1) A short while ago I suddenly couldn't log onto my email server anymore. I
try, and get a Logon dialog. I exit from that and an Error msg appears, with
"Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that helps
you identity the problem. I've checked the settings out with my ISP
(Sympatico) and they say there's nothing wrong with the settings or anything
on their side, and that there must be something wrong with my email reader
(which is Outlook Express 6). I've scanned for viruses and found nothing. The
ISP also suggested uninstalling and reinstalling OE. Which leads me to my
second question...

2) I would like to export all msgs to some recoverable file so I can
uninstall OE. I go File/Export/Messages, and get the instruction that this
action will export msgs to MS Outlook or MS Exchange. Don't think I have
either. But I press OK anyway and get an error message "An error occurred
while initializing MAPI."

So, do you know what might be wrong with my OE? And, if I need to
uninstall/reinstall, how can I first put my messages somewhere safe?

Grateful for any and all tips,

Heather

Are you scanning your emails for viruses?
Turn off the email scanning.

Tools, Accounts,Mail tab, highlight an account, Properties, Server tab
Are the pop and smtp server names correct?

File, Export works with Microsoft Outlook or Microsoft Exchange installed on
the same computer.

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

Backup the files to a new folder.
Open OE, File, Import, File| Import| Messages| OE6| Message store
directory, then browse to the new folder.
--
Ron Sommer


"Heather01" wrote in message
...
: 1) A short while ago I suddenly couldn't log onto my email server anymore.
I
: try, and get a Logon dialog. I exit from that and an Error msg appears,
with
: "Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
: you identity the problem. I've checked the settings out with my ISP
: (Sympatico) and they say there's nothing wrong with the settings or
anything
: on their side, and that there must be something wrong with my email reader
: (which is Outlook Express 6). I've scanned for viruses and found nothing.
The
: ISP also suggested uninstalling and reinstalling OE. Which leads me to my
: second question...
:
: 2) I would like to export all msgs to some recoverable file so I can
: uninstall OE. I go File/Export/Messages, and get the instruction that this
: action will export msgs to MS Outlook or MS Exchange. Don't think I have
: either. But I press OK anyway and get an error message "An error occurred
: while initializing MAPI."
:
: So, do you know what might be wrong with my OE? And, if I need to
: uninstall/reinstall, how can I first put my messages somewhere safe?
:
: Grateful for any and all tips,
:
: Heather

Thank-you, Ron.

I actually didn't know how to back up my e-mail and your description was
really helpful.

Talked to my ISP again - different support person of course - and they did
some other things to the settings, including removing and re-adding my
account, which worked.

Earlier, I turned off the antivirus email scanning, as you suggested, but
that had no effect. My ISP person, however, thought it would have an effect
on outgoing mail. So I now have the email scanning of outgoing mail disabled.

And all is working fine.

Thanks again.

"Ron Sommer" wrote:

Are you scanning your emails for viruses?
Turn off the email scanning.

Tools, Accounts,Mail tab, highlight an account, Properties, Server tab
Are the pop and smtp server names correct?

File, Export works with Microsoft Outlook or Microsoft Exchange installed on
the same computer.

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

Backup the files to a new folder.
Open OE, File, Import, File| Import| Messages| OE6| Message store
directory, then browse to the new folder.
--
Ron Sommer


"Heather01" wrote in message
...
: 1) A short while ago I suddenly couldn't log onto my email server anymore.
I
: try, and get a Logon dialog. I exit from that and an Error msg appears,
with
: "Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
: you identity the problem. I've checked the settings out with my ISP
: (Sympatico) and they say there's nothing wrong with the settings or
anything
: on their side, and that there must be something wrong with my email reader
: (which is Outlook Express 6). I've scanned for viruses and found nothing.
The
: ISP also suggested uninstalling and reinstalling OE. Which leads me to my
: second question...
:
: 2) I would like to export all msgs to some recoverable file so I can
: uninstall OE. I go File/Export/Messages, and get the instruction that this
: action will export msgs to MS Outlook or MS Exchange. Don't think I have
: either. But I press OK anyway and get an error message "An error occurred
: while initializing MAPI."
:
: So, do you know what might be wrong with my OE? And, if I need to
: uninstall/reinstall, how can I first put my messages somewhere safe?
:
: Grateful for any and all tips,
:
: Heather

