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#1
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OE6 either won't open at all and I get the following message or it opens but
the message comes up when I try and open an email (new, old, sent, etc) - if the inbox is empty the message doesn't come up until I try and read something. This has been happening for a while. Sometimes OE will work fine. Other times I get the message, reboot and then it works. Sometimes it takes a few tries. At the moment, I can't get OE to open at all. I have tried turning off Norton - sometimes it helps, sometimes not. Here's the message (I have gotten this message in Internet Explorer a few times): Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience. AppName: msimn.exe AppVer: 6.0.2900.2180 ModName: msoert2.dll ModVer: 6.0.2900.2180 Offset: 0000a27b |
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#2
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Forgot to say I'm running WinXP Pro SP2
"Soosi" wrote: OE6 either won't open at all and I get the following message or it opens but the message comes up when I try and open an email (new, old, sent, etc) - if the inbox is empty the message doesn't come up until I try and read something. This has been happening for a while. Sometimes OE will work fine. Other times I get the message, reboot and then it works. Sometimes it takes a few tries. At the moment, I can't get OE to open at all. I have tried turning off Norton - sometimes it helps, sometimes not. Here's the message (I have gotten this message in Internet Explorer a few times): Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience. AppName: msimn.exe AppVer: 6.0.2900.2180 ModName: msoert2.dll ModVer: 6.0.2900.2180 Offset: 0000a27b |
#3
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A couple of things to try but others may has additional.
Since you can open OE, go to Tools | Options |Maintenance tab Press the Store Folders button and note the location of the message stores. Open Windows Explorer. Create a new folder and name it Old Mail If you have hidden files and folders still hidden, go into Explorer's Tools | Folder Options | Views tab Select "Show all files..." Uncheck "Hide file extensions for known file types" Click Apply then OK Go to the folder you found in the Store Folders dialog. Copy all the DBX files to the C:\Old Mail folder. Now you have a backup of the files. Now, switch Explorer to Details view. How large are the DBX files, especially the Inbox.dbx file. If it's 1 gig or over you may have some serious corruption which may require additional software to recover. From OE: File | Folders | Work Offline File | Folders | Compact All Once compacted, restart. If you get an error, move the error message box to the right or left and see which folder it was erroring on. If it's Folders.dbx, Close OE then rename the Folders.dbx file in the folder to Folders.old then restart OE. A new Folders.dbx file will be rebuilt. If that doesn't solve it, close OE and delete all the DBX files in the current message store folder. You do have a backup you can use for import. Restart OE new and empty files will be created. Now, File | Import | Messages | Microsoft Outlook Express 6 | Import mail from an OE6 store directory. Press Browse to navigate to the C:\Old Mail folder Select it to highlight it, then press OK and finish up the import. If nothing imports, see DBXtract at http://www.oehelp.com DIV"Soosi" > wrote in message .../DIV OE6 either won't open at all and I get the following message or it opens but the message comes up when I try and open an email (new, old, sent, etc) - if the inbox is empty the message doesn't come up until I try and read something. This has been happening for a while. Sometimes OE will work fine. Other times I get the message, reboot and then it works. Sometimes it takes a few tries. At the moment, I can't get OE to open at all. I have tried turning off Norton - sometimes it helps, sometimes not. Here's the message (I have gotten this message in Internet Explorer a few times): Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience. AppName: msimn.exe AppVer: 6.0.2900.2180 ModName: msoert2.dll ModVer: 6.0.2900.2180 Offset: 0000a27b |
#4
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"Soosi" wrote in message
... OE6 either won't open at all and I get the following message or it opens but the message comes up when I try and open an email (new, old, sent, etc) - if the inbox is empty the message doesn't come up until I try and read something. This has been happening for a while. Sometimes OE will work fine. Other times I get the message, reboot and then it works. Sometimes it takes a few tries. At the moment, I can't get OE to open at all. I have tried turning off Norton - sometimes it helps, sometimes not. Here's the message (I have gotten this message in Internet Explorer a few times): Outlook Express has encountered a problem and needs to close. We are sorry for the inconvenience. AppName: msimn.exe AppVer: 6.0.2900.2180 ModName: msoert2.dll ModVer: 6.0.2900.2180 Offset: 0000a27b Turn off email scanning in your anti-virus. It provides no added protection. After doing so it may be necessary to reset the server names in OE. The Other E-Mail Threat: File Corruption in Outlook Express Published: November 18, 2004 By Tom Koch http://www.microsoft.com/windows/IE/...orruption.mspx Email scanning slows down Sending and Receiving, sometimes enough that OE times out. Since some of the received messages have large (often virus) attachments, which exasperates the problem. Some Comcast users have found it necessary to totally uninstall Norton and switch to the free AVG with mail scanning off. Norton invented email scanning and here's what they say: "Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions." http://service1.symantec.com/SUPPORT...256c7500723cf0 "...your computer is protected if Auto-Protect is enabled. Auto-Protect scans any incoming files, including email attachments, when the files are saved to your hard drive." http://service1.symantec.com/SUPPORT...01100907323806 "NAV provides multiple layers of protection. Email scanning is just one of those layers. Even if you are not running Email Scanning, your computer is protected against viruses that are distributed as email attachments by NAV Auto-Protect. Auto-Protect will scan any incoming files, including email attachments, as they are saved to your hard drive. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions." http://service1.symantec.com/SUPPORT...= bar_sch_nam See also http://help.expedient.com/mailnews/n...ntivirus.shtml So Symantec used to say this often and clearly. The newer stuff doesn't have the statement included as it was considered an embarrassment. If you know anyone who programs for Norton try to get them to talk about it. -- Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com |
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