Lately, I've been getting this error from OE6 SP2 on a regular basis:

msimn.exe: The exception unknown software exception (0x00000008) occurred in
the application at location 0x7c964ed1.

This error doesn't seem to have anything to do with what I'm doing at that
particular moment.

Any ideas how to make this stop?

--

/When/ do you get this error (e.g., when you open OE)?

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a manual
compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data loss
in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

Jesse wrote:
Lately, I've been getting this error from OE6 SP2 on a regular basis:

msimn.exe: The exception unknown software exception (0x00000008) occurred
in
the application at location 0x7c964ed1.

This error doesn't seem to have anything to do with what I'm doing at that
particular moment.

Any ideas how to make this stop?

Hi PA Bear,

The error seems to happen at random intervals. Sometimes it happens right
while I'm composing a message; other times it happens while I'm using
another application. I'm guessing that it happens while OE is checking for
new messages -- even after the error message pops up, I can still select the
text in the message I was composing and copy it to the clipboard. (This is
quite handy, because as soon as I dismiss the error message, OE shuts down.)

Here's what the even log has to say about it:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description:
Faulting application msimn.exe, version 6.0.2900.2180, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Is there any way to rip out OE completely and reinstall from scratch? I
tried following various instructions I found online, using Add/Remove
Windows Components to uninstall it, then tweaking the registry, rebooting,
and reinstalling -- but it doesn't seem to actually uninstall and reinstall.
The "reinstall" takes only a couple of seconds, not even long enough to
launch the windows installer, so it seems like it's just flipping a bit that
says "it's uninstalled" or "it's installed", and not really trying to
reconfigure from scratch.


"PA Bear" wrote in message
...
/When/ do you get this error (e.g., when you open OE)?

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data
loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

See the link below for some possible help with an error in ntdll:

ntdll.dll: lately caused by CoolWebSearch

http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

--
Jim Pickering, MVP, Windows Mail Apps
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.







"Jesse" wrote in message
...
Hi PA Bear,

The error seems to happen at random intervals. Sometimes it happens right
while I'm composing a message; other times it happens while I'm using
another application. I'm guessing that it happens while OE is checking for
new messages -- even after the error message pops up, I can still select
the text in the message I was composing and copy it to the clipboard.
(This is quite handy, because as soon as I dismiss the error message, OE
shuts down.)

Here's what the even log has to say about it:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description:
Faulting application msimn.exe, version 6.0.2900.2180, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Is there any way to rip out OE completely and reinstall from scratch? I
tried following various instructions I found online, using Add/Remove
Windows Components to uninstall it, then tweaking the registry, rebooting,
and reinstalling -- but it doesn't seem to actually uninstall and
reinstall. The "reinstall" takes only a couple of seconds, not even long
enough to launch the windows installer, so it seems like it's just
flipping a bit that says "it's uninstalled" or "it's installed", and not
really trying to reconfigure from scratch.


"PA Bear" wrote in message
...
/When/ do you get this error (e.g., when you open OE)?

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data
loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

No need to remove/reinstall (even if you could do so, which you can't). I'd
still start he http://www.insideoe.com/problems/errors.htm#crash

And see the caveats I posted earlier.

Also run a /thorough/ check for hijackware, including posting your
HijackThis log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~PA Bear


Jesse wrote:
Hi PA Bear,

The error seems to happen at random intervals. Sometimes it happens right
while I'm composing a message; other times it happens while I'm using
another application. I'm guessing that it happens while OE is checking for
new messages -- even after the error message pops up, I can still select
the
text in the message I was composing and copy it to the clipboard. (This is
quite handy, because as soon as I dismiss the error message, OE shuts
down.)

Here's what the even log has to say about it:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description:
Faulting application msimn.exe, version 6.0.2900.2180, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00064ed1.

Is there any way to rip out OE completely and reinstall from scratch? I
tried following various instructions I found online, using Add/Remove
Windows Components to uninstall it, then tweaking the registry, rebooting,
and reinstalling -- but it doesn't seem to actually uninstall and
reinstall.
The "reinstall" takes only a couple of seconds, not even long enough to
launch the windows installer, so it seems like it's just flipping a bit
that
says "it's uninstalled" or "it's installed", and not really trying to
reconfigure from scratch.


"PA Bear" wrote in message
...
/When/ do you get this error (e.g., when you open OE)?

Start he http://www.insideoe.com/problems/errors.htm#crash

General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [N/A in SP2] and frequently perform a
manual compact of all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
your machine if Automatic Compacting is taking place.

- WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
installing the following patch (KB918766) will help to avoid such data
loss in the futu
http://www.microsoft.com/downloads/d...2-98af2256ccc3

This patch will be included in the next Cumulative Update for Outlook
Express/WinXP SP2.

- Your anti-virus application's email scanning feature can also cause
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP