I have searched and trouble shot as much as I know how and can not find
a solution for this. An application that I work with creates a report
this report can then be emailed, faxed... to a recipient. To email you
enter an email address, run the report, and it will take the finished
product and attach it to an email and send it using an account in
outlook express. The procedure is all done in the background, the users
simply run the report and specify the recipient. The software attaches
it and sends it on the outlook express account.

Here is the issue, a number of the smaller company's using this
software do not have their own email servers, so the account being used
is one offered by the isp (like att/sbc/yahoo) now as far as I can tell
whenever a pdf file is emailed through one of these web based accounts
and the file size is greater than 1mb it ends up corrupted. I have
tried many different send options in outlook, I have also tried using
gmail, sbc as well as a few other web based email servers and always
the same result. I can open the pdf up on my pc, email it using one of
the accounts, when i recieve it it gives the error "insufficient data
for an image" when you try to open it. I have tested on my companies
email server and it works fine going from ours to ours and fine going
from ours to a pop account.

I really need help on this as i have customers waiting.

If the message is going via the individual users ISP, there is no real way
to workaround it unless they send it via Outlook Express and have an option
set there to "break apart" messages larger than "xxx" KB under
Tools/Accounts - Mail tab for the particular account and on the Advanced
tab, set a file size that will pass through their ISP w/o problem.

A better solution would be to offer an FTP option for the generated file and
upload it to a location of your choice. But that will require some
rewriting of the application used.
--
Jim Pickering, MVP, Windows Mail Apps
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.






wrote in message
ups.com...
I have searched and trouble shot as much as I know how and can not find
a solution for this. An application that I work with creates a report
this report can then be emailed, faxed... to a recipient. To email you
enter an email address, run the report, and it will take the finished
product and attach it to an email and send it using an account in
outlook express. The procedure is all done in the background, the users
simply run the report and specify the recipient. The software attaches
it and sends it on the outlook express account.

Here is the issue, a number of the smaller company's using this
software do not have their own email servers, so the account being used
is one offered by the isp (like att/sbc/yahoo) now as far as I can tell
whenever a pdf file is emailed through one of these web based accounts
and the file size is greater than 1mb it ends up corrupted. I have
tried many different send options in outlook, I have also tried using
gmail, sbc as well as a few other web based email servers and always
the same result. I can open the pdf up on my pc, email it using one of
the accounts, when i recieve it it gives the error "insufficient data
for an image" when you try to open it. I have tested on my companies
email server and it works fine going from ours to ours and fine going
from ours to a pop account.

I really need help on this as i have customers waiting.

It is not an option at this point to configure it to go via ftp as the
reports are not the only thing sent this way. Many forms are sent as
well so there are potentially hundreds of customers that a form may be
sent to.

I tested the Break Apart option and when the email was recieved by
Outlook on my Exchange account the attachment was replaced with this
message:

FILE QUARANTINED
----------------

The original contents of Body of Message have been replaced with this
message because of its FragmentedMessage characteristics.


From Outlook Express to Outlook Express it worked fine, From Outlook
Express to a similar pop account on Outlook the file would not go back
together. Instead Outlook is displaying all of the data as text at
least when sent in MIME format or Uuencode. However from Outlook to
Outlook express does work fine but its not yet an option because of
programming.


Jim Pickering wrote:
If the message is going via the individual users ISP, there is no real way
to workaround it unless they send it via Outlook Express and have an option
set there to "break apart" messages larger than "xxx" KB under
Tools/Accounts - Mail tab for the particular account and on the Advanced
tab, set a file size that will pass through their ISP w/o problem.

A better solution would be to offer an FTP option for the generated file and
upload it to a location of your choice. But that will require some
rewriting of the application used.
--
Jim Pickering, MVP, Windows Mail Apps
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.






wrote in message
ups.com...
I have searched and trouble shot as much as I know how and can not find
a solution for this. An application that I work with creates a report
this report can then be emailed, faxed... to a recipient. To email you
enter an email address, run the report, and it will take the finished
product and attach it to an email and send it using an account in
outlook express. The procedure is all done in the background, the users
simply run the report and specify the recipient. The software attaches
it and sends it on the outlook express account.

Here is the issue, a number of the smaller company's using this
software do not have their own email servers, so the account being used
is one offered by the isp (like att/sbc/yahoo) now as far as I can tell
whenever a pdf file is emailed through one of these web based accounts
and the file size is greater than 1mb it ends up corrupted. I have
tried many different send options in outlook, I have also tried using
gmail, sbc as well as a few other web based email servers and always
the same result. I can open the pdf up on my pc, email it using one of
the accounts, when i recieve it it gives the error "insufficient data
for an image" when you try to open it. I have tested on my companies
email server and it works fine going from ours to ours and fine going
from ours to a pop account.

I really need help on this as i have customers waiting.

wrote:
I have searched and trouble shot as much as I know how and can not
find a solution for this. An application that I work with creates a
report this report can then be emailed, faxed... to a recipient. To
email you enter an email address, run the report, and it will take
the finished product and attach it to an email and send it using an
account in outlook express. The procedure is all done in the
background, the users simply run the report and specify the
recipient. The software attaches it and sends it on the outlook
express account.

