For the past three days I have not been able to send email but can receive
fine. I have three systems on a LAN that act the same. I have run updated VS
and various Spyware applications but find no problems. None of the settings
have changed and finally I just got off the phone with Comcast who could not
offer any explanation of my problem. He recommended I try the computer
manufacture which is no help. What else could it be. I can send email if I
cut and paste to webmail from Comcast site but that is no good.

Thanks for anyone with any ideas

AJ

AJ wrote:
For the past three days I have not been able to send email but can receive
fine. I have three systems on a LAN that act the same. I have run updated VS
and various Spyware applications but find no problems. None of the settings
have changed and finally I just got off the phone with Comcast who could not
offer any explanation of my problem. He recommended I try the computer
manufacture which is no help. What else could it be. I can send email if I
cut and paste to webmail from Comcast site but that is no good.

Thanks for anyone with any ideas

AJ

AJ wrote:
For the past three days I have not been able to send email but can receive
fine. I have three systems on a LAN that act the same. I have run updated VS
and various Spyware applications but find no problems. None of the settings
have changed and finally I just got off the phone with Comcast who could not
offer any explanation of my problem. He recommended I try the computer
manufacture which is no help. What else could it be. I can send email if I
cut and paste to webmail from Comcast site but that is no good.

Thanks for anyone with any ideas

AJ

What happens when you try to send? Does the message stay in the Outbox? Does
it appear in Sent Items? Start with the following.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending, and causes a multitude
of problems such as time-outs and account setting changes. Your up-to-date
A/V program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Reboot and try.

If still no joy:

Do the following for the Outbox, and if the problem persists, repeat for
Sent Items after you move any messages you wish to save to a local folder
you create.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"AJ" wrote in message
. ..
For the past three days I have not been able to send email but can receive
fine. I have three systems on a LAN that act the same. I have run updated
VS and various Spyware applications but find no problems. None of the
settings have changed and finally I just got off the phone with Comcast
who could not offer any explanation of my problem. He recommended I try
the computer manufacture which is no help. What else could it be. I can
send email if I cut and paste to webmail from Comcast site but that is no
good.

Thanks for anyone with any ideas

AJ

Bruce Hagen wrote:
What happens when you try to send? Does the message stay in the
Outbox? Does it appear in Sent Items? Start with the following.
When I try to send I get:

The connection to the server has failed. Account: 'mail.comcast.net ',
Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E

This is on all three systems. Comcast tech support had me create a new
account and set it as default but the problem persists. This was the point
when he gave up.

I wonder if it could be my router.






Turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection that eats up CPUs, slows down sending,
and causes a multitude of problems such as time-outs and account
setting changes. Your up-to-date A/V program will continue to protect
you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3

Reboot and try.

If still no joy:

Do the following for the Outbox, and if the problem persists, repeat
for Sent Items after you move any messages you wish to save to a
local folder you create.

Tools | Options | Maintenance | Store Folder will reveal the location
of your Outlook Express files. Press the Tab key to highlight the
folder location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V
will put the location in the box - Click OK and you'll see the OE
files. Otherwise, write the location down and navigate to it in
Windows Explorer.
In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Windows Explorer,
you must enable Show Hidden Files and Folders under Start | Control
Panel | Folder Options Icon | View, or in Windows Explorer | Tools |
Folder Options | View.
With OE closed, find the DBX file for the folder in question
{Outbox.dbx} and delete it. A new one will be created automatically
when you open OE.
General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and
move your mail to them. Empty Deleted Items folder regularly. Keep
user created folders under 100MB, and Default folders as empty as is
feasible.
After you are done, follow up by compacting your folders manually
while working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are open. Then: File | Work Offline (or double click Working Online
in the Status Bar). File | Folder | Compact all folders. Don't touch
anything until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection that eats up CPUs and causes a
multitude of problems such as time-outs and account setting changes.
Your up-to-date A/V program will continue to protect you
sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in
background and leave it unchecked. {N/A if running XP/SP2}.

"AJ" wrote in message
. ..
For the past three days I have not been able to send email but can
receive fine. I have three systems on a LAN that act the same. I
have run updated VS and various Spyware applications but find no
problems. None of the settings have changed and finally I just got
off the phone with Comcast who could not offer any explanation of my
problem. He recommended I try the computer manufacture which is no
help. What else could it be. I can send email if I cut and paste to
webmail from Comcast site but that is no good.

Thanks for anyone with any ideas

AJ

Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL and OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

AJ wrote:
Bruce Hagen wrote:
What happens when you try to send? Does the message stay in the
Outbox? Does it appear in Sent Items? Start with the following.
When I try to send I get:

The connection to the server has failed. Account: 'mail.comcast.net ',
Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E

This is on all three systems. Comcast tech support had me create a new
account and set it as default but the problem persists. This was the point
when he gave up.

I wonder if it could be my router.






Turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection that eats up CPUs, slows down sending,
and causes a multitude of problems such as time-outs and account
setting changes. Your up-to-date A/V program will continue to protect
you sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3

Reboot and try.

