS-MVP - Outlook Express
Lynnwood, WA
*
"CSW" wrote in message
news:UtnIg.14258$WK4.12076@fed1read06...
Bruce:

My friend had already created a new identity so I tried composing a new
message under that identity (not the main identity) with the same results. I
did not, however, create a brand new identity, myself, from scratch. The
alternate identity I used (that she had already created), was empty - i.e.
contained no messages.

Any other ideas?

Thanks.
CSW
__________________________________________________
"Bruce Hagen" wrote in message
...
You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it. If all is well, you can import your messages from the old identity and
delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
newsbnIg.14257$WK4.8374@fed1read06...
Bruce:

Thanks for the quick reply.

1 - I had already checked the stationery setting. Nothing is checked.
2 - I had already seen MSKB articles 232002 and 240730. Solutions
provided in these articles didn't work.
3 - The problem is not printing so, although I had seen article 276435, I
felt it was irrelevant.
4 - article 178895, she is able to change all the things listed in
"symptoms", namely style, size, color. It is only the size that reverts
back to 12.
5 - I checked the HTML source and it looks right (I've dabbled in
websites and have used HTML). It's OE6 that's not rendering it properly
and only within the past month or two. I tried composing a mesage in Word
2003 and was able to change font sizes there. When I copied/pasted the
message into OE6, it did not show sizes properly. The entire message was
in 12, no matter what font was selected.

CSW
__________________________________________________


"Bruce Hagen" wrote in message
...
If you are using stationery, some default to a specific font and size.

Tools | Options | Compose. Make sure nothing is checked or selected in
the Stationery section.

Also see:

OLEXP: The Font Size Changes When You Press ENTER in a New Message:
http://support.microsoft.com/default...;en-us;Q232001

OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message:
http://support.microsoft.com/default...;en-us;Q240730

OLEXP: Large or Small Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;en-us;Q276435

OLEXP: Cannot Change Text Format Using Outlook Express:
http://support.microsoft.com/default...;en-us;Q178895

OLEXP: Large Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;EN-US;q276435
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
news:4XmIg.14256$WK4.57@fed1read06...
I am posting this for a friend.



She is running Win XP Pro and uses OE6. Within the past month or two,
the following issue arose: In an HTML message (both new and replies),
she is able to change font type, color, underlining, italicizing and
bolding but not font size. Whatever font type is chosen, the size
always reverts back to 12 no matter what size is picked from the drop
down list. The minute a key is pressed, the size goes back to 12.



I tried to help her (I am a retired programmer and fairly technical)
and did many Google searches and searches in the MSKB. I found several
other users who had the exact same problem but I was unable to find a
resolution.



Any ideas would be greatly appreciated. Thank you.

Try Message | New Message Using | No stationery and see if you can change
the font there.

It sounds as if there is something overriding the font settings, and
stationery is the first suspect. Try the way I suggest above to verify its
not the problem.

The next thing to check then would be your accessibility options, which
could be doing the overriding.

steve

"CSW" wrote in message
news:UtnIg.14258$WK4.12076@fed1read06...
Bruce:

My friend had already created a new identity so I tried composing a new
message under that identity (not the main identity) with the same results.
I did not, however, create a brand new identity, myself, from scratch. The
alternate identity I used (that she had already created), was empty - i.e.
contained no messages.

Any other ideas?

Thanks.
CSW
__________________________________________________
"Bruce Hagen" wrote in message
...
You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it. If all is well, you can import your messages from the old identity
and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
newsbnIg.14257$WK4.8374@fed1read06...
Bruce:

Thanks for the quick reply.

1 - I had already checked the stationery setting. Nothing is checked.
2 - I had already seen MSKB articles 232002 and 240730. Solutions
provided in these articles didn't work.
3 - The problem is not printing so, although I had seen article 276435,
I felt it was irrelevant.
4 - article 178895, she is able to change all the things listed in
"symptoms", namely style, size, color. It is only the size that reverts
back to 12.
5 - I checked the HTML source and it looks right (I've dabbled in
websites and have used HTML). It's OE6 that's not rendering it properly
and only within the past month or two. I tried composing a mesage in
Word 2003 and was able to change font sizes there. When I copied/pasted
the message into OE6, it did not show sizes properly. The entire message
was in 12, no matter what font was selected.

CSW
__________________________________________________


"Bruce Hagen" wrote in message
...
If you are using stationery, some default to a specific font and size.

Tools | Options | Compose. Make sure nothing is checked or selected in
the Stationery section.

Also see:

OLEXP: The Font Size Changes When You Press ENTER in a New Message:
http://support.microsoft.com/default...;en-us;Q232001

OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message:
http://support.microsoft.com/default...;en-us;Q240730

OLEXP: Large or Small Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;en-us;Q276435

OLEXP: Cannot Change Text Format Using Outlook Express:
http://support.microsoft.com/default...;en-us;Q178895

OLEXP: Large Font Printing Message from Outlook Express:
http://support.microsoft.com/default...;EN-US;q276435
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"CSW" wrote in message
news:4XmIg.14256$WK4.57@fed1read06...
I am posting this for a friend.



She is running Win XP Pro and uses OE6. Within the past month or two,
the following issue arose: In an HTML message (both new and replies),
she is able to change font type, color, underlining, italicizing and
bolding but not font size. Whatever font type is chosen, the size
always reverts back to 12 no matter what size is picked from the drop
down list. The minute a key is pressed, the size goes back to 12.



I tried to help her (I am a retired programmer and fairly technical)
and did many Google searches and searches in the MSKB. I found several
other users who had the exact same problem but I was unable to find a
resolution.



Any ideas would be greatly appreciated. Thank you.