OE6 either won't open at all and I get the following message or it opens but
the message comes up when I try and open an email (new, old, sent, etc) - if
the inbox is empty the message doesn't come up until I try and read
something. This has been happening for a while. Sometimes OE will work
fine. Other times I get the message, reboot and then it works. Sometimes it
takes a few tries. At the moment, I can't get OE to open at all.

I have tried turning off Norton - sometimes it helps, sometimes not.

Here's the message (I have gotten this message in Internet Explorer a few
times):

Outlook Express has encountered a problem and needs to close. We are sorry
for the inconvenience.

AppName: msimn.exe AppVer: 6.0.2900.2180 ModName: msoert2.dll
ModVer: 6.0.2900.2180 Offset: 0000a27b

Forgot to say I'm running WinXP Pro SP2

"Soosi" wrote:

OE6 either won't open at all and I get the following message or it opens but
the message comes up when I try and open an email (new, old, sent, etc) - if
the inbox is empty the message doesn't come up until I try and read
something. This has been happening for a while. Sometimes OE will work
fine. Other times I get the message, reboot and then it works. Sometimes it
takes a few tries. At the moment, I can't get OE to open at all.

I have tried turning off Norton - sometimes it helps, sometimes not.

Here's the message (I have gotten this message in Internet Explorer a few
times):

Outlook Express has encountered a problem and needs to close. We are sorry
for the inconvenience.

AppName: msimn.exe AppVer: 6.0.2900.2180 ModName: msoert2.dll
ModVer: 6.0.2900.2180 Offset: 0000a27b

A couple of things to try but others may has additional.

Since you can open OE, go to Tools | Options |Maintenance tab
Press the Store Folders button and note the location of the message stores.

Open Windows Explorer.
Create a new folder and name it Old Mail

If you have hidden files and folders still hidden, go into Explorer's Tools
| Folder Options | Views tab
Select "Show all files..."
Uncheck "Hide file extensions for known file types"
Click Apply then OK


Go to the folder you found in the Store Folders dialog.
Copy all the DBX files to the C:\Old Mail folder.

Now you have a backup of the files.

Now, switch Explorer to Details view.
How large are the DBX files, especially the Inbox.dbx file.

If it's 1 gig or over you may have some serious corruption which may require
additional software to recover.

From OE:
File | Folders | Work Offline
File | Folders | Compact All

Once compacted, restart.
If you get an error, move the error message box to the right or left and see
which folder it was erroring on.

If it's Folders.dbx, Close OE then rename the Folders.dbx file in the folder
to Folders.old then restart OE.

A new Folders.dbx file will be rebuilt.


If that doesn't solve it, close OE and delete all the DBX files in the
current message store folder. You do have a backup you can use for import.

Restart OE
new and empty files will be created.

Now, File | Import | Messages | Microsoft Outlook Express 6 | Import mail
from an OE6 store directory.
Press Browse to navigate to the C:\Old Mail folder
Select it to highlight it, then press OK and finish up the import.

If nothing imports, see DBXtract at http://www.oehelp.com



DIV"Soosi" > wrote in
message .../DIV
OE6 either won't open at all and I get the following message or it opens but
the message comes up when I try and open an email (new, old, sent, etc) -
if
the inbox is empty the message doesn't come up until I try and read
something. This has been happening for a while. Sometimes OE will work
fine. Other times I get the message, reboot and then it works. Sometimes
it
takes a few tries. At the moment, I can't get OE to open at all.

I have tried turning off Norton - sometimes it helps, sometimes not.

Here's the message (I have gotten this message in Internet Explorer a few
times):

Outlook Express has encountered a problem and needs to close. We are
sorry
for the inconvenience.

AppName: msimn.exe AppVer: 6.0.2900.2180 ModName: msoert2.dll
ModVer: 6.0.2900.2180 Offset: 0000a27b

"Soosi" wrote in message
...
OE6 either won't open at all and I get the following message or it opens
but
the message comes up when I try and open an email (new, old, sent, etc) -
if
the inbox is empty the message doesn't come up until I try and read
something. This has been happening for a while. Sometimes OE will work
fine. Other times I get the message, reboot and then it works. Sometimes
it
takes a few tries. At the moment, I can't get OE to open at all.

I have tried turning off Norton - sometimes it helps, sometimes not.

Here's the message (I have gotten this message in Internet Explorer a few
times):

Outlook Express has encountered a problem and needs to close. We are
sorry
for the inconvenience.

AppName: msimn.exe AppVer: 6.0.2900.2180 ModName: msoert2.dll
ModVer: 6.0.2900.2180 Offset: 0000a27b



Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/...orruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT...256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT...01100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT...= bar_sch_nam

See also
http://help.expedient.com/mailnews/n...ntivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com