If still no joy:

Do the following for the Outbox, and if the problem persists, repeat
for Sent Items after you move any messages you wish to save to a
local folder you create.

Tools | Options | Maintenance | Store Folder will reveal the location
of your Outlook Express files. Press the Tab key to highlight the
folder location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V
will put the location in the box - Click OK and you'll see the OE
files. Otherwise, write the location down and navigate to it in
Windows Explorer.
In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Windows Explorer,
you must enable Show Hidden Files and Folders under Start | Control
Panel | Folder Options Icon | View, or in Windows Explorer | Tools |
Folder Options | View.
With OE closed, find the DBX file for the folder in question
{Outbox.dbx} and delete it. A new one will be created automatically
when you open OE.
General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and
move your mail to them. Empty Deleted Items folder regularly. Keep
user created folders under 100MB, and Default folders as empty as is
feasible.
After you are done, follow up by compacting your folders manually
while working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are open. Then: File | Work Offline (or double click Working Online
in the Status Bar). File | Folder | Compact all folders. Don't touch
anything until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection that eats up CPUs and causes a
multitude of problems such as time-outs and account setting changes.
Your up-to-date A/V program will continue to protect you
sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in
background and leave it unchecked. {N/A if running XP/SP2}.

"AJ" wrote in message
. ..
For the past three days I have not been able to send email but can
receive fine. I have three systems on a LAN that act the same. I
have run updated VS and various Spyware applications but find no
problems. None of the settings have changed and finally I just got
off the phone with Comcast who could not offer any explanation of my
problem. He recommended I try the computer manufacture which is no
help. What else could it be. I can send email if I cut and paste to
webmail from Comcast site but that is no good.

Thanks for anyone with any ideas

AJ

PA Bear wrote:
Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against
viruses that are distributed as email attachments. Norton AntiVirus
Auto-Protect scans incoming files as they are saved to your hard
drive, including email and email attachments. Email Scanning is just
another layer on top of this. To make sure that Auto-Protect is
providing the maximum protection, keep Auto-Protect enabled and run
LiveUpdate regularly to ensure that you have the most recent virus
definitions. /paste
http://service1.symantec.com/SUPPORT...02111812533106

Troubleshooting error messages that you receive when you are using OL
and OE http://support.microsoft.com/?kbid=813514


Thanks. From what I just read I may have a modem problem so that will be the
first thing I will replace. Simple enough as I must have a spare here
somewhere. I will post back when I get to the bottom of this problem, I
hope.

Thanks for the response.

AJ




AJ wrote:
Bruce Hagen wrote:
What happens when you try to send? Does the message stay in the
Outbox? Does it appear in Sent Items? Start with the following.
When I try to send I get:

The connection to the server has failed. Account: 'mail.comcast.net
', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

This is on all three systems. Comcast tech support had me create a
new account and set it as default but the problem persists. This was
the point when he gave up.

I wonder if it could be my router.






Turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection that eats up CPUs, slows down sending,
and causes a multitude of problems such as time-outs and account
setting changes. Your up-to-date A/V program will continue to
protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3 Reboot and try.

If still no joy:

Do the following for the Outbox, and if the problem persists, repeat
for Sent Items after you move any messages you wish to save to a
local folder you create.

Tools | Options | Maintenance | Store Folder will reveal the
location of your Outlook Express files. Press the Tab key to
highlight the folder location, then Ctrl+C. Close OE, then Start |
Run | Ctrl+V will put the location in the box - Click OK and you'll
see the OE files. Otherwise, write the location down and navigate
to it in Windows Explorer.
In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by
default marked as hidden. To view these files in Windows Explorer,
you must enable Show Hidden Files and Folders under Start | Control
Panel | Folder Options Icon | View, or in Windows Explorer | Tools |
Folder Options | View.
With OE closed, find the DBX file for the folder in question
{Outbox.dbx} and delete it. A new one will be created automatically
when you open OE.
General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually
become corrupt. Create your own user defined folders for storing
mail and move your mail to them. Empty Deleted Items folder
regularly. Keep user created folders under 100MB, and Default
folders as empty as is feasible.
After you are done, follow up by compacting your folders manually
while working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are open. Then: File | Work Offline (or double click Working Online
in the Status Bar). File | Folder | Compact all folders. Don't touch
anything until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection that eats up CPUs and causes a
multitude of problems such as time-outs and account setting changes.
Your up-to-date A/V program will continue to protect you
sufficiently. For more, see: http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in
background and leave it unchecked. {N/A if running XP/SP2}.

"AJ" wrote in message
. ..
For the past three days I have not been able to send email but can
receive fine. I have three systems on a LAN that act the same. I
have run updated VS and various Spyware applications but find no
problems. None of the settings have changed and finally I just got
off the phone with Comcast who could not offer any explanation of
my problem. He recommended I try the computer manufacture which is
no help. What else could it be. I can send email if I cut and
paste to webmail from Comcast site but that is no good.

Thanks for anyone with any ideas

AJ