I have a user that runs Outlook Express on an XP Pro box and has POP3 e-mail.

When he sends a text only e-mail everything is fine.

When he sends an e-mail with an attachment, like a .pdf or .jpg, the
recipient gets several copies of the same message.

I have turned off system restore and run Officescan, AVG, Stinger, Symantic
Klez removal, Spybot SD, Adaware SE, Defender, updated windows and office and
run it all again in safe mode. None of this solved the problem.

What is causing the multiple copies and how do I fix the issue?
--
Thanks, Steve

Tools | Accounts | Mail | Properties | Advanced. Uncheck: "Break apart
messages........".
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"SteveP" wrote in message
...
I have a user that runs Outlook Express on an XP Pro box and has POP3
e-mail.

When he sends a text only e-mail everything is fine.

When he sends an e-mail with an attachment, like a .pdf or .jpg, the
recipient gets several copies of the same message.

I have turned off system restore and run Officescan, AVG, Stinger,
Symantic
Klez removal, Spybot SD, Adaware SE, Defender, updated windows and office
and
run it all again in safe mode. None of this solved the problem.

What is causing the multiple copies and how do I fix the issue?
--
Thanks, Steve

Bruce Hagen wrote:
Tools | Accounts | Mail | Properties | Advanced. Uncheck: "Break apart
messages........".
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"SteveP" wrote in message
...
I have a user that runs Outlook Express on an XP Pro box and has POP3
e-mail.

When he sends a text only e-mail everything is fine.

When he sends an e-mail with an attachment, like a .pdf or .jpg, the
recipient gets several copies of the same message.

I have turned off system restore and run Officescan, AVG, Stinger,
Symantic
Klez removal, Spybot SD, Adaware SE, Defender, updated windows and office
and
run it all again in safe mode. None of this solved the problem.

What is causing the multiple copies and how do I fix the issue?
--
Thanks, Steve

Also make sure the antivirus software is not set to scan email. See
www.oehelp.com/OETips.aspx#3 For AVG, you have to uninstall it and then
reinstall it with the email scan option disabled.

steve

"SteveP" wrote in message
...
I have a user that runs Outlook Express on an XP Pro box and has POP3
e-mail.

When he sends a text only e-mail everything is fine.

When he sends an e-mail with an attachment, like a .pdf or .jpg, the
recipient gets several copies of the same message.

I have turned off system restore and run Officescan, AVG, Stinger,
Symantic
Klez removal, Spybot SD, Adaware SE, Defender, updated windows and office
and
run it all again in safe mode. None of this solved the problem.

What is causing the multiple copies and how do I fix the issue?
--
Thanks, Steve

Hi,

I am having a problem with multiple emails (40) sent everytime I email
anyone. I disable Norton email scan, did a web search and came up empty.
Can anyone help?

Thank you,
JJ

"Steve Cochran" wrote:

Also make sure the antivirus software is not set to scan email. See
www.oehelp.com/OETips.aspx#3 For AVG, you have to uninstall it and then
reinstall it with the email scan option disabled.

steve

"SteveP" wrote in message
...
I have a user that runs Outlook Express on an XP Pro box and has POP3
e-mail.

When he sends a text only e-mail everything is fine.

When he sends an e-mail with an attachment, like a .pdf or .jpg, the
recipient gets several copies of the same message.

I have turned off system restore and run Officescan, AVG, Stinger,
Symantic
Klez removal, Spybot SD, Adaware SE, Defender, updated windows and office
and
run it all again in safe mode. None of this solved the problem.

What is causing the multiple copies and how do I fix the issue?
--
Thanks, Steve

Assuming this is happening for all messages even if there is no attachment:

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K03, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"cyberdeck" private.com wrote in message
...
Hi,

I am having a problem with multiple emails (40) sent everytime I email
anyone. I disable Norton email scan, did a web search and came up empty.
Can anyone help?

Thank you,
JJ

"Steve Cochran" wrote:

Also make sure the antivirus software is not set to scan email. See
www.oehelp.com/OETips.aspx#3 For AVG, you have to uninstall it and then
reinstall it with the email scan option disabled.

steve

"SteveP" wrote in message
...
I have a user that runs Outlook Express on an XP Pro box and has POP3
e-mail.

When he sends a text only e-mail everything is fine.

When he sends an e-mail with an attachment, like a .pdf or .jpg, the
recipient gets several copies of the same message.