I have the same issue I am using sympatico did the new platform upgrade and
now have no ability to get email from my sympatico email accounts....hotmail
account is fine but sympatico says it is anti virus issue but I have
completely uninstalled it and any trailer files and it still does not work
with OE this is my error message---The connection to the server has failed.
Account: 'pophm.sympatico.ca', Server: 'pophm.sympatico.ca', Protocol: POP3,
Port: 995, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

"Heather01" wrote:

1) A short while ago I suddenly couldn't log onto my email server anymore. I
try, and get a Logon dialog. I exit from that and an Error msg appears, with
"Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that helps
you identity the problem. I've checked the settings out with my ISP
(Sympatico) and they say there's nothing wrong with the settings or anything
on their side, and that there must be something wrong with my email reader
(which is Outlook Express 6). I've scanned for viruses and found nothing. The
ISP also suggested uninstalling and reinstalling OE. Which leads me to my
second question...

2) I would like to export all msgs to some recoverable file so I can
uninstall OE. I go File/Export/Messages, and get the instruction that this
action will export msgs to MS Outlook or MS Exchange. Don't think I have
either. But I press OK anyway and get an error message "An error occurred
while initializing MAPI."

So, do you know what might be wrong with my OE? And, if I need to
uninstall/reinstall, how can I first put my messages somewhere safe?

Grateful for any and all tips,

Heather

First, reinstalling OE is not likely to help. See Ron's message on how to
backup, which you should do anyway, as your hard drive can fail.

You can enable a log file via Tools | Options | Maintenance to help diagnose
the problem.

I'd suggest you first see if you can telnet to their server (see
http://pages.prodigy.net/michael_san...op3telnet.htm). If you cannot,
then the problem is definitely not OE. If you can telnet, then in OE try
removing the account, then closing OE (and possibly rebooting) and then
reopening OE and adding the account back again.

steve

"Heather01" wrote in message
...
1) A short while ago I suddenly couldn't log onto my email server anymore.
I
try, and get a Logon dialog. I exit from that and an Error msg appears,
with
"Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
you identity the problem. I've checked the settings out with my ISP
(Sympatico) and they say there's nothing wrong with the settings or
anything
on their side, and that there must be something wrong with my email reader
(which is Outlook Express 6). I've scanned for viruses and found nothing.
The
ISP also suggested uninstalling and reinstalling OE. Which leads me to my
second question...

2) I would like to export all msgs to some recoverable file so I can
uninstall OE. I go File/Export/Messages, and get the instruction that this
action will export msgs to MS Outlook or MS Exchange. Don't think I have
either. But I press OK anyway and get an error message "An error occurred
while initializing MAPI."

So, do you know what might be wrong with my OE? And, if I need to
uninstall/reinstall, how can I first put my messages somewhere safe?

Grateful for any and all tips,

Heather

You guys are great. Thanks for your fast answer.

Well, I have enabled a log file as you suggested, but cannot see the said
log file any where. But doesn't really matter because things are working now.

I tried to telnet to the ISP's server, as you suggested, and couldn't.

So, I called their support again, did some things to the settings (sorry,
can't remember what), removed and reentered my account, and Presto - works.

Thanks you for your help!

Heather

"Steve Cochran" wrote:

First, reinstalling OE is not likely to help. See Ron's message on how to
backup, which you should do anyway, as your hard drive can fail.

You can enable a log file via Tools | Options | Maintenance to help diagnose
the problem.

I'd suggest you first see if you can telnet to their server (see
http://pages.prodigy.net/michael_san...op3telnet.htm). If you cannot,
then the problem is definitely not OE. If you can telnet, then in OE try
removing the account, then closing OE (and possibly rebooting) and then
reopening OE and adding the account back again.

steve

"Heather01" wrote in message
...
1) A short while ago I suddenly couldn't log onto my email server anymore.
I
try, and get a Logon dialog. I exit from that and an Error msg appears,
with
"Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
you identity the problem. I've checked the settings out with my ISP
(Sympatico) and they say there's nothing wrong with the settings or
anything
on their side, and that there must be something wrong with my email reader
(which is Outlook Express 6). I've scanned for viruses and found nothing.
The
ISP also suggested uninstalling and reinstalling OE. Which leads me to my
second question...

2) I would like to export all msgs to some recoverable file so I can
uninstall OE. I go File/Export/Messages, and get the instruction that this
action will export msgs to MS Outlook or MS Exchange. Don't think I have
either. But I press OK anyway and get an error message "An error occurred
while initializing MAPI."

