Okay, I've got a wierd one here. OE 6 just stopped working properly
yesterday and I don't know why. I can read my emails in the reading pane,
receive new emails, see my contacts list. However, if I try to fully open an
email or reply to an email or create a new email I get the following,
compltetely unhelpful and useless, error message:

"There was an error opening this message

An error has occurred"

Which, obviously tells me NOTHING about what the problem is so I have no
clue how to even begin tying to sort it out.

Anyone got any ideas or hints or tips for me?

If you have not backed up Outlook Express, back it up:
http://www.insideoutlookexpress.com/backup/clone.htm
That way, if all your messages are gone, you'll be able to restore.

There may be a solution for your problem at Koch's inside OE
site if you look around there after performing his clone backup,
which you should do with care, if not losing messages matters.

"Geoff_Hall" wrote in message ...
Okay, I've got a wierd one here. OE 6 just stopped working properly
yesterday and I don't know why. I can read my emails in the reading pane,
receive new emails, see my contacts list. However, if I try to fully open an
email or reply to an email or create a new email I get the following,
compltetely unhelpful and useless, error message:

"There was an error opening this message

An error has occurred"

Which, obviously tells me NOTHING about what the problem is so I have no
clue how to even begin tying to sort it out.

Anyone got any ideas or hints or tips for me?

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity (File
Identities Add new identity). Assuming all is well, (1) compact all
folders in the old identity, (2) import messages from the old identity into
the new one, and then (3) delete the old one (File Identities Manage
Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

Geoff_Hall wrote:
Okay, I've got a wierd one here. OE 6 just stopped working properly
yesterday and I don't know why. I can read my emails in the reading pane,
receive new emails, see my contacts list. However, if I try to fully open
an email or reply to an email or create a new email I get the following,
compltetely unhelpful and useless, error message:

"There was an error opening this message

An error has occurred"

Which, obviously tells me NOTHING about what the problem is so I have no
clue how to even begin tying to sort it out.

Anyone got any ideas or hints or tips for me?

Okay... I tried creating a new identity and switching to it and OE
immediately crashed and now wont load at all. So, any ideas..?

"PA Bear" wrote:

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity (File
Identities Add new identity). Assuming all is well, (1) compact all
folders in the old identity, (2) import messages from the old identity into
the new one, and then (3) delete the old one (File Identities Manage
Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

Geoff_Hall wrote:
Okay, I've got a wierd one here. OE 6 just stopped working properly
yesterday and I don't know why. I can read my emails in the reading pane,
receive new emails, see my contacts list. However, if I try to fully open
an email or reply to an email or create a new email I get the following,
compltetely unhelpful and useless, error message:

"There was an error opening this message

An error has occurred"

Which, obviously tells me NOTHING about what the problem is so I have no
clue how to even begin tying to sort it out.

Anyone got any ideas or hints or tips for me?

Thanks for your tip - to install KB918766.

"PA Bear" wrote in message ...
snip
- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
snip

YW, Michael.

Michael Jennings wrote:
Thanks for your tip - to install KB918766.

"PA Bear" wrote in message
... snip
- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data
loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
snip

Run a /thorough/ check for hijackware, including posting your HijackThis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~PA Bear


Geoff_Hall wrote:
Okay... I tried creating a new identity and switching to it and OE
immediately crashed and now wont load at all. So, any ideas..?

"PA Bear" wrote:

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity (File

Identities Add new identity). Assuming all is well, (1) compact all
folders in the old identity, (2) import messages from the old identity
into
the new one, and then (3) delete the old one (File Identities Manage
Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data
loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

Geoff_Hall wrote:
Okay, I've got a wierd one here. OE 6 just stopped working properly
yesterday and I don't know why. I can read my emails in the reading
pane,
receive new emails, see my contacts list. However, if I try to fully
open
an email or reply to an email or create a new email I get the following,
compltetely unhelpful and useless, error message:

"There was an error opening this message

An error has occurred"

Which, obviously tells me NOTHING about what the problem is so I have no
clue how to even begin tying to sort it out.

Anyone got any ideas or hints or tips for me?