I have turned off system restore and run Officescan, AVG, Stinger,
Symantic
Klez removal, Spybot SD, Adaware SE, Defender, updated windows and
office
and
run it all again in safe mode. None of this solved the problem.

What is causing the multiple copies and how do I fix the issue?
--
Thanks, Steve

Win2K03?

Win2000 03 ?

G

"Bruce Hagen" wrote in message
...
Assuming this is happening for all messages even if there is no
attachment:

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K03, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs and causes a multitude of problems
such as time-outs and account setting changes. Your up-to-date A/V program
will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"cyberdeck" private.com wrote in message
...
Hi,

I am having a problem with multiple emails (40) sent everytime I email
anyone. I disable Norton email scan, did a web search and came up empty.
Can anyone help?

Thank you,
JJ

"Steve Cochran" wrote:

Also make sure the antivirus software is not set to scan email. See
www.oehelp.com/OETips.aspx#3 For AVG, you have to uninstall it and then
reinstall it with the email scan option disabled.

steve

"SteveP" wrote in message
...
I have a user that runs Outlook Express on an XP Pro box and has POP3
e-mail.

When he sends a text only e-mail everything is fine.

When he sends an e-mail with an attachment, like a .pdf or .jpg, the
recipient gets several copies of the same message.

I have turned off system restore and run Officescan, AVG, Stinger,
Symantic
Klez removal, Spybot SD, Adaware SE, Defender, updated windows and
office
and
run it all again in safe mode. None of this solved the problem.

What is causing the multiple copies and how do I fix the issue?
--
Thanks, Steve

"Steve Cochran" wrote in message
...
Win2K03?

Win2000 03 ?


Win2003 G

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

Hi Bruce,

I deleted the dbx file and it did not change the multiple message problem.
Thank you anyway.

"Bruce Hagen" wrote:

Assuming this is happening for all messages even if there is no attachment:

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K03, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"cyberdeck" private.com wrote in message
...
Hi,

I am having a problem with multiple emails (40) sent everytime I email
anyone. I disable Norton email scan, did a web search and came up empty.
Can anyone help?

Thank you,
JJ

"Steve Cochran" wrote:

Also make sure the antivirus software is not set to scan email. See
www.oehelp.com/OETips.aspx#3 For AVG, you have to uninstall it and then
reinstall it with the email scan option disabled.

steve

"SteveP" wrote in message
...
I have a user that runs Outlook Express on an XP Pro box and has POP3
e-mail.

When he sends a text only e-mail everything is fine.

When he sends an e-mail with an attachment, like a .pdf or .jpg, the
recipient gets several copies of the same message.

I have turned off system restore and run Officescan, AVG, Stinger,
Symantic
Klez removal, Spybot SD, Adaware SE, Defender, updated windows and
office
and
run it all again in safe mode. None of this solved the problem.

What is causing the multiple copies and how do I fix the issue?
--
Thanks, Steve

Outbox and Sent Items? Was OE closed when you deleted them? Have you turned
off e-mail scanning?
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"cyberdeck" private.com wrote in message
...
Hi Bruce,

I deleted the dbx file and it did not change the multiple message problem.
Thank you anyway.

"Bruce Hagen" wrote:

Assuming this is happening for all messages even if there is no
attachment:

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K03, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable
Show Hidden Files and Folders under Start | Control Panel | Folder
Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"cyberdeck" private.com wrote in message
...
Hi,

I am having a problem with multiple emails (40) sent everytime I email
anyone. I disable Norton email scan, did a web search and came up
empty.
Can anyone help?

Thank you,
JJ

"Steve Cochran" wrote:

Also make sure the antivirus software is not set to scan email. See
www.oehelp.com/OETips.aspx#3 For AVG, you have to uninstall it and
then
reinstall it with the email scan option disabled.

steve

"SteveP" wrote in message
...
I have a user that runs Outlook Express on an XP Pro box and has POP3
e-mail.

When he sends a text only e-mail everything is fine.

When he sends an e-mail with an attachment, like a .pdf or .jpg, the
recipient gets several copies of the same message.

I have turned off system restore and run Officescan, AVG, Stinger,
Symantic
Klez removal, Spybot SD, Adaware SE, Defender, updated windows and
office
and
run it all again in safe mode. None of this solved the problem.

What is causing the multiple copies and how do I fix the issue?
--
Thanks, Steve