So, do you know what might be wrong with my OE? And, if I need to
uninstall/reinstall, how can I first put my messages somewhere safe?

Grateful for any and all tips,

Heather

"Heather01" wrote in message
...
You guys are great. Thanks for your fast answer.

Well, I have enabled a log file as you suggested, but cannot see the said
log file any where. But doesn't really matter because things are working
now.

I tried to telnet to the ISP's server, as you suggested, and couldn't.

So, I called their support again, did some things to the settings (sorry,
can't remember what), removed and reentered my account, and Presto -
works.

Thanks you for your help!

Heather

"Steve Cochran" wrote:

First, reinstalling OE is not likely to help. See Ron's message on how
to
backup, which you should do anyway, as your hard drive can fail.

You can enable a log file via Tools | Options | Maintenance to help
diagnose
the problem.

I'd suggest you first see if you can telnet to their server (see
http://pages.prodigy.net/michael_san...op3telnet.htm). If you
cannot,
then the problem is definitely not OE. If you can telnet, then in OE try
removing the account, then closing OE (and possibly rebooting) and then
reopening OE and adding the account back again.

steve

"Heather01" wrote in message
...
1) A short while ago I suddenly couldn't log onto my email server
anymore.
I
try, and get a Logon dialog. I exit from that and an Error msg appears,
with
"Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
you identity the problem. I've checked the settings out with my ISP
(Sympatico) and they say there's nothing wrong with the settings or
anything
on their side, and that there must be something wrong with my email
reader
(which is Outlook Express 6). I've scanned for viruses and found
nothing.
The
ISP also suggested uninstalling and reinstalling OE. Which leads me to
my
second question...

2) I would like to export all msgs to some recoverable file so I can
uninstall OE. I go File/Export/Messages, and get the instruction that
this
action will export msgs to MS Outlook or MS Exchange. Don't think I
have
either. But I press OK anyway and get an error message "An error
occurred
while initializing MAPI."

So, do you know what might be wrong with my OE? And, if I need to
uninstall/reinstall, how can I first put my messages somewhere safe?

Grateful for any and all tips,

Heather


The log file will be in the same Windows folder as your DBX files. You can
see where that is in OE at Tools | Options | Maintenance | Store Folder.
With Win2K and WinXP you will have to set Windows Explorer to show hidden
files and folders. The Log file can be opened by Notepad or WordPad.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Glad its working.

Make sure you disable the log file now, as it will otherwise continue to
grow and eventually cause problems.

steve

"Heather01" wrote in message
...
You guys are great. Thanks for your fast answer.

Well, I have enabled a log file as you suggested, but cannot see the said
log file any where. But doesn't really matter because things are working
now.

I tried to telnet to the ISP's server, as you suggested, and couldn't.

So, I called their support again, did some things to the settings (sorry,
can't remember what), removed and reentered my account, and Presto -
works.

Thanks you for your help!

Heather

"Steve Cochran" wrote:

First, reinstalling OE is not likely to help. See Ron's message on how
to
backup, which you should do anyway, as your hard drive can fail.

You can enable a log file via Tools | Options | Maintenance to help
diagnose
the problem.

I'd suggest you first see if you can telnet to their server (see
http://pages.prodigy.net/michael_san...op3telnet.htm). If you
cannot,
then the problem is definitely not OE. If you can telnet, then in OE try
removing the account, then closing OE (and possibly rebooting) and then
reopening OE and adding the account back again.

steve

"Heather01" wrote in message
...
1) A short while ago I suddenly couldn't log onto my email server
anymore.
I
try, and get a Logon dialog. I exit from that and an Error msg appears,
with
"Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
you identity the problem. I've checked the settings out with my ISP
(Sympatico) and they say there's nothing wrong with the settings or
anything
on their side, and that there must be something wrong with my email
reader
(which is Outlook Express 6). I've scanned for viruses and found
nothing.
The
ISP also suggested uninstalling and reinstalling OE. Which leads me to
my
second question...

2) I would like to export all msgs to some recoverable file so I can
uninstall OE. I go File/Export/Messages, and get the instruction that
this
action will export msgs to MS Outlook or MS Exchange. Don't think I
have
either. But I press OK anyway and get an error message "An error
occurred
while initializing MAPI."

So, do you know what might be wrong with my OE? And, if I need to
uninstall/reinstall, how can I first put my messages somewhere safe?

