I just made a new account in Outlook express, I know all the info is
correct because I copied it from a laptop with the same account.

I can send emails, no problem, but I cannot retrieve them. The program
insists that is the wrong user name (I know is the correct one).

I use Windows 98...

I erased the account and created a new one, it didnt work

Thanks!

Garabato

"garabato" wrote in message
ups.com...
I just made a new account in Outlook express, I know all the info is
correct because I copied it from a laptop with the same account.

I can send emails, no problem, but I cannot retrieve them. The program
insists that is the wrong user name (I know is the correct one).

I use Windows 98...

I erased the account and created a new one, it didnt work

Thanks!

Garabato

Have you called your ISP and confirmed that your user name agrees with what they have in their
computer?

Oh... I didn't know I have to do that.

I will check.

Thanks.

G


Richard in AZ wrote:
"garabato" wrote in message
ups.com...
I just made a new account in Outlook express, I know all the info is
correct because I copied it from a laptop with the same account.

I can send emails, no problem, but I cannot retrieve them. The program
insists that is the wrong user name (I know is the correct one).

I use Windows 98...

I erased the account and created a new one, it didnt work

Thanks!

Garabato

Have you called your ISP and confirmed that your user name agrees with what they have in their
computer?

The Invalid password error message can mean that any of the following
are wrong:
- POP3 server name
- Incoming Mail Server Account Name (some require the full e-mail
address , others just want the user part)
- Incoming Mail Server Password (often case sensitive)
- Incorrect use of Secure Password Authentication (SPA) - few severs
use this
- Incorrect use of SSL - few servers use this
- The mail server is having temporary problems
- Anti-Virus scanning e-mail or anti-spam program interfering with the
mail server logon
Check these settings in Outlook Express at Tools, Accounts, Mail,
Properties, Servers (Advanced tab for SSL). Check with your mail
service (generally your ISP) for the correct values. If the values seem
correct, retype them and click APPLY. In the event that the account
settings are corrupted in the registry, it might be necessary to delete
the mail account, restart OE and then set up the account again. In some
cases it might be necessary to set up a new identity in OE and create
the mail account there.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"garabato" wrote in message
ups.com...
I just made a new account in Outlook express, I know all the info is
correct because I copied it from a laptop with the same account.

I can send emails, no problem, but I cannot retrieve them. The program
insists that is the wrong user name (I know is the correct one).

I use Windows 98...

I erased the account and created a new one, it didnt work

Thanks!

Garabato