Here is the issue, a number of the smaller company's using this
software do not have their own email servers, so the account being
used is one offered by the isp (like att/sbc/yahoo) now as far as I
can tell whenever a pdf file is emailed through one of these web
based accounts and the file size is greater than 1mb it ends up
corrupted. I have tried many different send options in outlook, I
have also tried using gmail, sbc as well as a few other web based
email servers and always the same result. I can open the pdf up on my
pc, email it using one of the accounts, when i recieve it it gives
the error "insufficient data for an image" when you try to open it. I
have tested on my companies email server and it works fine going from
ours to ours and fine going from ours to a pop account.

I really need help on this as i have customers waiting.

I'm not experienced in this particular problem, but I've found that when I
have issues like that, zipping the file and sending it as an attachment
takes care of the problem for me.
When you break apart messages, BTW, they have to be re-assembled at the
other end before they can be used. Combine and decode maybe?

Just my 2 cents

Pop

The problem with that idea is that this whole process is handled by the
software. The software creates the report or item, generates a .pdf,
attaches the pdf to the specified outlook express acount and sends it
to the address / addresses specified before the software ever creates
the report. This is all done in the background so you cant specify to
zip the file up as you would have to have a zip utility interfaced to
the software or written into it, which again would be a programming
item.

The major concern is that this only happens to .pdf's over 1mb in size
that are sent through certain ISP mail servers. I literally have dozens
of customers whose mail servers handle this without any issues, just
slap in the account info and tell the software the name of the outlook
account. So based on everything I have tested the issue is between
Outlook Express and the E-Mail service provider but I would hope for
something on the Outlook Express side to make it work. what is the
difference between how Outlook (2003) sends an email and how Outlook
Express (6.0) sends an email?

I'm not experienced in this particular problem, but I've found that when I
have issues like that, zipping the file and sending it as an attachment
takes care of the problem for me.
When you break apart messages, BTW, they have to be re-assembled at the
other end before they can be used. Combine and decode maybe?

Just my 2 cents

Pop

All I can suggest at this time is that you also post the question in an
Outlook newsgroup to see if they have a "workaround" that might help:

Outlook newsgroups:

news://msnews.microsoft.com/microsoft.public.outlook
news://msnews.microsoft.com/microsof...ok.Calendaring
news://msnews.microsoft.com/microsof....configuration
news://msnews.microsoft.com/microsof...tlook.Contacts
news://msnews.microsoft.com/microsof...ic.outlook.Fax
news://msnews.microsoft.com/microsof...utlook.General
news://msnews.microsoft.com/microsof...k.installation
news://msnews.microsoft.com/microsof...utlook.interop
news://msnews.microsoft.com/microsof...tlook.printing
news://msnews.microsoft.com/microsof...Program_AddIns
news://msnews.microsoft.com/microsof....program_forms
news://msnews.microsoft.com/microsof...ok.Program_VBA
news://msnews.microsoft.com/microsof...ThirdPartyUtil

Good luck.
--
Jim Pickering, MVP, Windows Mail Apps
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.










wrote in message
oups.com...
It is not an option at this point to configure it to go via ftp as the
reports are not the only thing sent this way. Many forms are sent as
well so there are potentially hundreds of customers that a form may be
sent to.

I tested the Break Apart option and when the email was recieved by
Outlook on my Exchange account the attachment was replaced with this
message:

FILE QUARANTINED
----------------

The original contents of Body of Message have been replaced with this
message because of its FragmentedMessage characteristics.


From Outlook Express to Outlook Express it worked fine, From Outlook
Express to a similar pop account on Outlook the file would not go back
together. Instead Outlook is displaying all of the data as text at
least when sent in MIME format or Uuencode. However from Outlook to
Outlook express does work fine but its not yet an option because of
programming.


Jim Pickering wrote:
If the message is going via the individual users ISP, there is no real
way
to workaround it unless they send it via Outlook Express and have an
option
set there to "break apart" messages larger than "xxx" KB under
Tools/Accounts - Mail tab for the particular account and on the Advanced
tab, set a file size that will pass through their ISP w/o problem.

A better solution would be to offer an FTP option for the generated file
and
upload it to a location of your choice. But that will require some
rewriting of the application used.
--
Jim Pickering, MVP, Windows Mail Apps
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.






wrote in message
ups.com...
I have searched and trouble shot as much as I know how and can not find
a solution for this. An application that I work with creates a report
this report can then be emailed, faxed... to a recipient. To email you
enter an email address, run the report, and it will take the finished
product and attach it to an email and send it using an account in
outlook express. The procedure is all done in the background, the users
simply run the report and specify the recipient. The software attaches
it and sends it on the outlook express account.

Here is the issue, a number of the smaller company's using this
software do not have their own email servers, so the account being used
is one offered by the isp (like att/sbc/yahoo) now as far as I can tell
whenever a pdf file is emailed through one of these web based accounts
and the file size is greater than 1mb it ends up corrupted. I have
tried many different send options in outlook, I have also tried using
gmail, sbc as well as a few other web based email servers and always
the same result. I can open the pdf up on my pc, email it using one of
the accounts, when i recieve it it gives the error "insufficient data
for an image" when you try to open it. I have tested on my companies
email server and it works fine going from ours to ours and fine going
from ours to a pop account.

I really need help on this as i have customers waiting.