Grateful for any and all tips,

Heather

I just got on to outlook express. I could use some assistants.
"Steve Cochran" wrote in message
...
Glad its working.

Make sure you disable the log file now, as it will otherwise continue to
grow and eventually cause problems.

steve

"Heather01" wrote in message
...
You guys are great. Thanks for your fast answer.

Well, I have enabled a log file as you suggested, but cannot see the said
log file any where. But doesn't really matter because things are working
now.

I tried to telnet to the ISP's server, as you suggested, and couldn't.

So, I called their support again, did some things to the settings (sorry,
can't remember what), removed and reentered my account, and Presto -
works.

Thanks you for your help!

Heather

"Steve Cochran" wrote:

First, reinstalling OE is not likely to help. See Ron's message on how
to
backup, which you should do anyway, as your hard drive can fail.

You can enable a log file via Tools | Options | Maintenance to help
diagnose
the problem.

I'd suggest you first see if you can telnet to their server (see
http://pages.prodigy.net/michael_san...op3telnet.htm). If you
cannot,
then the problem is definitely not OE. If you can telnet, then in OE
try
removing the account, then closing OE (and possibly rebooting) and then
reopening OE and adding the account back again.

steve

"Heather01" wrote in message
...
1) A short while ago I suddenly couldn't log onto my email server
anymore.
I
try, and get a Logon dialog. I exit from that and an Error msg
appears,
with
"Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
you identity the problem. I've checked the settings out with my ISP
(Sympatico) and they say there's nothing wrong with the settings or
anything
on their side, and that there must be something wrong with my email
reader
(which is Outlook Express 6). I've scanned for viruses and found
nothing.
The
ISP also suggested uninstalling and reinstalling OE. Which leads me to
my
second question...

2) I would like to export all msgs to some recoverable file so I can
uninstall OE. I go File/Export/Messages, and get the instruction that
this
action will export msgs to MS Outlook or MS Exchange. Don't think I
have
either. But I press OK anyway and get an error message "An error
occurred
while initializing MAPI."

So, do you know what might be wrong with my OE? And, if I need to
uninstall/reinstall, how can I first put my messages somewhere safe?

Grateful for any and all tips,

Heather

Start your own thread and provide details.

"wcharisse" wrote in message
...
I just got on to outlook express. I could use some assistants.
"Steve Cochran" wrote in message
...
Glad its working.

Make sure you disable the log file now, as it will otherwise continue to
grow and eventually cause problems.

steve

"Heather01" wrote in message
...
You guys are great. Thanks for your fast answer.

Well, I have enabled a log file as you suggested, but cannot see the
said
log file any where. But doesn't really matter because things are working
now.

I tried to telnet to the ISP's server, as you suggested, and couldn't.

So, I called their support again, did some things to the settings
(sorry,
can't remember what), removed and reentered my account, and Presto -
works.

Thanks you for your help!

Heather

"Steve Cochran" wrote:

First, reinstalling OE is not likely to help. See Ron's message on how
to
backup, which you should do anyway, as your hard drive can fail.

You can enable a log file via Tools | Options | Maintenance to help
diagnose
the problem.

I'd suggest you first see if you can telnet to their server (see
http://pages.prodigy.net/michael_san...op3telnet.htm). If you
cannot,
then the problem is definitely not OE. If you can telnet, then in OE
try
removing the account, then closing OE (and possibly rebooting) and then
reopening OE and adding the account back again.

steve

"Heather01" wrote in message
...
1) A short while ago I suddenly couldn't log onto my email server
anymore.
I
try, and get a Logon dialog. I exit from that and an Error msg
appears,
with
"Server Error 0x800CCC90" and "Error Number 0x800CCC92" (in case that
helps
you identity the problem. I've checked the settings out with my ISP
(Sympatico) and they say there's nothing wrong with the settings or
anything
on their side, and that there must be something wrong with my email
reader
(which is Outlook Express 6). I've scanned for viruses and found
nothing.
The
ISP also suggested uninstalling and reinstalling OE. Which leads me
to my
second question...

2) I would like to export all msgs to some recoverable file so I can
uninstall OE. I go File/Export/Messages, and get the instruction that
this
action will export msgs to MS Outlook or MS Exchange. Don't think I
have
either. But I press OK anyway and get an error message "An error
occurred
while initializing MAPI."

So, do you know what might be wrong with my OE? And, if I need to
uninstall/reinstall, how can I first put my messages somewhere safe?

Grateful for any and all tips,

Heather